Answer the Phone, I Know That You’re Home!
Do you remember the song by Sugar Ray entitled “Answer the Phone” from 2001? What a great catchy pop tune! If you want to sample it, please click HERE! We know you’ll love it.
It seems as though it would be common sense for a dental office to “Answer the Phone” during business hours, wouldn’t it? Well, you would not believe just the other day how many answering machines we received when we put test calls into dental offices during lunch time. Unbelievable!
People… doesn’t it make perfect sense to staff your phones during all business hours, especially when working people may get a little break and actually have some time to call your office…
during THEIR lunch break!
Listen! Many of you are complaining about how slow things are and how you don’t have enough patients coming in, but then you break so many of the rules that we teach regarding how to keep your appointment books full! Please, at the very least make a promise to yourself that you will never ever have an answering machine pick up a call during business hours! At least that would be a start.
For more information on how to effectively get patients off of the phone and into your appointment book, you may want to check out Profitable Scheduling. You can have your entire office up to speed in two hours! Check it out! It could be the most significant thing you do this year!
yes, so agreed. just because it’s your lunch hour doesn’t mean others are eating lunch at the time.
ever writtten a blog post or what’s your vibe though about “today’s callers” that either don’t leave a message when they get voice mail or will repeatedly call until a live person answers? in some 1 & 2 person offices, it’s sometimes difficult to impossible to answer if you’re on the other line or engaged in an indiscreet activity? what’s the vibe there?