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No Shows & Cancellations
Here is a sample letter that you may send to patients that chronically cancel or no-show. Please note that this is only a sample. Feel free to modify it to fit in with your office.
Dear ______________,
We would like to thank you for being a patient in our office. We value all of our patients and strive to provide the best dental care possible in the most comfortable setting.
We have noticed that you missed or had to cancel one or more recent appointments. Please understand that when we schedule your appointment, we are reserving time for your particular needs. We kindly ask that if you must change an appointment, please give us at least 24 hours notice. This courtesy makes it possible to give your reserved time to another patient who would like it.
We know that your time is valuable. When your appointment is made, a room is reserved, your records are prepared, and special instruments are readied for your visit. Except in the case of emergency treatment for another patient, you can expect us to be running on schedule.
We have many different ways that your appointments may be confirmed in the future, including email and texting to your mobile device. Please let us know your preference.
There is a charge for not showing up for scheduled appointments. Repeated cancellations or missed appointments will result in loss of future appointment privileges.
Thank you very much for your understanding. Please call us at __________________ should you have any questions.
Sincerely,
