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Patient Reactivation Attempt Letter

This is a sample patient reactivation letter that is meant to be sent to patients that have not responded to telephone attempts to get them back onto the schedule. It may be modified for your practice.

Dear _______________,

It has been quite some time since you have been in for dental care. We have made several unsuccessful attempts to contact you by telephone.  It is our responsibility to inform you that regular dental visits are absolutely essential to maintaining good oral and overall health. Please understand if disease exists and is left untreated it can lead to other more serious problems.

If you are avoiding treatment because of fear, there are many ways to minimize this common problem. If you are experiencing financial hardship at this time, we have a variety of options available to help you continue with your care. If you have transferred to another dentist, we will be pleased to know you are in capable hands. Please contact us and allow us to update our records with appropriate information by calling or returning the bottom of this letter in the enclosed envelope.

- – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – -

___ Sorry that I have not scheduled. Please have your office call me as soon as possible to schedule a continuing care appointment.
The best number to reach me is _______________.
The best time to reach me is ___________.

___ Please call me at ___________________ so we can discuss my situation.
The best time to reach me is _______.

___ Thank you for your concern, I will not be returning because:
_____ I have found a new dentist.
_____ You are not a provider for my dental plan.
_____ I cannot afford dental care at this time.
_____ I have moved from the area.
_____ Fear is keeping me away.

___ Other ________________________________________________

Signature ___________________________________Date __________