Do You Have ANY of These Thoughts?

If you are constantly thinking, this can be a wonderful thing. But it can be a dangerous thing as well. Do you have ANY of the following thoughts? Because if you do, they could be destroying you as well as your practice. Please be totally honest!
1. I don’t need to learn any new procedures right now, I am doing just fine.
2. I don’t need to put any effort into making my team better.
3. Our communication skills are good enough.
4, The office website seems to be alright. Let’s not update it.
5. There is nothing I can learn from the financial statement my accountant sends to me.
6. There are no good courses out there right now so I’ll sit on the sidelines until something comes along.
7. Just riding my time out until I can retire from this practice.
8. Social Media??? What a waste of time that would be!
9. My lab has been stressing me out but I am sure they’ll get better.
10. I am not making money from some of the insurance plans I participate with but I am afraid to drop them.
11. I wonder why my accounts receivable are so high right now.

WARNING: Doctor, if you have even ONE of these thoughts, it is time for you to sit down and do some type of a re-evaluation. We are here for you 24/7 if you have any questions!

Where is in the world is Chef Chai?

A few weeks ago we were attending a business dinner at a pretty cool seafood restaurant in Pittsburgh.

The menu was extensive and the wait staff was eager to please.

Before we ordered our main courses we decided to order some sushi as an appetizer. Of course with Dave being vegan, he had to specifically ask if the chef could make him up some sushi rolls that did not contain fish.

“No problem,” said Stephanie the waitress. “Chef Chai is wonderful and he will do anything for you.”

And of course Mark, the young new waiter who was shadowing Stephanie nodded his head and agreed.

A short time later the most wonderful sushi ever came out. It all looked and tasted delicious. And sure enough Dave was happy too with his vegan sushi roll!

Chef Chai was a genius!

Next came the drink orders. Rich ordered his drink from the bar but Dave ordered some Nigori (unfiltered) sake.

A few minutes after ordering, Stephanie (and Mark) came back to the table and Stephanie said to Dave “Chef Chai just wanted to let you know that the Nigori sake uses a distilling process that possibly involves an animal membrane so it’s theoretically not considered vegan. Will that be ok?”

Chef Chai really knew his stuff. Again, we were super impressed.

“Is Chef Chai Japanese?” Dave asked Stephanie.

“I know he is Asian but I am not positive exactly where he is from,” answered Stephanie.

We wanted to meet Chef Chai!

When we asked where the sushi bar was, Stephanie was kind of elusive.

“Well, actually you need to go down one flight of stairs and once you get down there it’s kind of like a maze. You’d have to go through a bunch of rooms. I wouldn’t recommend it because you probably won’t be able to find it,” she said.

OK, we understand.

“But could you please tell Chef Chai we really appreciate his attentiveness and expertise?”

“Well of course,” she said.

Sometime during the course of the evening Rich had to use the restroom. When he asked where it was, he was directed down that “flight of stairs.” Upon Rich’s return to the table he told us that he found the sushi bar and there was a man working there, but it was not Chef Chai.

“How do you know?” Dave asked.

“Well, if you have to go use the restroom you will understand.”

So of course Dave had to have a look. He went to the restroom and upon his return he explained to everyone at the table that yes, there is a guy working the sushi bar. But the guy he saw (likely the same guy Rich saw) was a Caucasian guy appearing to be in his late thirties with tattoos covering every available square inch of his body.  And piercings. Definitely not Chef Chai.

Fast forward an hour or so later to the part of the meal where the manager comes over to the table to ask if everything is good.

“Yes, everything has been awesome this evening,” said the brothers.  “And in particular we want to let you know how impressed we have been with Chef Chai. He is such a delight. You are so lucky to have him here at your establishment. He literally made our evening.”

“Really?” said the manager. “How do you know Chef Chai?

“Well we have not gotten to meet him yet but he was very attentive to us this evening. We would say impeccable.”

“Very interesting,” said the manager. Chef Chai has actually been away for the last month. He has gone back to his country for an extended vacation. Some family matters to take care of I think.”


Why did our waitress and waiter they tell us something that was simply not true?

Maybe they felt they could get away with it. Or maybe it started as a little joke and it then escalated to a point where they could not get out of it.

Whatever the reason, these two were busted and we never looked at them the same way for the rest of the evening.

What about you? Do you ever try to get away with telling patients things that are just not the whole truth?

You may say “The lab totally screwed this up.”
But you know it was YOUR fault.

You may say “The insurance company is responsible for this mistake.”
But you know Madge at the front desk totally messed it up.

You may say “We had an emergency.”
But you know you ran late because the doc came back twenty minutes late from lunch.

You may say “No, we can’t do that.”
But you know you CAN do that.

Next time when you are thinking of not being 100% forthright with a patient, please remember Chef Chai. Don’t get busted. Just tell the truth!


This past Saturday we had the honor of being the featured speakers at a fantastic multi-day dental meeting in Canada. Last time we spoke there, it was a “standing room only” crowd in a packed room of around 800 super-cool North-of-the-border dental folks. So much fun!

So on Saturday they once again had us in the largest room in the house. After a great7:30 AM soundcheck, we took a break and came back to room at 8:25 AM, ready to rock the house for our 8:30 AM start time. One minor problem though… there were about 30 people in the room! We waited a few minutes and finally started at 8:40 with 65 attendees in a room set for 700!!

Turns out that Saturday is a notoriously slow day at this particular meeting; so slow that the entire exhibit hall was shut down. To add to the problem, it was an absolutely glorious day outside, and there was a major sporting event that afternoon right next to the convention hall, which many seminar attendees seemed to opt for. Also, there were major delays on the main public transport system that morning!!

It wasn’t just us, because in the room right next to ours was one of the most well-known and popular speakers in Canada, also playing to an empty hall. Sometimes things just don’t turn out the way you had them planned!

So what to do? Should we go in there with a bad attitude and be upset at the poor turnout? Should we cut some material and just try to get the heck out of there as soon as possible? Round up some homeless people to fill the seats? Tell the planning committee they had a lot of nerve to put us on a Saturday and we are never coming back? Cop a bad attitude and be insulted since we usually pack the house at every meeting? None of the above. When you are a pro it doesn’t matter if there are 3000 people in the crowd or 30 – you always give it your best shot.

So yes, the crowd was small, but the meeting turned out to be fantastic! It was actually cool to present to an intimate crowd. Everyone seemed to love it, and we met some fantastic people!! Despite some challenges, the meeting was a major success!! We dooze what we dooze!!

So how about in your practice?

It’s easy to be at your best when you have a patient who can stay open for five hours straight, has no gag reflex, gets numb just by being in close proximity to anesthetic, wants to get “everything done in one visit,” and pays up front in cash!

It’s a breeze to be nice to a patient who always shows up on time in a great mood and is in the “referral of the week” club.

But how about the patient whose lip is so numb you could ram a serrated Cutco right through it yet they scream in pain when a bur is an inch away from their tooth?

How about that patient who asks a million questions yet doesn’t understand anything?

The one who doesn’t need an estimate because their insurance “covers everything?”

The one whose mouth produces so much saliva and mucous you could sell it on the open market?

The one whose keeps saying their crown is “too high” until you grind it into an ugly stump?

Yeah – they are all out there, and it’s not always so easy to be on your “A Game” around certain types of people. But remember, as a dentist or dental team member it is your responsibility to give everyone your best.

Sometimes it hurts. Sometimes you have to bite your tongue and suck it up. And sometimes you have to say to yourself, “If I murder this patient I could wind up in the big house for a long, long time!”

But if you work in a dental practice, you gotta be a pro – and not just sometimes – all the time! Every patient needs to be treated with respect and get your absolute best effort every time. And don’t forget, many times the crankiest people just need the most loving! So be a pro!! Each day, every day.

The Ultimate Goals Worksheet Is Here!

This is an important one today so thanks for joining us.

By now you probably know that both of us are firm believers in utilizing goals to live a dream life.  We have not only used goals in our own lives – we have been teaching others about their power as well. Now here is the very cool thing – by simply writing your goals down and reading them every single day you can change your life!

We get asked often if we can give more details and perhaps share exactly how we do it. Due to your numerous requests, we have recently designed a goals worksheet that should help you from start to finish! If you follow the instructions and take it seriously, we honestly believe that you will be able to live the life of your dreams. You may get your copy by CLICKING HERE. It’s totally free. We suggest printing it out, working through it, and carrying it with you wherever you go.

You can be sure that this is a life changer. But you must believe and you must follow all of the instructions. We suggest that you try it! Then how about if we get back with you at a later date to see how you are doing? Please let us know if you have any questions in the meantime.