30 Things You Should never Say To A Patient!

It’s always interesting when we speak at conferences, because no matter where we are in North America, it is evident that many practices need to work on their communication skills. We have been saying that success in your dental practice is 90% communication. Master the art and there is little question that you will succeed.

Today we will share with you thirty phrases that should NEVER be said in the dental office. It would be interesting to “keep score” and see how many of these are being said in YOUR office!

OK, here we go…

Thirty phrases that should never be said to your patients

To be honest
This won’t hurt a bit
There’s nothing to it
You’re wrong
Have you ever been here before?
I doubt it’s serious
We can’t do that
I already told you that
I see
Um…
Dr. ____ really botched this one
This is the way we have always done it
That’s not a lot of money
This will only take a minute
Don’t worry about it
We’ll be right with you
Calm down
Do you understand?
We are super busy today
You fractured the mesio-buccal cusp
I can’t find your chart
It could be worse
Next…
Did you watch the debates?
This is malpractice
Linda was fired
No
Your insurance will cover everything
Oh shit
It’s in the Lord’s hands

Did you laugh out loud at any of those? It’s not funny, we have heard all of those and MORE!  For maximum effect, start with the first one and say all thirty out loud, one after the other!