We like to share things you should never say to your patient in the dental office.
It’s always interesting when we speak at conferences, because no matter where we are in North America, it is evident that many practices need to work on their communication skills. We have been saying that success in your dental practice is 90% communication. Master the art and there is little question that you will succeed.
Today we will share with you thirty phrases that should NEVER be said in the dental office. It would be interesting to “keep score” and see how many of these are being said in YOUR office! Check out these that you should never say to a patient.
OK, here we go…
Thirty phrases that you should never say to your patients
- To be honest
- This won’t hurt a bit
- There’s nothing to it
- You’re wrong
- Have you ever been here before?
- I doubt it’s serious
- We can’t do that
- I already told you that
- I see
- Um…
- Dr. ____ really botched this one
- This is the way we have always done it
- That’s not a lot of money
- This will only take a minute
- Don’t worry about it
- We’ll be right with you
- Calm down
- Do you understand?
- We are super busy today
- You fractured the mesio-buccal cusp
- I can’t find your chart
- It could be worse
- Next…
- Did you watch the debates?
- This is malpractice
- Linda was fired
- No
- Your insurance will cover everything
- Oh shit
- It’s in the Lord’s hands
Did you laugh out loud at any of those? It’s not funny, we have heard all of those and MORE! For maximum effect, start with the first one and say all thirty out loud, one after the other!
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