What is this trend on using names to define personality types?
There seems to be a trend of using specific names to define personality types. We’re not big fans of that usage.
But (there’s always a but) around our office, we sometimes use the name “Nancy.” Does Nancy work in your practice? If not, she should.
So just who is Nancy?
She is that unusual person who always manages to do everything right. She puts her own feelings aside for the benefit of the patient and team. Her judgment is impeccable. Her attitude is incredible. She has not once brought a personal problem to the office. She has constantly sacrificed for the good of the patient. She manages to keep her eye on the bottom line and has great financial responsibility.
Nancy works at the front desk. She is a dentist, a dental assistant, and a dental hygienist. She even can be the janitor, because we all know Nancy would never glance into a treatment room, see a cotton roll on the floor and walk by without picking it up. She would never inconvenience a patient by not replacing a toilet paper roll that has two sheets left. And she certainly would never send an impression to the lab if she didn’t think a fantastic restoration could be made from it.
Everyone loves Nancy, but she’s so cool about it she doesn’t even realize how incredible she is. She’s not judgmental or vindictive – she’s just Nancy! And of course – she doesn’t exist.
Here’s the thing. We all make hundreds of choices every single day in the dental office. Some are huge decisions and some don’t seem to be of much consequence. But many times we have the tendency to take the easy way out or settle for less than we should. Sometimes we’re too busy or too distracted to give something our absolute best effort. Nancy would never do that.
The crazy thing is, we always know what the right thing to do is. We always know what the best solution is. We can always give a little extra effort to be better. But many times we don’t.
So the next time you’re not sure what to do, or you are tempted to cut a corner, remember – Nancy wouldn’t do it that way, and you shouldn’t either!