A Really Sensitive Topic!

A Really Sensitive Topic!

In today’s episode of The Dental Practice Fixers we do some secret shopper calls that deal with a very sensitive topic. It’s one that should IMMEDIATELY lead to an appointment being made. How do you think the offices did? Listen to find out!

We also answer some listener questions about websites, accountants, COVID vaccines, and more!

If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at podcast@madow.com. You might be the office that gets it right!


Highlights from “A Really Sensitive Topic!”

0:13 – Dr. Richard Madow opens up the Dental Practices Fixers podcast by saying that’s a really sensitive topic.  Find out what he means.

0:59 – If you have a question for Dr. Madow, please email us at info@madow.com, and don’t forget to subscribe to our weekly dental podcast.

1:38 – Rich starts by answering some previously submitted questions. Can I require all my team members to get the COVID-19?  Find out the answer.

2:48 – Next question: Can we or should we tell our patients if our staff has been vaccinated.  Find out how Rich answers this question.  I’m sure your office is getting this question and if not yet, you will be soon.

5:40 – Here is a question that The Dental Practice Fixers podcast gets every week. Are these secret shopper calls REAL?  Have you wondered about that?  These calls are REAL! Yes, all real!

7:33 – Next question that is asked… Do you recommend a person for this or that.  How do you handle those questions?  Check out what Dr. Rich Madow has to say about this question.

11:35 – Are you looking for a deep dive into your dental practice?  Check out madow.com/snapshot.  It is FREE and only helps you to understand some things about your dental practice.

13:10 – Here is one recommendation that applies no matter what business you run if you accept credit cards.  Save money with FATTmerchant and stop getting overcharged for your credit card transactions.  Check out madow.com/save.

14:25 – Rich makes the first secret shopper call.  The question is simply some dental advice for a sensitive topic.

15:48 – Rich gives his advice on this caller’s ability to get him in for an appointment.  Should you recommend a product without seeing the patient?  Rich gives his advice on this.

16:57 – Rich makes the second secret shopper call.

17:21 – Wow, you have to be kidding me.  Rich is disgusted with this caller.  YIKES.  Find out what happened.

17:50 – Rich makes the third secret shopper call.

18:47 – Caller recommends to Rich another product.  More BAD advice. Does this caller ask for an appointment?  Find out!

20:23 – Thanks for joining the Dental Practice Fixers Podcast and learning more about this sensitive topic.  Enjoy dentistry more by checking out madow.com/snapshot

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