Have you ever received an email from someone (typically from their office account) where the body of the email is one sentence long but it is followed by some crazy lengthy legal disclaimer that no one reads? We all have.
Many times dental practices operate like that.
We have seen written financial policies that resemble a Supreme Court decision.
We’ve heard dentists ramble on and on when explaining procedures to a patient, not even aware the patient stopped paying attention long ago.
We’ve attended team meetings where a single issue was debated needlessly for an hour, causing frustration and clock-watching.
Just like those stupid email disclaimers, these things are a waste of time. A financial policy should fit on a single side of a piece of paper. If yours can’t fit there, it’s too complicated.
Procedures should be explained succinctly in easy to understand English. Anything more and the patient stops listening.
So many things in dental practices are made overly complicated, and 99% of the time they can be done better when simplicity is the policy. Simpler, easier, shorter saves the day. Start now!!
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