Have you ever visited a physician for the first time who just strutted into the room and got down to business without introducing themselves? We sure have. It happens in dentistry too. And while we may not be as smug as our medical colleagues, oftentimes a new patient visit is completed without the doctor ever saying who they are!
Without a doubt, the first thing the doctor should say on a new patient visit is some version of…
“Hello Mrs. Garcia, I’m Dr. Lesh – very nice to meet you. What may I help you with today?”
Don’t assume that the patient knows who you are – and even if they do, an introduction is nice.
Same with team members. They should always introduce themselves – and they should wear name tags as well. Knowing someone’s name is crucial to making them feel that they belong in your practice!