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The Madow Brothers

Coaches Corner

Associate Issues

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question: Dear Coaches Corner, We just hired a new associate dentist to work two days a week. He graduated dental school in 2015 and finished his residency in 2016. He…
The Madow Brothers
October 31, 2017
Coaches Corner

A Question From A Down Under Dentist

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question: Q: What are the three most common things that once implemented have the greatest effect on the bottom line? What is the one simple thing you see missing most…
The Madow Brothers
October 23, 2017
Coaches Corner

Yelp Yikes!!

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from Alissa Haber in North Platte, Nebraska Q: A former patient left a horrible review for us on Yelp. What they said isn't even true. What should we do? How…
The Madow Brothers
October 16, 2017
Coaches Corner

What do we do With THESE Patients?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from the beautiful Midwest! Q: What do we do when someone wants to get treatment but doesn’t have the funds and doesn’t qualify for CareCredit? We are losing a lot…
The Madow Brothers
October 12, 2017
Practice Management TipSelf Help / Training

His Fly Was Down

Recently our friend Sally got to meet a Nobel Prize nominated physicist. She said that he was incredibly intelligent, articulate, funny, charming, and if that’s not enough, really good looking! But what was the main takeaway – the think she mentioned first and couldn’t stop talking about? His fly was down. There is a thing…
The Madow Brothers
September 26, 2017
Practice Management Tip

A simple thing to remember…

As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative. But then there are others who are almost impossible to please. They can be combative, grumpy, or downright nasty. And that is why we always need to remember something. Many of our patients would…
The Madow Brothers
September 18, 2017