A great idea from a reader of Coaches Corner

One of our favorite “idea guys” is Dr. Mitchell Josephs of Palm Beach, FL. Here is a great technique he uses in his practice to actually get people excited about showing up for their appointment when lab work is involved. Take it away “Dr. Joe!” Hey guys! I came up with this idea when I […]

Today’s question involves a simple no-cost strategy for practice growth

Madow Brothers, My practice seems to be a bit stagnant and I am worried about the trend, but don’t want to add a lot to my overhead either. What did you guys do to grow your practices that didn’t cost a ton of money? Dr. H. Jebko Provo, UT Great question Dr. Jebko! There is […]

HELP! My dental ship is sinking…

Dear Madow Brothers Coaches, Things are so bad in my practice I don’t even know where to begin. I am producing close to a million dollars a year and collecting around $750K. This is considered really good for my mid-sized Midwestern town. But I am earning practically nothing. My hygienist and my associate are both […]

My hygienist is retiring – what should we do?

Dear Madow Brothers, After 21 fantastic years in the practice, my hygienist Susie is retiring. She has treated several generations of patients here and everyone loves her. Should I send an email blast out to our existing patients (coming from her) telling everyone of her retirement, or just inform patients the day before their recall […]


Okay – time for another restaurant story. It’s a quick one that can have some serious implications for your practice! At checkout in a local Baltimore lunch spot: “Would you like anything to drink?” “Yes – coffee please.” “We don’t serve coffee here – but a lot of people ask for that.” Okay – just […]

A simple lesson. Yes.

The answer is “NO!” Now what is the question? A short time ago we were at lunch with a coaching client at a Chinese restaurant near their office. (Some of the best ideas are generated during lunch meetings!) They were excited to take us there because they were a “regular” and knew we would get […]

His Fly Was Down

Recently our friend Sally got to meet a Nobel Prize nominated physicist. She said that he was incredibly intelligent, articulate, funny, charming, and if that’s not enough, really good looking! But what was the main takeaway – the think she mentioned first and couldn’t stop talking about? His fly was down. There is a thing […]

A simple thing to remember…

As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative. But then there are others who are almost impossible to please. They can be combative, grumpy, or downright nasty. And that is why we always need to remember something. Many of our patients would […]

Slightly disappointed

Yes – we are slightly disappointed. In your office? Maybe. But it’s okay – it’s not too late. You see, a few weeks ago we set out to call a bunch of practices that have attended“TBSE – The Best Seminar Ever” recently to get their opinions on some things. But the project was pretty much a […]