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Secret Shopper Calls – Can ANYONE Get This Right?

By December 21, 2019September 12th, 2020Dental Practice Fixers, Podcast Episodes
Secret Shopper Calls

The “Secret Shopper Call” is one of the most popular parts of The Dental Practice Fixers podcast. Is this because it satisfies our inner dental voyeur? Maybe it’s because we learn so much from them. Or maybe it gives us all a chance to say “My office can’t possibly be that bad!!” So due to popular demand, on this edition of the podcast we do not one, but two secret shopper calls. And as they say – they go from, bad to worse! Hear what The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) have to say about what is going on in just about every office across the US. It’s really scary!!

And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at We will do our best to accommodate!

The Madow Brothers

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