Coaches Corner

Here’s a quick dental office quiz. This will be fun at the morning huddle! A potential new patient calls. What is the BIGGEST mistake made by the office when it comes to the phones? •A) Putting the patient on hold immediately •B) …

So much of our happiness in dentistry and in life is based on the people we surround ourselves with. This means your friends, your team members, your patients, and your family. And usually casual observances of someone’s behavior can give you a big …

This morning’s important dental practice lesson involved a story about my “fancy schmancy” doctor, the one I pay a hefty quarterly fee just to be a patient of. If you missed it, don’t worry – this will still make perfect sense. …

It’s great when your patients show up, refer others, and complete treatment. But how do we make that happen on a consistent basis? One word. In his classic book, “Influence: The Power of Persuasion,” Dr. Robert Cialdini identifies the factors …

Questions your receptionist asked patients. Does your receptionist have questions like these asked to your patients?

Sometimes we’ve been saying the same phrases in our practices for so many years that they just roll off of our tongues subconsciously. Here’s a little “Say this, not that” to help wake you up!

What is the ONE trait that most successful dentists share? Excellent clinical abilities are crucial of course, but that’s not it. Being a good leader is super-important, but without this trait, it’s much more difficult to be one. And strangely, it may not even be excellent business skills, although you sure need that.

There’s so much more to our patients than where they work, what type of insurance they have, and that gnarly MODBL amalgam on tooth # 30. And getting to know them as a real person and not just a set of teeth goes a long way towards all of the things we want – treatment plan acceptance, generating referrals, etc…

There’s a huge mistake that dentists will make this morning. Getting to your office just a few minutes before the first patient is scheduled.

Imposter Syndrome is “a psychological occurrence in which an individual doubts their skills, talents, or accomplishments and has a persistent internalized fear of being exposed as a fraud.