Is it EVER okay to put a potential new patient on hold? Only if you want them to go somewhere else. But this secret shopper call actually got worse when the person representing the office…
A doctor writes in with a dilemma. Their phone is ringing, but constantly going into voicemail. Why? They can’t afford a second person at the front desk.
The Madow BrothersNovember 1, 2019
A dentist has a fantastic relationship with a specialist,but feels a different specialist is actually providing better treatment.
The Madow BrothersOctober 25, 2019