COVID-19 Crisis & More: A Special Episode of The Dental Practice Fixers How to survive during this COVID-19 crisis? In this special episode of The Dental Practice Fixers podcast, we discuss why we will not…
The Madow BrothersMarch 20, 2020
What are the sweetest words a dental practice can ever hear? How about these? “I’m new in town and I’m looking for a dentist!” Wow – doesn’t get much better than that! On this week’s…
The Madow BrothersMarch 6, 2020
Never Say THIS to a Dental Patient! On this week’s episode of The Dental Practice Fixers podcast, we start with a discussion of things that should never be said to a dental patient. The amazing…
The Madow BrothersFebruary 28, 2020
Oh no, I just lost a new patient! Don't be the person that says: "Oh no, I just lost a new patient!" Every time the phone rings and there is a potential new patient on…
The Madow BrothersFebruary 21, 2020
On this week’s podcast, The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) experience something that rarely happens – someone ALMOST says the right things to get the patient in. But unfortunately, they…
The Madow BrothersFebruary 14, 2020
What happens when a new patient calls your practice? When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask…
The Madow BrothersFebruary 7, 2020
Yes – the secret shopper calls continue, and this week is a perfect demonstration of the one extremely important thing no office seems to get right. What is it? Listen to find out, and hear…
The Madow BrothersJanuary 31, 2020
Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse…
The Madow BrothersJanuary 24, 2020
Is it EVER okay to put a potential new patient on hold? Only if you want them to go somewhere else. But this secret shopper call actually got worse when the person representing the office…
The Madow BrothersJanuary 17, 2020