Closer to Home! In this episode, The Dental Practice Fixers make three secret shopper calls with the same premise - “My dentist is close to my workplace, but because I’ve been working from home, I…
The Madow BrothersJuly 3, 2020
COVID-19 Crisis & More: A Special Episode of The Dental Practice Fixers How to survive during this COVID-19 crisis? In this special episode of The Dental Practice Fixers podcast, we discuss why we will not…
The Madow BrothersMarch 20, 2020
Who's In Charge? One thing people tend to forget when they are on the phone with a potential patient is – Who's In Charge Here?? It’s up to the team member to gently and kindly…
The Madow BrothersMarch 13, 2020
What are the sweetest words a dental practice can ever hear? How about these? “I’m new in town and I’m looking for a dentist!” Wow – doesn’t get much better than that! On this week’s…
The Madow BrothersMarch 6, 2020
Never Say THIS to a Dental Patient! On this week’s episode of The Dental Practice Fixers podcast, we start with a discussion of things that should never be said to a dental patient. The amazing…
The Madow BrothersFebruary 28, 2020
Oh no, I just lost a new patient! Don't be the person that says: "Oh no, I just lost a new patient!" Every time the phone rings and there is a potential new patient on…
The Madow BrothersFebruary 21, 2020
On this week’s podcast, The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) experience something that rarely happens – someone ALMOST says the right things to get the patient in. But unfortunately, they…
The Madow BrothersFebruary 14, 2020
What happens when a new patient calls your practice? When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask…
The Madow BrothersFebruary 7, 2020
Yes – the secret shopper calls continue, and this week is a perfect demonstration of the one extremely important thing no office seems to get right. What is it? Listen to find out, and hear…
The Madow BrothersJanuary 31, 2020