New Patient Telephone Flow Chart In 99% of our mystery shopper calls, things don’t end up very well. Well – don't worry – in this week’s episode we present a new patient telephone flow chart…
The Madow BrothersDecember 11, 2020
Ever wonder if your patients are actually fee sensitive? In this week’s episode we discuss a mysterious topic – setting our fees.
The Madow BrothersNovember 20, 2020
In this week’s episode we discuss a very scary topic – ransomware. Cyberattacks are happening in dental practices all across the country, and make sure it doesn’t happen to you.
The Madow BrothersNovember 6, 2020
In this week’s episode we get back to basics with our secret shopper calls, asking the simplest of all questions a potential new patient would ask. Do you want to lose a patient forever?
The Madow BrothersOctober 31, 2020
Patients will absolutely leave your practice if you run late, although they won’t tell you that’s why they are leaving.
The Madow BrothersOctober 23, 2020
Getting an “in network” patient to come to your practice can be really difficult if you don’t participate with their insurance, but it can be done! Find out what to say by watching The Dental…
The Madow BrothersOctober 16, 2020
If you are a general dentist, you probably have a great roster of specialists who gladly handle your referrals. But are the specialists referring back to you?
The Madow BrothersOctober 9, 2020
Recently we have had several requests to put together a playlist of only secret shopper calls. So for this week we are rebroadcasting an episode of just that - secret shopper calls as only The Dental Practice Fixers can…
The Madow BrothersOctober 3, 2020
Have you ever wondered the easiest way to lose new patients? On this week’s edition of The Dental Practice Fixers podcast we make three Secret Shopper Calls and they all make the same mistake –…
The Madow BrothersSeptember 25, 2020