In this episode of "Oh Shoot - You're a New Patient, featuring special guest co-host Betty Hayden, we make three “Secret Shopper” calls.
The Madow BrothersJuly 17, 2020
“My dentist is close to my workplace, but because I’ve been working from home, I want to find a dentist closer to home. That’s you! Are you seeing new patients?” Should be a slam dunk,…
The Madow BrothersJuly 3, 2020
The Dental Practice Fixers return after a short break due to the COVID-19 pandemic. In this episode we talk about the number one problem when it comes to dental practice telephone techniques, and offer an…
The Madow BrothersJune 27, 2020
We give a few tips to help your practice during the COVID-19 crisis and share why there will be a BIG CHANGE in The Dental Practice Fixers very shortly.
The Madow BrothersMarch 20, 2020
One thing people tend to forget when they are on the phone with a potential patient is – Who's In Charge Here??
The Madow BrothersMarch 13, 2020
What are the sweetest words a dental practice can ever hear? How about these? “I’m new in town and I’m looking for a dentist!”...
The Madow BrothersMarch 6, 2020
The Dental Practice Fixers podcast starts a discussion of things that a dental office staffer should never say this to a dental patient.
The Madow BrothersFebruary 28, 2020
Don't be the person that says: Oh no, I just lost a new patient. Every time the phone rings and there is a potential new patient on the other end, you have a great opportunity.
The Madow BrothersFebruary 21, 2020
Someone ALMOST says the right things to get the patient in. But unfortunately, they fall a little short.
The Madow BrothersFebruary 14, 2020