Yes – the secret shopper calls continue, and this week is a perfect demonstration of the one extremely important thing no office seems to get right. What is it? Listen to find out, and hear…
The Madow BrothersJanuary 31, 2020
Is it EVER okay to put a potential new patient on hold? Only if you want them to go somewhere else. But this secret shopper call actually got worse when the person representing the office…
The Madow BrothersJanuary 17, 2020
A potential new patient call seems to be going well, and then strangely and for no reason at all the person at the dental practice seemingly does everything she can to scare the patient away…
The Madow BrothersJanuary 10, 2020
he “Secret Shopper Call” is one of the most popular parts of The Dental Practice Fixers podcast.because we learn so much from them.
The Madow BrothersDecember 21, 2019
It seems like everyone is telling a dentist he needs more – more new patients, more money, more success....but he has no desire to increase the way things are going in his practice
The Madow BrothersDecember 12, 2019
A dentist writes in with an interesting issue. Instead of looking forward to going to work, every week a dentist gets the “Sunday Night Blues.”
The Madow BrothersDecember 6, 2019
A long-term team member has been talking patients out of getting their treatment done!
The Madow BrothersNovember 15, 2019
On today's call one practice has a hygiene schedule that isn't nearly full enough and the other has a schedule where they can’t get a patient in for months.
The Madow BrothersNovember 8, 2019
A doctor writes in with a dilemma. Their phone is ringing, but constantly going into voicemail. Why? They can’t afford a second person at the front desk.
The Madow BrothersNovember 1, 2019