A potential new patient call seems to be going well, and then strangely and for no reason at all the person at the dental practice seemingly does everything she can to scare the patient away…
The Madow BrothersJanuary 10, 2020
It seems like everyone is telling a dentist he needs more – more new patients, more money, more success....but he has no desire to increase the way things are going in his practice
The Madow BrothersDecember 12, 2019
A dentist writes in with an interesting issue. Instead of looking forward to going to work, every week a dentist gets the “Sunday Night Blues.”
The Madow BrothersDecember 6, 2019
A long-term team member has been talking patients out of getting their treatment done!
The Madow BrothersNovember 15, 2019
On today's call one practice has a hygiene schedule that isn't nearly full enough and the other has a schedule where they can’t get a patient in for months.
The Madow BrothersNovember 8, 2019
A doctor writes in with a dilemma. Their phone is ringing, but constantly going into voicemail. Why? They can’t afford a second person at the front desk.
The Madow BrothersNovember 1, 2019
A dentist has a fantastic relationship with a specialist,but feels a different specialist is actually providing better treatment.
The Madow BrothersOctober 25, 2019
We really want to be accommodating to our patients to make them happy – especially the “good” ones who get their treatment done and refer others.
The Madow BrothersOctober 18, 2019
It’s something many dentists fear. You hire a consultant to help your practice and they want you to do something that you just don’t want to do….like fire a team member!!
Sylvia CarlinOctober 11, 2019