Podcast Episodes

We really want to be accommodating to our patients to make them happy – especially the “good” ones who get their treatment done and refer others.

It’s something many dentists fear. You hire a consultant to help your practice and they want you to do something that you just don’t want to do….like fire a team member!!

In this episode, a team member writes in to ask an important question. The docs in her practice are fantastic, but one of them may be doing something that is sabotaging the entire office!! He…

What happens when you have a fantastic team member, one that the patients love, works hard, and has been with the practice forever – but she has one really bad habit? Is it a deal…

When a potential new patient calls with some questions, it’s often a good idea to offer a free consult. That way, you can actually do a quick look, have them see the office, meet the…

Last minute cancellations are one of the most frustrating things in dentistry, and that’s what today’s question is all about.

This weeks listener question is about an associate who wanted a little something extra. What do you think it is, and what do you think the answer will be?

The doctor and several team members suspect there is a little “hanky panky” going on between the associate doctor and one of the staff.

A hygienist has a horrible case of stink breath! They confronted her and she claims that….well, you just have tohear what she claims!

A dentist is in the middle of a large case and have given the patient a payment plan. The patient is not paying and and appears he never will!!