In today’s episode of The Dental Practice Fixers, we do some secret shopper calls that deal with a very sensitive topic. It’s one that should IMMEDIATELY lead to an appointment being made. How do you…
The Madow BrothersJanuary 29, 2021
Do You Do What? In today’s episode of The Dental Practice Fixers, we talk about a huge problem that most practices have when it comes to new patients. It’s probably not what you think! Do…
The Madow BrothersJanuary 9, 2021
A newly minted dentist writes in with a great question: How do I answer a patient when they ask me how much experience I have in a procedure – when I don’t have any? Do…
The Madow BrothersDecember 18, 2020
New Patient Telephone Flow Chart In 99% of our mystery shopper calls, things don’t end up very well. Well – don't worry – in this week’s episode we present a new patient telephone flow chart…
The Madow BrothersDecember 11, 2020
In this week’s episode we do some secret shopper calls that lead to “The Core of The Problem.” So many different questions that patients ask.
The Madow BrothersDecember 4, 2020
Ever wonder if your patients are actually fee sensitive? In this week’s episode we discuss a mysterious topic – setting our fees.
The Madow BrothersNovember 20, 2020
In this week’s episode we discuss a very scary topic – ransomware. Cyberattacks are happening in dental practices all across the country, and make sure it doesn’t happen to you.
The Madow BrothersNovember 6, 2020
In this week’s episode we get back to basics with our secret shopper calls, asking the simplest of all questions a potential new patient would ask. Do you want to lose a patient forever?
The Madow BrothersOctober 31, 2020
Patients will absolutely leave your practice if you run late, although they won’t tell you that’s why they are leaving.
The Madow BrothersOctober 23, 2020