I've been getting my hair cut at the same salon for over twelve years. Every five weeks - like clockwork - I go for a haircut. But here's the thing. The salon I visit is…
The Madow BrothersOctober 15, 2021
A Dental Office Parable Dr. Rich's dishwasher just stopped working (or as we say here in Baltimore, it "went up"). Even though they wash the dishes before putting them in the dishwasher, Rich and his…
The Madow BrothersJuly 21, 2021
The Answer Is "NO" - Now What's The Question? In order to show their commitment to customer service, some high-end hotels have every team member wear a button that says, "The answer is YES - now…
The Madow BrothersJuly 14, 2021
Dr. Richard Madow has compiled fifteen tips of his own to help with your practice and your life. (Okay - one was "borrowed" from the great Bob Dylan.) So without further ado, here are "Rich's…
The Madow BrothersMay 16, 2021
Recently Kevin published 165 bits of "Unsolicited Advice." Since we know how busy you are, we've pared it down to 30 things that will help you personally and help your dental life as well.
The Madow BrothersMay 12, 2021
As a public service, and for your convenience, today we present to you.... "The Madow Center "Dental Translator!" Let's talk about some examples of what we mean by needed a dental translator. See these examples…
The Madow BrothersMarch 8, 2021
Have You Checked Out How Dentists Are Described Online? Shocking results. These days, before a potential new patient calls your office for an appointment they will most likely check your website or see how the…
The Madow BrothersFebruary 12, 2021
Is your associate dentist a second class citizen? How would an associate dentist be a second class citizen? Imagine this scenario. You are at a very nice restaurant (yes, we can dream!) – an expensive…
The Madow BrothersFebruary 5, 2021