Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse…
Sylvia CarlinJanuary 24, 2020
It’s that time of year again – everyone is thinking about their New Year’s resolutions. And while exercising more and eating healthier are certainly great things to do, as resolutions they are pretty boring and…
The Madow BrothersDecember 30, 2019
Our tried and true method to lose twenty pounds will have you amazed. We just wish making all of our goals was this easy. Go to the international airport which is closest to your home.…
The Madow BrothersDecember 26, 2019
There's so much more to our patients than where they work, what type of insurance they have, and that gnarly MOD amalgam on tooth # 30. And getting to know them as a real person…
The Madow BrothersDecember 9, 2019
Lots of great entries to the mailbag today. Feel free to send yours! * * * * * * * * * RE: One of the WORST dental secret shopper calls we have ever heard!…
The Madow BrothersDecember 9, 2019
December is the last month of your final quarter for 2019. Regardless of what December usually looks like for your office, take some time now to plan for how you will get and keep…
The Madow BrothersDecember 2, 2019
Here's a very simple yet valuable thought for today. When people are stressed, they act differently - and not in a good way. In the dental office we often see people at their worst. So…
The Madow BrothersDecember 2, 2019
We know that everyone is sending out Thanksgiving emails listing all of the things we have to be thankful for. And we are totally cool with that! After all, we're also extremely thankful for our…
The Madow BrothersNovember 27, 2019
Say this, not that!! SAY THIS “We would love to see you as a patient in our practice! Would tomorrow at 3:00 PM or Tuesday at 11:00 AM be better for you?” NOT THAT “Would…
The Madow BrothersNovember 4, 2019