Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse…
The Madow BrothersJanuary 24, 2020
Here is a question we received related to practice growth: Madow Brothers, My practice seems to be a bit stagnant and I am worried about the trend, but don't want to add a lot to…
The Madow BrothersJanuary 30, 2018
Here is a question we received about how to fix a practice: Dear Madow Brothers Coaches, Things are so bad in my practice I don't even know where to begin. I am producing close to…
The Madow BrothersJanuary 22, 2018
Okay – time for another restaurant story. It’s a quick one that can have some serious implications for your practice! At checkout in a local Baltimore lunch spot: “Would you like anything to drink?” “Yes…
The Madow BrothersOctober 9, 2017
Here is a story on how not to handle requests: The answer is “NO!” Now what is the question? A short time ago we were at lunch with a coaching client at a Chinese restaurant…
The Madow BrothersOctober 2, 2017
Yes - we are slightly disappointed. In your office? Maybe. But it's okay - it's not too late. You see, a few weeks ago we set out to call a bunch of practices that have…
The Madow BrothersApril 3, 2017
Here are a few things to say and not to say in dental treatment: SAY THIS “We would love to see you as a patient in our practice! Would tomorrow at 3:00 PM or Tuesday…
The Madow BrothersMarch 13, 2017
Today is “Senior Day” here in Maryland. Does that mean that the state is doing something special to recognize it’s older citizens? No – actually “Senior Day” here means that our beloved University of Maryland…
The Madow BrothersMarch 3, 2010