What does a treatment plan and the new iPhone have in common? Have you seen the new iPhone 12? It's pretty sweet. It's got 5G, a fantastic camera that does all kinds of neat things,…
The Madow BrothersNovember 5, 2020
Here is a question we received related to practice growth: Madow Brothers, My practice seems to be a bit stagnant and I am worried about the trend, but don't want to add a lot to…
The Madow BrothersJanuary 30, 2018
Here is a question we received about how to fix a practice: Dear Madow Brothers Coaches, Things are so bad in my practice I don't even know where to begin. I am producing close to…
The Madow BrothersJanuary 22, 2018
We received this letter from a doctor whose hygienist was retiring: Dear Madow Brothers, After 21 fantastic years in the practice, my hygienist Susie is retiring. She has treated several generations of patients here and…
The Madow BrothersJanuary 15, 2018
Okay – time for another restaurant story. It’s a quick one that can have some serious implications for your practice! At checkout in a local Baltimore lunch spot: “Would you like anything to drink?” “Yes…
The Madow BrothersOctober 9, 2017
Here is a story on how not to handle requests: The answer is “NO!” Now what is the question? A short time ago we were at lunch with a coaching client at a Chinese restaurant…
The Madow BrothersOctober 2, 2017
Here is a story illustrating our point on how to avoid unhappy patients and bad reviews: Recently our friend Sally got to meet a Nobel Prize nominated physicist. She said that he was incredibly intelligent,…
The Madow BrothersSeptember 26, 2017
As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative. But then there are others who are almost impossible to please. They can be…
The Madow BrothersSeptember 18, 2017
Yes - we are slightly disappointed. In your office? Maybe. But it's okay - it's not too late. You see, a few weeks ago we set out to call a bunch of practices that have…
The Madow BrothersApril 3, 2017