What does a treatment plan and the new iPhone have in common? Have you seen the new iPhone 12? It's pretty sweet. It's got 5G, a fantastic camera that does all kinds of neat things,…
Patients ask us questions all the time. Some are insightful questions that will help them understand their dental treatment. Others are pretty generic questions that we have heard a million times but are nonetheless important…
Here is a question we received related to practice growth: Madow Brothers, My practice seems to be a bit stagnant and I am worried about the trend, but don't want to add a lot to…
Here is a question we received about how to fix a practice: Dear Madow Brothers Coaches, Things are so bad in my practice I don't even know where to begin. I am producing close to…
We received this letter from a doctor whose hygienist was retiring: Dear Madow Brothers, After 21 fantastic years in the practice, my hygienist Susie is retiring. She has treated several generations of patients here and…
Okay – time for another restaurant story. It’s a quick one that can have some serious implications for your practice! At checkout in a local Baltimore lunch spot: “Would you like anything to drink?” “Yes…
Here is a story on how not to handle requests: The answer is “NO!” Now what is the question? A short time ago we were at lunch with a coaching client at a Chinese restaurant…
Here is a story illustrating our point on how to avoid unhappy patients and bad reviews: Recently our friend Sally got to meet a Nobel Prize nominated physicist. She said that he was incredibly intelligent,…
As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative. But then there are others who are almost impossible to please. They can be…
Yes - we are slightly disappointed. In your office? Maybe. But it's okay - it's not too late. You see, a few weeks ago we set out to call a bunch of practices that have…