Closer to Home!
In this episode, The Dental Practice Fixers make three secret shopper calls with the same premise – “My dentist is close to my workplace, but because I’ve been working from home, I want to find a dentist closer to home. That’s you! Are you seeing new patients?” Should be a slam dunk, right? Find out what happened. Hint – it’s not good!
We also give a great tip about kindness in the dental office. It’s easy!
And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at email@example.com. You might be the office that gets it right!
Highlights from “Closer To Home”
0:45 – Rich is happy to hear some many comments about the Dental Practice Podcast.
1:34 – We love to lower overhead and save money. Here is a way to do that.
2:15 – Did you hear about Square and what happened? Go to madow.com/save
2:52 – Are you kind in your dental practice? Rich gives this important tip that he used in his dental practice and it may seem silly but it works!
6:28 – Rich reminders listeners that they can also watch the podcast on YouTube to see what Rich and Dave look like. Feel free to watch on YouTube.com
8:10 – First secret shopper call. Background info: A person wants a dentist closer to home. What will the dentist office say?
9:56 – Rich talks about what he thought of the call. Did the front desk person make the appointment so the person could find a dentist closer to home? Find out.
13:10 – Second secret shopper call.
14:55 – Rich gives his advice and tips about this call. Do you give fees over the phone? Do you give recommendations over the phone? Are you making it complicated over the phone? Rich helps to answer these questions.
17:37 – Rich talks about some quick cash into your practice. Listen to Rich tell you how to make this happen. Check out madow.com/gold.
18:30 – Rich takes his final secret shopper caller.
19:17 – Rich talks about the last secret shopper caller. Rich talks about how to turn a person how says they are not ready for an appointment into a patient.
20:00 – Do you think your dental office has what it takes? Email us at firstname.lastname@example.org.
21:15 – Thanks for joining us for “Closer to Home” podcast. Don’t forget to give us a rating on your favorite podcast.
If you enjoyed this podcast, check out our previous podcast, The Dental Practice Fixers Return!