Okay – we’ve said this before, but unfortunately we need to say it again!
Why? Last week our Mom had a doctor’s appointment. She is happy with the treatment she has been receiving, but told us that she is seriously considering switching to a different doctor. The reason?
“He has no personality. It’s like he doesn’t care about me. At my last appointment he walked right by me in the hallway and didn’t even look at me or say hello.”
One of the easiest and most important rules to follow in your practice is “The Madow Brothers’ Ten Foot Rule!”
Simply stated, when any member of the team, including the doctor, is within ten feet of any patient, they should look them right in the eye and give a warm greeting – using their name if possible.
That’s it! No excuses. This is mandatory! So let’s start right now!
Dr. David Madow and Dr. Richard Madow are actual dentists who have been helping dental offices become more successful for over 28 years. They are down to earth, real people who personally connect with their clients and are proud to call them friends. If you have a question for this column, please write to them at firstname.lastname@example.org. We are now offering a complimentary 30-minute coaching session! Please CLICK HERE to schedule yours. Doctors only please.
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