|Dear Friend and Subscriber,
With e-mail, texting and instant messaging being the preferred form of communication for the young generation (actually for every generation!), a new crop of abbreviations have popped up, and getting things grammatically correct seems to have taken a back seat to speed.
Unfortunately, we have seen some very sloppy office-to-patient communications, and have been victimized by them ourselves.
That doesn’t mean you should spell-check your dental assistant when she is texting her boyfriend in the middle of a crown prep (gloves off please) – but it does mean that the new lack-of-rules does not apply to patient communication.
Anything sent to a patient, whether written, e-mail, text, or scribbled on a paper airplane, should contain proper spelling, grammar and structure.
If the writer doesn’t know the difference between “there,” “their” and “they’re,” they probably should not be providing written communication to patients. It just looks unprofessional. (Too-two-to, and you’re-your seem to be common offenders as well.) Please make sure that anyone in the office who provides written communications to patients (and that includes texting) can write on an acceptable level.
They’re is a good lesson or too in this addition of Coaches Corner, and their are many others to; all two be found online. U should check out a few article’s.
And if you think that last paragraph was fine, you are hereby banned from writing in any form.
Dr. David Madow and Dr. Richard Madow are actual dentists who have been helping dental offices become more successful for over 28 years. They are down to earth, real people who personally connect with their clients and are proud to call them friends. If you have a question for this column, please write to them at firstname.lastname@example.org. We are now offering a complimentary 30-minute coaching session! Please CLICK HERE to schedule yours. Doctors only please.
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