Resources for Dental Healthcare Practitioners

Featuring Dr. David Madow & Dr. Richard Madow

Recent Posts

haircutMadow Blog
October 15, 2021

My Haircut

I've been getting my hair cut at the same salon for over twelve years. Every five weeks - like clockwork - I go for a haircut. But here's the thing. The salon I visit is…
Coaches CornerMadow Blog
October 7, 2021

Dental Marketing (Growth) Tips and Ideas for October 2021

Dental Marketing for October 2021 To help you plan for the best October ever, I’m sharing some marketing (growth) tips and ideas with you, ideas that when implemented will keep things fresh and fun in your…
dental office parableMadow Blog
July 21, 2021

This Just Happened To Dr. Rich (A Dental Office Parable)…

A Dental Office Parable Dr. Rich's dishwasher just stopped working (or as we say here in Baltimore, it "went up"). Even though they wash the dishes before putting them in the dishwasher, Rich and his…
what's the questionMadow Blog
July 14, 2021

The Answer Is “NO” – Now What’s The Question?

The Answer Is "NO" - Now What's The Question? In order to show their commitment to customer service, some high-end hotels have every team member wear a button that says, "The answer is YES - now…
marketing ideasCoaches Corner
June 29, 2021

July 2021 Dental Office Marketing Ideas from Coach Betty

2021 July 2021 Dental Office Marketing Ideas Hello everyone - this is Coach Betty Hayden of The Madow Center, ready to share some marketing ideas. Welcome back to Coaches Corner! We are happy to share…
secret sauceCoaches Corner
June 22, 2021

What’s your secret sauce?

What's your secret sauce? Maybe like us you are old enough to remember when McDonald’s introduced the Big Mac in 1968. At that time it seemed like a revelation (but we were kids….) The Big…
conversationCoaches Corner
June 17, 2021

Conversations With Patients

When seeing a patient, especially a new one but certainly in just about every instance, it's good to have some lightweight "chit-chat" before getting to the dental stuff. But what do you talk about? These…
difficult patientCoaches Corner
June 1, 2021

Is That Dreaded Difficult Patient On The Schedule Today?

You come into the office, see THAT NAME on the schedule, and all of the relaxation and fun immediately goes downhill. Well, it doesn't have to! So here's some post-holiday advice for dealing with difficult…
rules of lifeMadow Blog
May 16, 2021

Fifteen “Rules of Life” from Dr. Rich

Dr. Richard Madow has compiled fifteen tips of his own to help with your practice and your life. (Okay - one was "borrowed" from the great Bob Dylan.) So without further ado, here are "Rich's…
unsolicited adviceMadow Blog
May 12, 2021

Unsolicited Yet Very Important Advice

Recently Kevin published 165 bits of "Unsolicited Advice." Since we know how busy you are, we've pared it down to 30 things that will help you personally and help your dental life as well.
dental translatorCoaches CornerMadow Blog
March 8, 2021

The Madow Center “Dental Translator!”

As a public service, and for your convenience, today we present to you.... "The Madow Center "Dental Translator!" Let's talk about some examples of what we mean by needed a dental translator.  See these examples…
dentist described onlineCoaches CornerMadow Blog
February 12, 2021

How Are Dentists Described Online? Most Are Horrible.

Have You Checked Out How Dentists Are Described Online? Shocking results. These days, before a potential new patient calls your office for an appointment they will most likely check your website or see how the…
associate dentistCoaches CornerMadow Blog
February 5, 2021

Is your associate dentist a second class citizen?

Is your associate dentist a second class citizen? How would an associate dentist be a second class citizen?  Imagine this scenario. You are at a very nice restaurant (yes, we can dream!) – an expensive…
Dental CompetitionCoaches CornerMadow Blog
January 5, 2021

Your Biggest Competition!

Who is your biggest competition? At our live (now live online) events, many dentists tell us about their competition. "In my town it seems like there's a dentist on every block!" Sometimes it's a different…
Do you take my PPO?Coaches CornerMadow Blog
December 31, 2020

Do you take my PPO? Do these jeans make my butt look big?

It's a question we get all the time. How do I respond to a patient that asks "Do you participate in my PPO?" when you don't take it?
January 2021 Marketing IdeasCoaches Corner
December 30, 2020

January 2021 Management, Marketing and Leadership Tips from Coach Betty

January 2021 | Management | Marketing | Leadership Tips I am sure you’re ready to close out this bizarre year and welcome in 2021. In January 2021 it is a good time to reflect on…
most important personCoaches Corner
December 29, 2020

A Note From The Most Important Person in Dentistry!

Hello there! Yes, it’s me – the most important person in dentistry. No, I’m not the mentor who has helped you perfect your excellent clinical techniques.
marketing ideasCoaches Corner
December 4, 2020

December 2020 Management, Marketing & Leadership Ideas from Coach Betty

Marketing Ideas from Coach Betty - December 2020 Regardless of what December usually looks like in your office – we can expect December 2020 to look different from years past as we have learned especially this…
important lessonCoaches Corner
November 19, 2020

Plastics. | An Important Lesson

Plastics. | An Important Lesson For Your Dental Practice We're not soda drinkers here at The Madow Center, but we certainly know what a two liter soda bottle looks like.  Check out this important lesson…
nancyCoaches CornerMadow Blog
November 12, 2020

A Karen Or A Nancy?

What is this trend on using names to define personality types? There seems to be a trend of using specific names to define personality types. We're not big fans of that usage. But (there's always…
blue sheetCoaches CornerMadow Blog
November 10, 2020

Use “The Blue Sheet” To Get More Referrals and Better Reviews

Are you using "The Blue Sheet?"  Nothing says more to a patient than letting them know you truly care about them, that they are a real person (not just a mouth), and that you remember…
treatment planCoaches CornerMadow Blog
November 5, 2020

The New iPhone & Treatment Plan Acceptance

What does a treatment plan and the new iPhone have in common? Have you seen the new iPhone 12? It's pretty sweet. It's got 5G, a fantastic camera that does all kinds of neat things,…
dental marketing tips for NovemberCoaches CornerMadow Blog
November 2, 2020

Dental Leadership, Marketing, Management, and Marketing Tips for November 2020

November Dental Marketing Tips Check out these marketing tips for your dental office for the month of November.  We share ideas to help stay abreast in today's dental field.  The Madow Center also shares some…
COVID mouthCoaches Corner
October 22, 2020


Are you seeing an uptick in fractured teeth in your practice? How about a higher rate of carious lesions? Maybe we should call this "COVID mouth." Dr. Tammy Chen, a prosthodontist in midtown Manhattan says.…
Dental lecturesCoaches Corner
October 20, 2020

Journal Articles And Dental Lecturers Are BANNED From Saying This…

Journal Articles and Dental Lecturers are BANNED from Saying This... Hey there - we love the "throwaway journals" as much as anyone. And we also have a great appreciation for all of the fantastic dental…
sensitivityMadow Blog
October 15, 2020

Fee Sensitivity and the $10,000 Refrigerator

Fee Sensitivity Recently we have received a lot of communication about fee sensitivity. Dentists are worried that patients will leave them for a cheaper dentist down the street. Patients are trying to cut deals. And folks…
Yes No GuidelinesMadow Blog
October 12, 2020

Yes, yes, yes. No, no, no.

Guidelines for Saying "Yes" and "No" Yes, yes, yes. No, no, no. | Guidelines for which one to say. Do you remember that Flintstones episode where Fred had a double who could only say “yes”…
Mistakes that Dentists makeMadow Blog
October 9, 2020

Eight Mistakes Dentists Frequently Make

Eight Mistakes Dentists Frequently Make We're dentists just like you, so we know what it's like. Business mistakes in dental practices are frequently made by even the best dentists.  For example, you want to make…
October Ideas for Dental MarketingCoaches CornerMadow Blog
October 5, 2020

October Ideas from Coach Betty

Here we are in the final quarter of this interesting year. There is still some time to take steps to ensure that you end the year strong, and here are some ideas with you to…
Madow Blog
August 8, 2020

The Dirty Dozen: How to Answer the Twelve Most Difficult Questions Patients Ask!

One of the simplest yet most effective “tweaks” you can make in your practice is learning how to answer the most difficult and frustrating questions that patients ask.
Dentistry COVID-19 PPEMadow Blog
June 26, 2020

Dentistry COVID-19 PPE Fees

Lately, many of our dentists have been writing in with a multitude of questions concerning practicing dentistry in the wake of the COVID-19 crisis and many of the inquiries have concerned the matter of charging…
shark smiling with human teethMadow Blog
June 15, 2020

Dental Practice Profitability – Be a Dental Shark!

Dental Practice Profitability The Madow Brothers, founders of The Madow Center for Dental Practice Success, believe that there is nothing better than being a dentist who truly helps people while also making a legitimate profit.…
Laney Kay photo author of CDC guidelines videoMadow Blog
April 15, 2020

New CDC Guidelines for Dentistry / COVID 19 FAQ

Our good friend Laney Kay, JD, founder of "Entertaining Training," is one of dentistry's most recognized infection control experts. She just recorded a video regarding CDC guidelines called: "Most Common Coronavirus Questions And The New…
scrabble pieces spelling "March" related to marketing and management tips for MarchMadow Blog
March 4, 2020

MMM – Marketing and Management Ideas for March – Leadership Too!!

Hello Friends – Coach Betty here! The month of March is the final month of your first quarter. There is still time to make this your best quarter ever! Spend some time reviewing your numbers,…
server taking an order at a restaurantMadow Blog
February 20, 2020

What’s Good Here? Enthusiasm is Key!

Next time you are at a restaurant, try this one on for fun. When the server comes over to take your order, close the menu and ask, "What's good here?" or "What do YOU recommend?"…
the word trust in big blue lettersMadow Blog
February 20, 2020

Which (Dental) Brands Do You Trust?

A new report powered by Brand Intelligence surveyed Americans to determine which US brands are the most trusted. Included in the top 25 are such venerable brands as Campbell's Soup (#21), Heinz Ketchup (tied with Campbell's for…
Paul and Ringo from the BeatlesMadow Blog
February 20, 2020

Which One Are You – Paul Or Ringo?

Have you ever wished someone would pay you more attention in the conversation? The Beatles are the greatest band in the history of modern music (sorry – this is not up for debate) and the…
Dental Practice FixersMadow BlogPodcast Episodes
January 24, 2020

We Love New Patients – Just Not YOU!

Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse…
nurses or doctors, who should earn more?Madow Blog
January 15, 2020

Dentists or Nurses – Who Earns More?

Once again, US News and World Report published their annual list of "100 Best Jobs," and once again dentists fared very well, coming in at number two. Many factors are considered, including earnings, lifestyle, education required,…
new year's resolutions goalsMadow Blog
December 30, 2019

10 New Year’s Resolutions You Will Actually Enjoy!

It’s that time of year again – everyone is thinking about their New Year’s resolutions. And while exercising more and eating healthier are certainly great things to do, as resolutions they are pretty boring and…
Dentist achieving his 2020 goalsMadow Blog
December 26, 2019

4 Steps to Lose Twenty Pounds | How to Set Goals for 2020

Need to Lose Twenty Pounds | Learn How to Set Goals for Your Dental Practice Our tried and true method to lose twenty pounds will have you amazed.  We just wish making all of our…
A dentist asking his patient fun questions to put them at easeMadow Blog
December 9, 2019

Fun Questions to Ask Patients

There's so much more to our patients than where they work, what type of insurance they have, and that gnarly MOD amalgam on tooth # 30. And getting to know them as a real person…
a pile of unopened mail from the mail bagMadow Blog
December 9, 2019

Magnificent Monday Madow Mailbag

Lots of great entries to the mailbag today. Feel free to send yours! From the Mailbag * * * * * * * * * RE: One of the WORST dental secret shopper calls we…
woman in the snowMadow Blog
December 2, 2019

December Ideas from Coach Betty

December is the last month of your final quarter for 2019.   Regardless of what December usually looks like for your office, take some time now to plan for how you will get and keep…
stressed out dental patientMadow Blog
December 2, 2019

Don’t Stress Out Your Patients

Here's a very simple yet valuable thought for today. When people are stressed, they act differently - and not in a good way. In the dental office we often see people at their worst. So…
a cornucopia of fruit and vegetables for ThanksgivingMadow Blog
November 27, 2019

Why You Should Be Thankful You’re In the Dental Profession

We know that everyone is sending out Thanksgiving emails listing all of the things we have to be thankful for. And we are totally cool with that! After all, we're also extremely thankful for our…
helpful female dentist that says this, not thatMadow Blog
November 4, 2019

Say this, not that!! | Get the update

Say this, not that!! SAY THIS “We would love to see you as a patient in our practice! Would tomorrow at 3:00 PM or Tuesday at 11:00 AM be better for you?” NOT THAT “Would…
female dentistMadow Blog
November 1, 2019

Make Someone’s Day and Grow Your Practice At The Same Time

“The smallest act of kindness is worth more than the grandest intention.” Oscar Wilde Want to know how to get your patients to love your practice, stay forever, and refer others? Make their day. Here…
dental office chair related to dental managementCoaches Corner
October 25, 2019

“Triple M” – Marketing, Management, and Motivational tips for November

We have put together some management tips for you to end the year off right. We will be welcoming a new year soon.  How do you want to end this year? What do you want…
a busy doctor that is too bookedMadow Blog
October 24, 2019

Don’t brag about being too booked – it’s hurting your practice!

Here are our thoughts on how being too booked is actually harmful to your practice: There used to be a time when people would judge how good their physicians were based on the amount of…
teeth whitening comparedCoaches Corner
October 16, 2019

Coaches Corner – Ten Tips To Increase Whitening Acceptance!

Hello Friends, Coach Betty Hayden here. Many of your patients are thinking about all the pictures that they will be smiling for at their end of the year office parties and family dinners. Help them…
woman brushing her teethCoaches Corner
October 4, 2019

Coaches Corner – October Marketing Tips and Ideas

October is the start of your final quarter for the year. It’s your opportunity to make it your best fourth quarter ever. To help you plan for that, today I’m sharing some marketing tips and…
insurance renewal remindersCoaches Corner
October 1, 2019

Time For Insurance Renewal Reminders!!

Whether your patients are ready to hear it or not, it is time to remind them to Use it or Lose it! – Get your insurance renewal reminder letters, emails and text messages out to your patients…
leaves changing color, fall leavesCoaches Corner
September 3, 2019

September Tips and Ideas from Coach Betty Hayden

Dear Friend, Let's start our September Tips & Ideas with a quote on leadership: “One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.”  Arnold H. Glasow The…
Dentist answering patient questionsMadow Blog
August 26, 2019

How to answer every patient question (or at least it’s a start!)

Patients ask us questions all the time. Some are insightful questions that will help them understand their dental treatment. Others are pretty generic questions that we have heard a million times but are nonetheless important…
how to get new patients in augustCoaches Corner
August 2, 2019

Marketing and Management Ideas for a Great August!

Hello Friends, Coach Betty Hayden here! August and September can sometimes be challenging months for growth in a dental practice because of the back-to-school season distractions. Offices often share with me that their schedules tend…
child eating ice cream in julyCoaches Corner
June 28, 2019

July Ideas From Coach Betty – Coaches Corner

July will kick off your third quarter for the year. Now is your opportunity to really make the rest of this year count. Make it your BEST! Here are some July marketing tips: Leadership Reminder:…
can machines take the jobs of man?Madow Blog
June 27, 2019

Can Dentists Be Replaced By Machines?

Is there finally a list we are glad to be at the bottom of? How about this one? Ever since the great John Henry, man has been challenging the machine for job superiority and losing.…
man being a leader for his staffMadow Blog
June 17, 2019

What Is Your Job As A Leader?

"Your job as a leader is to be right at the end of team meetings, not the beginning." That quote is from the book Art's Principles by Arthur Gensler. Mr. Gensler is the founder of…
plumber fixing a sink in a buildingMadow Blog
June 5, 2019

The Difference Between A Dentist and A Plumber

A few weeks ago we had a plumbing issue at The Madow Center World Headquarters building in Reisterstown, MD. Without going into too much detail, let’s just say we needed some repairs and we needed…
dentist office with chair and dental instrumentsCoaches Corner
May 31, 2019

Marketing and Management Ideas For June

Hi everyone! Coach Betty here with some tips on getting new patients, to make sure you aren't caught up in the "June Gloom!" Graduation Gifts: June is graduation month, so remember to have gift certificates…
speaker on stage and people in the crowd raising their handsMadow Blog
May 23, 2019

A Little Dental Trivia Quiz

To celebrate James Holzhauer's amazing winning streak on Jeopardy, here's a little dental trivia quiz for you! It has some fun tidbits to share with your patients - and some good knowledge for you as…
million dollar billsMadow Blog
May 20, 2019

What’s So Great About A Million Dollar Practice?

In 1997 the great (and overlooked) band The Old 97s asked..."What's so great about the Barrier Reef?" And in 2019 we are asking..."What's so great about a million dollar practice?" For many solo practitioners this seems…
puzzle piece showing trust as the key to treatment plan successMadow Blog
May 17, 2019

The Key To Treatment Plan Acceptance Starts With “T”

The Key To Treatment Plan Acceptance Starts With "T" Is the word “Tell?” Some people say “The more you tell, the more you sell!” But the key to treatment plan acceptance is not telling your…
dental hygienist performing hygiene procedure on patient's gumsMadow Blog
May 16, 2019

Top Five Reasons You Have A Lackluster Perio Dept

If you think your hygiene department could use a little "oomph," you are not alone. After all, the majority of the adult population in North America has some level of periodontal disease. So if most…
calendar showing May 1st, related to marketing ideas for MayCoaches Corner
May 16, 2019

Marketing and Management Tips for May

Welcome back to Coaches Corner! Coach Betty here. Today I'll be talking about some fun and simple marketing ideas to help your practice become more involved and well known in the community - and that…
Say This Not ThatCoaches Corner
May 16, 2019

Say This, Not That!! Tips for Your Dental Practice

  Tips for Your Dental Practice In our thirty-plus years of working with dental practices, and visits to hundreds of offices across North America, we've heard dentists and team members say lots of cringe-worthy things.…
woman putting up her hand as if to say "no"Coaches Corner
May 16, 2019

The Answer Is NO!!

 A short time ago we were at lunch with a coaching client at a Chinese restaurant near their office. (Some of the best ideas are generated during lunch meetings!) They were excited to take us…
Bum Phillips, author of the quote of the day on failureCoaches Corner
March 12, 2019

You Aren’t A Failure Until… | Coaches Corner – Quote Of The Day

“You fail all of the time. But you aren’t a failure until you start blaming someone else.”   Legendary football coach Bum Phillips Failure is inevitable Failure in the dental practice is inevitable, especially if…
planner showing a calendarCoaches Corner
March 5, 2019

March Marketing and Management Tips from Coach Betty!

The month of March is the final month of your first quarter. Make it count – spend some time reviewing your numbers, your plans for how to reach your goals, and ways to continually improve…
woman using a cellphone and a computer representing marketingCoaches Corner
January 29, 2019

February Marketing Tips and Ideas From Coach Betty

Hello friends! February may be the shortest month, but it can still be a great one! Here are some fun and easy ideas to use in your marketing and social media campaigns. February is Children’s…
hands of a girl working at a computer in an officeCoaches Corner
January 7, 2019

Which Position In The Dental Office Is The Most Difficult?

Recently one of us was having dinner with the principal french horn player in a major international symphony orchestra. The conversation was fascinating...until one of the guests asked him a totally lameass question.... "Which instrument…
calendarCoaches Corner
December 28, 2018

Practice Management and Marketing Tips for January

“The first step towards getting somewhere is to decide you’re not going to stay where you are.” —John Pierpont “J.P.” Morgan Happy New Year everyone! Coach Betty here with another edition of Coaches Corner on…
Coaches Corner
December 17, 2018

Only Saying “Yes” — Lessons From The Flintstones

Do you remember that Flintstones episode where Fred had a double who could only say “yes” and Barney had a double who could only say “no?” It got them in all kinds of trouble. Saying…
a person thinking or wondering about something, cartoon drawing of a man with a question mark bubble next to his headCoaches Corner
November 26, 2018

What The Heck Is AAFD? Never Assume People Know Anything

Here's why you should never assume people know anything: Last week we got an email from a dental organization called the AAFD. We didn’t join the AAFD. You didn’t join the AAFD. Why not? They…
snow with falling in a field with an evergreen tree in decemberCoaches Corner
November 20, 2018

Marketing Ideas For December: End The Year With A Bang!

Here are some marketing ideas for December: Take some time now to plan how you will keep a full and productive schedule all month long without any extra stress. It is the last month of…
girl sitting at table and smiling as if trying to look innocentCoaches Corner
October 22, 2018

Do Patients Always Mean What They Say?

Do patients always mean what they say and say what they mean? Of course not! So for your convenience, we are proud to present….. The Madow Center Dental Translator When a patient says….. “My last…
fall leaves representing marketing & practice management tips & ideas for NovemberCoaches Corner
October 15, 2018

Management Tips & Ideas for November From Coach Betty

There is still time to make your final quarter of the year your best one yet. To help make that happen, here are a few dental marketing & practice management tips & ideas for November……
a golfer, symbolizing the idea that you should never quit like Tiger WoodsCoaches Corner
September 24, 2018

Oh Dr. Melvin, You’re Such A Tiger! Why You Should Never Quit

Here is why you should never quit. You don't have to know much about golf (we sure don't!) to know a little bit about Tiger Woods. He is generally considered to be the greatest golfer…
apple pastry, marketing ideas for octoberCoaches Corner
September 18, 2018

Marketing Ideas For A Great October!

Marketing Ideas For October from Lead Coach Betty Hayden Hello! To help you plan for the best October ever, today I’m sharing some marketing tips and ideas with you. When implemented, these ideas will help…
Coaches Corner
September 6, 2018

End Of The Year Insurance Letter – Use It Or Lose It!

Hello all!! Lead Coach Betty Hayden here - welcome back to Coaches Corner!  A question I am frequently asked is "Do you have a good end-of-the-year insurance letter?" After all, we don't want our patients…
dental flossCoaches Corner
August 29, 2018

Do Your Patients Need Another Reason To Floss? This May Be It.

Do your patients need another reason to floss? Thomas Corley, the author of “Rich Habits: The Daily Success Habits of Wealthy People,” spent five years studying what rich people did differently than the poor. (For…
woman wearing headset answering a phone callCoaches Corner
August 20, 2018

We hate to sound like a broken record….but please answer the phone!

Sometimes the best ways to instantly up your practice are the easiest things to do. So......we hate to sound like a broken record, but..... If you listen to our podcast, The Dental Practice Fixers, you…
a to-do list for SeptemberCoaches Corner
August 17, 2018

Cures For A Slow September: Treatment Tips and Management Gems

September can be a slow time for many practices. That's why we have asked our lead coach, Betty Hayden, to come up with some ideas to make your September a great one!! But before we…
playing basketball at sunset, sportsCoaches Corner
August 14, 2018

Why Are Concerts Better Than Sporting Events? How to Always Win

How to Always Win What's better - a concert or a sporting event? Tough question. Here in Baltimore (home of The Madow Center For Dental Practice Success World Headquarters) we are lucky to have a plethora…
bar graph showing statistics increasing with an arrow pointing upCoaches Corner
July 27, 2018

Grow Production: Marketing and Management Ideas for August

Today we are going to hear from Lead Coach Betty Hayden! Betty specializes in working with both doctor and team to grow production, lower overhead, increase collections, foster accountability, and generate referrals. She also knows dentistry…
person standing on the top of a mountain with their arms up to the sky symbolizing successCoaches Corner
July 27, 2018

Sriracha, The Grateful Dead, and your practice! How To Be A Success

How To Be A Success Do you like Sriracha hot sauce? If so, you are like millions (and us!) who have made the green capped bottle with the rooster logo the most popular flavoring to…
a sketch of a person with a megaphone and a notepad and a lightbulb as if he is trying to think of something to sayCoaches Corner
July 11, 2018

Kind Of A Stupid Dental Phrase

Don't Use This Dental Phrase We’ve heard it recommended by many dental “practice management experts” and have witnessed this dental phrase being uttered in offices across the country – but that doesn’t make it right!…
plane flying overhead, seeing something comingCoaches Corner
July 9, 2018

They walked out after fifteen seconds! Listen to your instincts.

Listen To Your Instincts Dear Friend and Subscriber, Sometimes the best lessons and ideas come from the most unlikely places! Many years ago (it was 1994 to be exact) we attended a non-dental marketing seminar…
dog lying on the floor looking upCoaches Corner
June 25, 2018

Dental Practice Lessons From Your Dog!

Even though we give lots of advice to practices with which we work, today we will be turning to a less likely source for some dental practice lessons - your dog! Lessons From Your Dog…
smiling man drinking coffeeCoaches Corner
June 11, 2018

The Important Trait That Most Successful Dentists Share!

What is the ONE trait that most successful dentists share? It's not clinical abilities, but you knew that. And strangely, it may not even be excellent business skills, although you sure need that. So what…
girl working at a computerCoaches Corner
June 1, 2018

June Marketing and Management Tips from Betty!

We often hear that things slow down in June. Here are some marketing and management tips to keep your patients engaged during the summer months. Marketing and Management Tips & Ideas: Theme: “Cruise On In…
Coaches Corner
May 31, 2018

Communication That Feels Like The First Time

Here's a tip on communication: Have you ever seen a great speaker, teacher, or stand-up comedian? One of their important skills is to make it seem like whatever they are saying is somewhat spontaneous and…
black board with A B C written on itCoaches Corner
May 21, 2018

Spelling Check – Coaches Corner

Dear Friend and Subscriber, With e-mail, texting and instant messaging being the preferred form of communication for the young generation (actually for every generation!), a new crop of abbreviations have popped up, and getting things…
hand holding a pocket watch to communicate the idea of running lateCoaches Corner
May 14, 2018

Quick and easy, down and dirty, but very important!

Quick and easy, down and dirty, but very important! Okay - we've said this before, but unfortunately we need to say it again plus it is quick and easy! Why? Last week our Mom had…
office meetingCoaches Corner
May 7, 2018

Coaches Corner – Secrets For A Happy Team At Work!

Dear Friend, No doubt about it - the best practices have the best teams. As much as we like to think that no one is irreplaceable, including us, the fact is that when a great…
Coaches Corner
May 3, 2018

Coaches Corner – You Deserve A Raise Today!

Coaches Corner - You Deserve A Raise Today! You work hard. You do great things for people. You change lives and sometimes even save them. You deal with all kinds of b.s. from insurance companies,…
Coaches Corner
April 20, 2018

Coaches Corner – Dental Tips For A Great May!

Hello Friends, With a little planning and a lot of enthusiasm it is very possible for you to have the best May ever in your practice.  Here are a few ideas to get you started...…
Coaches Corner
April 10, 2018

Dental Team Conflict Resolution Tips and Ideas

This is Madow Center Lead Coach Betty Hayden here today!! Did you know that the month of April is Workplace Conflict Awareness Month? This is a topic that should be discussed at a team meeting. Why?…
Coaches Corner
April 2, 2018

Coaches Corner – My Last Dentist Never Told Me That!

Dear Madow Coaches, Last year I purchased the practice of a retiring dentist, mainly for the "charts." I have been very pleased with the amount of patients who are coming to see me from this…
Coaches Corner
March 26, 2018

Management and Marketing Tips For April

Today's column comes from Betty Hayden, the lead coach at The Madow Center for Dental Practice Success! Management Tips for April Hi everyone! Today let's talk about some easy-to-implement tips tied in to the month…
dental workCoaches Corner
March 19, 2018

A great idea from a reader of Coaches Corner

One of our favorite "idea guys" is Dr. Mitchell Josephs of Palm Beach, FL. Here is a great technique he uses in his practice to actually get people excited about showing up for their appointment…
Coaches Corner
March 12, 2018

March Management Madness – better late than never edition….

Note from Rich and Dave: There has been so much activity in "The Corner" lately that we haven't yet published Betty Hayden's March Management Ideas. Sorry!! But since we are big believers in "better late…
Coaches Corner
March 1, 2018

So Did He Throw A Party For The Hygienist?

  A few weeks ago we published a question from Dr. Mitchell Josephs about throwing a party for his hygienist. Just in case you forgot, here is the question: Dear Madow Brothers, After 21 fantastic years…
Madow Blog
February 26, 2018

Schedule Necessary Treatment Letter

Dear ___________________,   Thank you so much for being a valued patient at Healthy Smiles Dental Center. A short time ago we let you know that the following dental treatment was needed: We are very…
dental practice with dentist standing with folded armsCoaches Corner
February 26, 2018

The Ultimate Patient Dismissal Letter

The Ultimate Patient Dismissal Letter The Madow Center provides you with The Ultimate Patient Dismissal Letter for your dental practice to use. We would be happy to email you "The Ultimate Patient Dismissal Letter", just…
two people having a disagreementCoaches Corner
February 19, 2018

We All Screw Up – How to Settle a Disagreement

Dear Coaches, Please help to settle a little disagreement in our office. A patient came in for a crown insert, but the crown was not here! We messed up by putting the wrong date on…
vector sketch of office with paper airplane flying out and price tag hanging from a cloud, representing marketing conceptsCoaches Corner
February 5, 2018

Some Marketing Ideas For February

Hey everyone - marketing coach Betty Hayden here! With the goal of helping you have an amazing and productive February, I’m sharing some Marketing and Practice Management tips & ideas that you can use during…
a tree growingCoaches CornerMadow Blog
January 30, 2018

Today’s question involves a simple no-cost strategy for practice growth

Here is a question we received related to practice growth: Madow Brothers, My practice seems to be a bit stagnant and I am worried about the trend, but don't want to add a lot to…
wood cut in the shape of a house with stacks of coins behind itMadow Blog
January 22, 2018

HELP! My dental ship is sinking… – How To Fix A Practice

Here is a question we received about how to fix a practice: Dear Madow Brothers Coaches, Things are so bad in my practice I don't even know where to begin. I am producing close to…
girl leaving with a suitcaseCoaches Corner
January 15, 2018

My hygienist is retiring – what should we do?

We received this letter from a doctor whose hygienist was retiring: Dear Madow Brothers, After 21 fantastic years in the practice, my hygienist Susie is retiring. She has treated several generations of patients here and…
two men having a conversation in an officeCoaches Corner
January 8, 2018

What is THE most important skill everyone in the dental practice needs to know?

We received this letter about the most important skill in dental practice: Coaches, My New Year's Resolution is to keep things more simple. Talking to patients, training my team, doing procedures, whatever it is, my…
dentist treating a patientCoaches Corner
December 18, 2017

Coaches Corner Mailbag – Our readers write!!

At "The Corner," we welcome your questions, and we welcome your opinions too! Today's column features some interesting reader comments.   Re: What does “CDA” really stand for?   Madow Bros., I find myself in…
woman having a dental checkupCoaches Corner
December 11, 2017

That would be a very strange way to practice dentistry…

We received this letter from a dentistry office: Hey guys- I have been reading Coaches Corner since the very beginning and love every one of them. I appreciate the straightforward style. My question is - how…
girl with a bad attitude sitting at her desk with laptopCoaches Corner
December 4, 2017

What Does “CDA” Really Stand For? – How to deal with a bad attitude

We received the following letter about a dental assistant with a bad attitude: Dear Coaches, I am at the end of my rope. My dental assistant has been with me for six years and the…
person counting money at a deskCoaches Corner
November 27, 2017

How Can I Lower My Overhead?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question about how to lower my overhead. Hey Coaches! My…
Coaches Corner
November 20, 2017

Question from the Dental Place: Should we take the team to a male strip show?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. We poached today's question from our Facebook forum - "The Dental Place." Since…
Coaches Corner
November 14, 2017

The Letter – How to Raise Fees

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from Dr. Alan Chilton of Memphis, TN Dear Coaches, I…
man selecting happy face from 3 smily faces (happy, sad and neutral)Coaches Corner
November 6, 2017

How to Handle Fake Reviews – Quick Questions

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today we will be sharing some "quickies" from our Coaches Corner mailbox. Q:…
associate issuesCoaches Corner
October 31, 2017

Associate Issues

Associate Issues Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question about Associate Issues: Dear Coaches Corner, We…
a person thinking or wondering about something, cartoon drawing of a man with a question mark bubble next to his headCoaches Corner
October 23, 2017

A Question From A Down Under Dentist

A Question From A Down Under Dentist Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question from a…
yelp logoCoaches Corner
October 16, 2017

Yelp Yikes!! How to handle bad yelp reviews.

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from Alissa Haber in North Platte, Nebraska Q: A former…
carecredit logoCoaches Corner
October 12, 2017

What do we do with patients who don’t qualify for CareCredit?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from the beautiful Midwest! Q: What do we do when…
coffee cup representing giving the people what they wantMadow Blog
October 9, 2017

Give the people what they want! A lesson from a coffee shop

Okay – time for another restaurant story. It’s a quick one that can have some serious implications for your practice! At checkout in a local Baltimore lunch spot: “Would you like anything to drink?” “Yes…
happy woman in scarf and coat standing outside with her hands up looking happyCoaches Corner
October 5, 2017

A Cool Way to Increase Production and Collections for the Holidays!

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. The holidays are quickly approaching and one of the most common questions we…
the word NO written many times in the shape of the word YESMadow Blog
October 2, 2017

A simple lesson. Yes. — How to handle requests.

Here is a story on how not to handle requests: The answer is “NO!” Now what is the question? A short time ago we were at lunch with a coaching client at a Chinese restaurant…
Coaches Corner
September 26, 2017

How to Effectively Answer the Dental Office Telephone

How to Effectively Answer the Dental Office Telephone Here is a question we received on answering the dental office telephone: Hey guys, I have been very frustrated with my front desk team member. She thinks…
frustrated woman at computerMadow Blog
September 26, 2017

His Fly Was Down — How to avoid creating an unhappy patient

Here is a story illustrating our point on how to avoid unhappy patients and bad reviews: Recently our friend Sally got to meet a Nobel Prize nominated physicist. She said that he was incredibly intelligent,…
staff member talking to patient in dental chairMadow Blog
September 18, 2017

A simple thing to remember in your dental practice…

As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative. But then there are others who are almost impossible to please. They can be…
dental patient in chairCoaches Corner
September 14, 2017

How many new patients do we have? The Most Common Mistake

Welcome to our brand new column, Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from a doc in Atlanta. Hey guys,…
Madow Blog
April 3, 2017

Answer the phone — always.

Yes - we are slightly disappointed. In your office? Maybe. But it's okay - it's not too late. You see, a few weeks ago we set out to call a bunch of practices that have…
two people clinking beer bottles together at sunset, related to beer marketingMadow Blog
March 22, 2017

A Marketing Lesson from Beer

Here is a marketing lesson we can learn from beer: Is there trouble brewing at your office in the form of patients not accepting their treatment? This may be the reason. One hundred years ago,…
dental treatmentMadow Blog
March 13, 2017

The proper dental treatment: Say this, not that…

Here are a few things to say and not to say in dental treatment: SAY THIS “We would love to see you as a patient in our practice! Would tomorrow at 3:00 PM or Tuesday…
typewriter with the word Cancel written on the paperMadow Blog
March 6, 2017

The word “cancellation” is officially banned from your office

The Adventures Of Huckleberry Finn by Mark Twain. James and The Giant Peach by Roald Dahl. The Diary of a Young Girl by Anne Frank. To Kill A Mockingbird by Harper Lee. The Color Purple…
girl screamingMadow Blog
February 21, 2017

Winner or Whiner? Take the test.

Winner or Whiner? Take this quick quiz to find out! WHINER Complains about the team – they don’t work well together, they don’t have an “ownership mentality,” they complain and bitch, yadda, yadda, yadda…. WINNER…
Madow Blog
February 13, 2017

TBSE Tips from Laney Kay – Series # 3

Some of our favorite tips come from people who have spoken at TBSE. That's why once each month we have been bringing you "TBSE Tips!" The third in this series comes from Laney Kay. Laney…
Madow Blog
January 23, 2017

Are you a dental shark or a dental guppy?

Are you a dental shark or a dental guppy? Do you rule the dental world or do you get swallowed up by the competition? Everyone seems to love the TV show Shark Tank. And why…
Madow Blog
January 16, 2017

Discussing Treatment Needs With Your Patients

Here is some really cool information for you that will help when discussing treatment needs with your patients! Last week we sent an interesting story about treatment plan acceptance based on a story from Dr.…
mastermindCoaches Corner
January 14, 2017

The Madow Mastermind Experience

Do you mastermind? We do, and it has seriously changed our lives. We will explain in a moment. But first, a common question. Q: What is a mastermind? A: A mastermind is a group consisting…
Madow Blog
January 9, 2017

TBSE Tips from Linda Edgecombe – # 2

2017 is going to be a great one, and we are here with you all the way to make sure it happens! Let's start the year with our next series of TBSE Tips - simple…
team members putting their hands togetherMadow Blog
April 4, 2016

Why You Should Find A Great New Team Member Now – & How To Do It!

The Madow Brothers have spoken with many practices that are finding themselves in the difficult position of searching for a new team member. Whether it is due to practice growth (congratulations!) or natural attrition from…
letters to use for your dental practiceMadow Blog
December 11, 2015

30 Things You Should never Say To A Patient!

We like to share things you should never say to your patient in the dental office. It’s always interesting when we speak at conferences, because no matter where we are in North America, it is…
Madow Blog
March 19, 2013

Statement of Delinquency Forms

“How Something We Purchased Over Twenty Years Ago is Now Bringing in More Money than Ever!” Dear Colleague, OK, laugh if you must. Because this certainly sounds crazy, right? But when you are all done…
thanksMadow Blog
October 17, 2011

Thanks from the Madow Brothers

THANKS! Today is a day that we would like to give you a big "Thanks!" All of us get so busy with our work and our daily lives and sometimes we don't get to tell…
senior smiling and giving two thumbs upMadow Blog
March 3, 2010

Why Senior Patients Are The Best Kind

Today is “Senior Day” here in Maryland. Does that mean that the state is doing something special to recognize it’s older citizens? No – actually “Senior Day” here means that our beloved University of Maryland…

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