The Dental Coaches Corner

Featuring Dr. David Madow & Dr. Richard Madow

Recent Posts

New Dental PatientsPodcast Episodes
January 24, 2020

We Love New Patients – Just Not YOU!

Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse…
Sylvia Carlin
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nurses or doctors, who should earn more?Madow Blog
January 15, 2020

Dentists or Nurses – Who Earns More?

Once again, US News and World Report published their annual list of "100 Best Jobs," and once again dentists fared very well, coming in at number two. Many factors are considered, including earnings, lifestyle, education required,…
The Madow Brothers
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new year's resolutions goalsMadow Blog
December 30, 2019

10 New Year’s Resolutions You Will Actually Enjoy!

It’s that time of year again – everyone is thinking about their New Year’s resolutions. And while exercising more and eating healthier are certainly great things to do, as resolutions they are pretty boring and…
The Madow Brothers
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Dentist achieving his 2020 goalsMadow Blog
December 26, 2019

4 Steps to Lose Twenty Pounds

Our tried and true method to lose twenty pounds will have you amazed.  We just wish making all of our goals was this easy. Go to the international airport which is closest to your home.…
The Madow Brothers
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A dentist asking his patient fun questions to put them at easeMadow Blog
December 9, 2019

Fun Questions to Ask Patients

There's so much more to our patients than where they work, what type of insurance they have, and that gnarly MOD amalgam on tooth # 30. And getting to know them as a real person…
The Madow Brothers
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a pile of unopened mail from the mail bagMadow Blog
December 9, 2019

Magnificent Monday Madow Mailbag

Lots of great entries to the mailbag today. Feel free to send yours! * * * * * * * * * RE: One of the WORST dental secret shopper calls we have ever heard!…
The Madow Brothers
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Madow Blog
December 2, 2019

December Ideas from Coach Betty

December is the last month of your final quarter for 2019.   Regardless of what December usually looks like for your office, take some time now to plan for how you will get and keep…
The Madow Brothers
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stressed out dental patientMadow Blog
December 2, 2019

Don’t Stress Out Your Patients

Here's a very simple yet valuable thought for today. When people are stressed, they act differently - and not in a good way. In the dental office we often see people at their worst. So…
The Madow Brothers
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a cornucopia of fruit and vegetables for ThanksgivingMadow Blog
November 27, 2019

Your official pre-Thanksgiving message from The Madow Brothers

We know that everyone is sending out Thanksgiving emails listing all of the things we have to be thankful for. And we are totally cool with that! After all, we're also extremely thankful for our…
The Madow Brothers
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helpful female dentist that says this, not thatMadow Blog
November 4, 2019

Say this, not that!!

Say this, not that!! SAY THIS “We would love to see you as a patient in our practice! Would tomorrow at 3:00 PM or Tuesday at 11:00 AM be better for you?” NOT THAT “Would…
The Madow Brothers
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female dentistMadow Blog
November 1, 2019

Make Someone’s Day and Grow Your Practice At The Same Time

“The smallest act of kindness is worth more than the grandest intention.” Oscar Wilde Want to know how to get your patients to love your practice, stay forever, and refer others? Make their day. Here…
The Madow Brothers
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dental office chairCoaches Corner
October 25, 2019

“Triple M” – Marketing, Management, and Motivational tips for November

We will be welcoming a new year soon.  How do you want to end this year? What do you want November and December to look like? Are you working in harmony with your mission, vision,…
The Madow Brothers
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a busy doctor that is too bookedMadow Blog
October 24, 2019

Don’t brag about being too booked – it’s hurting your practice!

There used to be a time when people would judge how good their physicians were based on the amount of time it took to get on their schedule. It would go something like this: “My…
The Madow Brothers
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teeth whitening comparedCoaches Corner
October 16, 2019

Coaches Corner – Ten Tips To Increase Whitening Acceptance!

Hello Friends, Coach Betty Hayden here. Many of your patients are thinking about all the pictures that they will be smiling for at their end of the year office parties and family dinners. Help them…
The Madow Brothers
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woman brushing her teethCoaches Corner
October 4, 2019

Coaches Corner – October Tips and Ideas

October is the start of your final quarter for the year. It’s your opportunity to make it your best fourth quarter ever. To help you plan for that, today I’m sharing some tips and ideas…
The Madow Brothers
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insurance renewal remindersCoaches Corner
October 1, 2019

Time For Insurance Renewal Reminders!!

Whether your patients are ready to hear it or not, it is time to remind them to Use it or Lose it! – Get your letters, emails and text messages out to your patients reminding them to use…
The Madow Brothers
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leaves changing colorCoaches Corner
September 3, 2019

September Tips and Ideas from Coach Betty Hayden

Dear Friend, Let's start our September Tips & Ideas with a quote on leadership: “One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.”  Arnold H. Glasow The…
The Madow Brothers
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Dentist answering patient questionsMadow BlogPractice Management Tip
August 26, 2019

How to answer every patient question (or at least it’s a start!)

Patients ask us questions all the time. Some are insightful questions that will help them understand their dental treatment. Others are pretty generic questions that we have heard a million times but are nonetheless important…
The Madow Brothers
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how to get new patients in augustCoaches Corner
August 2, 2019

Coaches Corner – Marketing and Management Ideas for a Great August!

Hello Friends, Coach Betty Hayden here! August and September can sometimes be challenging months for growth in a dental practice because of the back-to-school season distractions. Offices often share with me that their schedules tend…
The Madow Brothers
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Coaches Corner
June 28, 2019

Coaches Corner – July Ideas From Coach Betty

July will kick off your third quarter for the year. Now is your opportunity to really make the rest of this year count. Make it your BEST! Leadership Reminder: It’s easy to recognize mistakes or…
The Madow Brothers
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Madow Blog
June 27, 2019

Dentists are at the bottom of this list…

Is there finally a list we are glad to be at the bottom of? How about this one? Ever since the great John Henry, man has been challenging the machine for job superiority and losing.…
The Madow Brothers
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Madow Blog
June 17, 2019

“Your job as a leader is to be right at the end of team meetings, not the beginning.”

"Your job as a leader is to be right at the end of team meetings, not the beginning." That quote is from the book Art's Principles by Arthur Gensler. Mr. Gensler is the founder of…
The Madow Brothers
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Madow Blog
June 5, 2019

The Difference Between A Dentist and A Plumber

A few weeks ago we had a plumbing issue at The Madow Center World Headquarters in Reisterstown, MD. Without going into too much detail, let’s just say we needed some repairs and we needed them…
The Madow Brothers
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Coaches Corner
May 31, 2019

Marketing and Management Ideas For June

Hi everyone! Coach Betty here with some tips to make sure you aren't caught up in the "June Gloom!" Graduation Gifts: June is graduation month, so remember to have gift certificates ready for purchase. Electric…
The Madow Brothers
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Madow Blog
May 23, 2019

A Little Dental Trivia Quiz

To celebrate James Holzhauer's amazing winning streak on Jeopardy, here's a little dental trivia quiz for you! It has some fun tidbits to share with your patients - and some good knowledge for you as…
The Madow Brothers
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Madow Blog
May 20, 2019

What’s So Great About A Million Dollar Practice Anyway?

In 1997 the great (and overlooked) band The Old 97s asked... "What's so great about the Barrier Reef?" And in 2019 we are asking... "What's so great about a million dollar practice?" For many solo…
The Madow Brothers
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Madow Blog
May 17, 2019

The Key To Treatment Plan Acceptance Starts With “T”

The Key To Treatment Plan Acceptance Starts With "T" Is the word “Tell?” Some people say “The more you tell, the more you sell!” But the key to treatment plan acceptance is not telling your…
The Madow Brothers
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Madow Blog
May 16, 2019

Top Five Reasons You Have A Lackluster Perio Department

If you think your hygiene department could use a little "oomph," you are not alone. After all, the majority of the adult population in North America has some level of periodontal disease. So if most…
The Madow Brothers
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Coaches Corner
May 16, 2019

Marketing and Management Tips for May

Welcome back to Coaches Corner! Coach Betty here. Today I'll be talking about some fun and simple ideas to help your practice become more involved and well known in the community - and that means…
The Madow Brothers
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Coaches Corner
May 16, 2019

Say This, Not That!!

  In our thirty-plus years of working with dental practices, and visits to hundreds of offices across North America, we've heard dentists and team members say lots of cringe-worthy things. Here are a few quick…
The Madow Brothers
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Coaches Corner
May 16, 2019

“The Answer Is NO!! Now What’s The Question?”

A short time ago we were at lunch with a coaching client at a Chinese restaurant near their office. (Some of the best ideas are generated during lunch meetings!) They were excited to take us…
The Madow Brothers
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Coaches Corner
March 12, 2019

Coaches Corner – Quote Of The Day

“You fail all of the time. But you aren’t a failure until you start blaming someone else.”   Legendary football coach Bum Phillips Failure in the dental practice is inevitable, especially if you try new…
The Madow Brothers
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Coaches Corner
March 5, 2019

March Marketing and Management Tips from Coach Betty!

The month of March is the final month of your first quarter. Make it count – spend some time reviewing your numbers, your plans for how to reach your goals, and ways to continually improve…
The Madow Brothers
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Coaches Corner
January 29, 2019

February Tips and Ideas From Coach Betty

Hello friends! February may be the shortest month, but it can still be a great one! Here are some fun and easy ideas to use in your marketing and social media campaigns. February is Children’s…
The Madow Brothers
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Coaches Corner
January 7, 2019

Which Position In The Dental Office Is The Most Difficult?

Recently one of us was having dinner with the principal french horn player in a major international symphony orchestra. The conversation was fascinating...until one of the guests asked him a totally lameass question.... "Which instrument…
The Madow Brothers
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Coaches Corner
December 28, 2018

Practice Management and Marketing Tips for January

“The first step towards getting somewhere is to decide you’re not going to stay where you are.” —John Pierpont “J.P.” Morgan   Happy New Year everyone! Coach Betty here with another edition of Coaches Corner!…
The Madow Brothers
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Coaches Corner
December 17, 2018

Important Lessons From The Flintstones

Do you remember that Flintstones episode where Fred had a double who could only say “yes” and Barney had a double who could only say “no?” It got them in all kinds of trouble. Saying…
The Madow Brothers
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Coaches Corner
November 26, 2018

Why You Won’t Join The AAFD. What The Heck Is The AAFD?

Last week we got an email from a dental organization called the AAFD. We didn’t join the AAFD. You didn’t join the AAFD. Why not? They were offering great pricing with a large discount. They sent…
The Madow Brothers
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Coaches Corner
November 20, 2018

Ideas For December: End The Year With A Bang!

Take some time now to plan how you will keep a full and productive schedule all month long without any extra stress. It is the last month of your final quarter for the year. Why…
The Madow Brothers
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Coaches Corner
October 22, 2018

The Madow Center Patient Translator

Do patients always mean what they say and say what they mean? Of course not! So for your convenience, we are proud to present….. The Madow Center Dental Translator When a patient says….. “My last…
The Madow Brothers
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Coaches Corner
October 15, 2018

November Ideas From Coach Betty

There is still time to make your final quarter of the year your best one yet. To help make that happen, here are a few dental marketing & practice management tips & ideas for the…
The Madow Brothers
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Coaches Corner
September 24, 2018

Oh Dr. Melvin, You’re Such A Tiger!

You don't have to know much about golf (we sure don't!) to know a little bit about Tiger Woods. He is generally considered to be the greatest golfer of all time, and is one of…
The Madow Brothers
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Coaches Corner
September 18, 2018

Marketing Ideas For A Great October!

Marketing Ideas For October from Lead Coach Betty Hayden Hello! To help you plan for the best October ever, today I’m sharing some marketing tips and ideas with you. When implemented, these ideas will help…
The Madow Brothers
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Coaches Corner
September 6, 2018

End Of The Year Insurance Letter – Use It Or Lose It!

Hello all!! Lead Coach Betty Hayden here - welcome back to Coaches Corner!  A question I am frequently asked is "Do you have a good end-of-the-year insurance letter?" After all, we don't want our patients…
The Madow Brothers
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Coaches Corner
August 29, 2018

Do Your Patients Need Another Reason To Floss? This May Be It.

Thomas Corley, the author of “Rich Habits: The Daily Success Habits of Wealthy People,” spent five years studying what rich people did differently than the poor. (For his study he defined “wealthy” as someone with…
The Madow Brothers
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Coaches Corner
August 20, 2018

We hate to sound like a broken record but….

Sometimes the best ways to instantly up your practice are the easiest things to do. So......we hate to sound like a broken record, but..... If you listen to our podcast, The Dental Practice Fixers, you…
The Madow Brothers
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Coaches Corner
August 17, 2018

Cures For A Slow September: Treatment Tips and Management Gems

September can be a slow time for many practices. That's why we have asked our lead coach, Betty Hayden, to come up with some ideas to make your September a great one!! But before we…
The Madow Brothers
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Coaches Corner
August 14, 2018

Why Are Concerts Better Than Sporting Events?

What's better - a concert or a sporting event? Tough question. Here in Baltimore (home of The Madow Center For Dental Practice Success World Headquarters) we are lucky to have a plethora of both. There is…
The Madow Brothers
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Coaches Corner
July 27, 2018

Marketing and Management Ideas for August

Today we are going to hear from Lead Coach Betty Hayden! Betty specializes in working with both doctor and team to grow production, lower overhead, increase collections, foster accountability, and generate referrals. She also knows dentistry…
The Madow Brothers
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Coaches Corner
July 27, 2018

Sriracha Hot Sauce, The Grateful Dead, and your dental practice!!

Do you like Sriracha hot sauce? If so, you are like millions (and us!) who have made the green capped bottle with the rooster logo the most popular flavoring to come along in years. But…
The Madow Brothers
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Coaches Corner
July 11, 2018

Kind Of A Stupid Dental Phrase

We’ve heard it recommended by many dental “practice management experts” and have witnessed it being uttered in offices across the country – but that doesn’t make it right! It’s a phrase said by the scheduling…
The Madow Brothers
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Coaches Corner
July 9, 2018

It was so offensive, people walked out after fifteen seconds!!

Dear Friend and Subscriber, Sometimes the best lessons and ideas come from the most unlikely places! Many years ago (it was 1994 to be exact) we attended a non-dental marketing seminar in Las Vegas called…
The Madow Brothers
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Coaches Corner
June 25, 2018

Coaches Corner – Dental Practice Lessons From Your Dog!

Even though we give lots of advice to practices with which we work, today we will be turning to a less likely source - your dog! Be loyal! Just like dogs, good team members and…
The Madow Brothers
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Coaches Corner
June 11, 2018

The Important Trait That Most Successful Dentists Share!

What is the ONE trait that most successful dentists share? It's not clinical abilities, but you knew that. And strangely, it may not even be excellent business skills, although you sure need that. So what…
The Madow Brothers
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Coaches Corner
June 1, 2018

June Marketing and Management Tips from Betty!

We often hear that things slow down in June. Here are some tips to keep your patients engaged during the summer months. Marketing Tips & Ideas: Theme: “Cruise On In For Better Dental Health.” With…
The Madow Brothers
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Coaches Corner
May 31, 2018

Feels Like The First Time

Have you ever seen a great speaker, teacher, or stand-up comedian? One of their important skills is to make it seem like whatever they are saying is somewhat spontaneous and they are saying it for…
The Madow Brothers
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Coaches Corner
May 21, 2018

Coaches Corner – R U their? Your needed. Too times.

Dear Friend and Subscriber, With e-mail, texting and instant messaging being the preferred form of communication for the young generation (actually for every generation!), a new crop of abbreviations have popped up, and getting things…
The Madow Brothers
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Coaches Corner
May 14, 2018

Coaches Corner – Quick and easy, down and dirty, but very important!

Okay - we've said this before, but unfortunately we need to say it again! Why? Last week our Mom had a doctor's appointment. She is happy with the treatment she has been receiving, but told…
The Madow Brothers
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Coaches Corner
May 7, 2018

Coaches Corner – Secrets For A Happy Team!

Dear Friend, No doubt about it - the best practices have the best teams. As much as we like to think that no one is irreplaceable, including us, the fact is that when a great…
The Madow Brothers
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Coaches Corner
May 3, 2018

Coaches Corner – You Deserve A Raise Today!

You work hard. You do great things for people. You change lives and sometimes even save them. You deal with all kinds of b.s. from insurance companies, cranky patients, and more. You deserve a raise!…
The Madow Brothers
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Coaches Corner
April 20, 2018

Coaches Corner – Tips For A Great May!

Hello Friends, With a little planning and a lot of enthusiasm it is very possible for you to have the best May ever in your practice.  Here are a few ideas to get you started...…
The Madow Brothers
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Coaches Corner
April 10, 2018

Dental Team Conflict Resolution Tips and Ideas

This is Madow Center Lead Coach Betty Hayden here today!! Did you know that the month of April is Workplace Conflict Awareness Month? This is a topic that should be discussed at a team meeting. Why?…
The Madow Brothers
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Coaches Corner
April 2, 2018

Coaches Corner – My Last Dentist Never Told Me That!

Dear Madow Coaches, Last year I purchased the practice of a retiring dentist, mainly for the "charts." I have been very pleased with the amount of patients who are coming to see me from this…
The Madow Brothers
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Coaches Corner
March 26, 2018

Management and Marketing Tips For April

Today's column comes from Betty Hayden, the lead coach at The Madow Center for Dental Practice Success! Hi everyone! Today let's talk about some easy-to-implement tips tied in to the month of April. When I…
The Madow Brothers
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Coaches CornerUncategorized
March 19, 2018

A great idea from a reader of Coaches Corner

One of our favorite "idea guys" is Dr. Mitchell Josephs of Palm Beach, FL. Here is a great technique he uses in his practice to actually get people excited about showing up for their appointment…
The Madow Brothers
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Coaches Corner
March 12, 2018

March Management Madness – better late than never edition….

Note from Rich and Dave: There has been so much activity in "The Corner" lately that we haven't yet published Betty Hayden's March Management Ideas. Sorry!! But since we are big believers in "better late…
The Madow Brothers
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Coaches Corner
March 1, 2018

So Did He Throw A Party For The Hygienist?

  A few weeks ago we published a question from Dr. Mitchell Josephs. Just in case you forgot, here is the question: Dear Madow Brothers, After 21 fantastic years in the practice, my hygienist Susie is retiring. She…
The Madow Brothers
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Coaches Corner
February 19, 2018

We All Screw Up

Dear Coaches, Please help to settle a little disagreement in our office. A patient came in for a crown insert, but the crown was not here! We messed up by putting the wrong date on…
The Madow Brothers
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Coaches Corner
February 5, 2018

Some Marketing Ideas For February

Hey everyone - Betty Hayden here! With the goal of helping you have an amazing and productive February, I’m sharing some Marketing and Practice Management tips & ideas that you can use during the month.…
The Madow Brothers
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Coaches CornerNew Dental PatientsPractice Management Tip
January 30, 2018

Today’s question involves a simple no-cost strategy for practice growth

Madow Brothers, My practice seems to be a bit stagnant and I am worried about the trend, but don't want to add a lot to my overhead either. What did you guys do to grow…
The Madow Brothers
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Dental SchedulingNew Dental Patientsnew patientsPractice Management Tip
January 22, 2018

HELP! My dental ship is sinking…

Dear Madow Brothers Coaches, Things are so bad in my practice I don't even know where to begin. I am producing close to a million dollars a year and collecting around $750K. This is considered…
The Madow Brothers
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Coaches CornerPractice Management Tip
January 15, 2018

My hygienist is retiring – what should we do?

Dear Madow Brothers, After 21 fantastic years in the practice, my hygienist Susie is retiring. She has treated several generations of patients here and everyone loves her. Should I send an email blast out to…
The Madow Brothers
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Coaches Corner
January 8, 2018

What is THE most important skill everyone in the dental practice needs to know?

Coaches, My New Year's Resolution is to keep things more simple. Talking to patients, training my team, doing procedures, whatever it is, my motto for 2018 is "Keep It Simple!" So here is my question.…
The Madow Brothers
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Coaches Corner
December 18, 2017

Coaches Corner Mailbag – Our readers write!!

At "The Corner," we welcome your questions, and we welcome your opinions too! Today's column features some interesting reader comments.   Re: What does “CDA” really stand for?   Madow Bros., I find myself in…
The Madow Brothers
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Coaches Corner
December 11, 2017

That would be a very strange way to practice dentistry…

Hey guys- I have been reading Coaches Corner since the very beginning and love every one of them. I appreciate the straightforward style. My question is - how are you different from all of the other…
The Madow Brothers
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Coaches Corner
December 4, 2017

What Does “CDA” Really Stand For?

Dear Coaches, I am at the end of my rope. My dental assistant has been with me for six years and the patients love her. She is a decent enough dental assistant - she is…
The Madow Brothers
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Coaches Corner
November 27, 2017

How Can I Lower My Overhead?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question. Hey Coaches! My practice is doing pretty well, but…
The Madow Brothers
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Coaches Corner
November 20, 2017

Should we take the team to a male strip show?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. We poached today's question from our Facebook forum - "The Dental Place." Since…
The Madow Brothers
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Coaches Corner
November 14, 2017

The Letter

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from Dr. Alan Chilton of Memphis, TN Dear Coaches, I…
The Madow Brothers
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Coaches Corner
November 6, 2017

Quickies In The Office?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today we will be sharing some "quickies" from our Coaches Corner mailbox. Q:…
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Coaches Corner
October 31, 2017

Associate Issues

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question: Dear Coaches Corner, We just hired a new associate…
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Coaches Corner
October 23, 2017

A Question From A Down Under Dentist

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Here is today's question: Q: What are the three most common things that…
The Madow Brothers
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Coaches Corner
October 16, 2017

Yelp Yikes!!

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from Alissa Haber in North Platte, Nebraska Q: A former…
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Coaches Corner
October 12, 2017

What do we do With THESE Patients?

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from the beautiful Midwest! Q: What do we do when…
The Madow Brothers
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Madow BlogNew Dental Patientsnew patientsPractice Management Tip
October 9, 2017

Coffee

Okay – time for another restaurant story. It’s a quick one that can have some serious implications for your practice! At checkout in a local Baltimore lunch spot: “Would you like anything to drink?” “Yes…
The Madow Brothers
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Coaches Corner
October 5, 2017

A Cool Way to Increase Production and Collections for the Holidays!

Welcome back to Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. The holidays are quickly approaching and one of the most common questions we…
The Madow Brothers
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New Dental Patientsnew patientsPractice Management Tip
October 2, 2017

A simple lesson. Yes.

The answer is “NO!” Now what is the question? A short time ago we were at lunch with a coaching client at a Chinese restaurant near their office. (Some of the best ideas are generated…
The Madow Brothers
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Coaches Corner
September 26, 2017

How to Effectively Answer the Dental Office Telephone

Hey guys, I have been very frustrated with my front desk team member. She thinks she is great on the phone but my appointment book does not share her opinion. Ideas? Dr. Sei Nguyen, Orange…
The Madow Brothers
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Practice Management TipSelf Help / Training
September 26, 2017

His Fly Was Down

Recently our friend Sally got to meet a Nobel Prize nominated physicist. She said that he was incredibly intelligent, articulate, funny, charming, and if that’s not enough, really good looking! But what was the main…
The Madow Brothers
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Practice Management Tip
September 18, 2017

A simple thing to remember…

As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative. But then there are others who are almost impossible to please. They can be…
The Madow Brothers
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Coaches Corner
September 14, 2017

The Most Common Mistake

Welcome to our brand new column, Coaches Corner! We are happy to share our years of experience working with dental offices all across North America. Today’s question comes from a doc in Atlanta. Hey guys,…
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Dental SchedulingNew Dental Patientsnew patientsPractice Management Tip
April 3, 2017

Slightly disappointed

Yes - we are slightly disappointed. In your office? Maybe. But it's okay - it's not too late. You see, a few weeks ago we set out to call a bunch of practices that have…
The Madow Brothers
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Practice Management Tip
March 22, 2017

Beer

Is there trouble brewing at your office in the form of patients not accepting their treatment? This may be the reason. One hundred years ago, Schlitz Beer (remember Schlitz??) became the number one selling beer…
The Madow Brothers
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Dental SchedulingNew Dental Patientsnew patientsPractice Management Tip
March 13, 2017

Say this, not that…

SAY THIS “We would love to see you as a patient in our practice! Would tomorrow at 3:00 PM or Tuesday at 11:00 AM be better for you?” NOT THAT “Would you like to make…
The Madow Brothers
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Practice Management Tip
March 6, 2017

This word is now officially banned from your office

The Adventures Of Huckleberry Finn by Mark Twain. James and The Giant Peach by Roald Dahl. The Diary of a Young Girl by Anne Frank. To Kill A Mockingbird by Harper Lee. The Color Purple…
The Madow Brothers
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Practice Management Tip
February 21, 2017

Winner or Whiner? Take the test.

Winner or Whiner? Take this quick quiz to find out! WHINERComplains about the team – they don’t work well together, they don’t have an “ownership mentality,” they complain and bitch, yadda, yadda, yadda…. WINNER Hires…
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Practice Management Tip
February 13, 2017

TIPS Series # 3

Some of our favorite tips come from people who have spoken at TBSE. That's why once each month we have been bringing you "TBSE Tips!" The third in this series comes from Laney Kay. Laney…
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new patientsPractice Management Tip
January 23, 2017

Are you a dental shark or a dental guppy?

Are you a dental shark or a dental guppy? Do you rule the dental world or do you get swallowed up by the competition? Everyone seems to love the TV show Shark Tank. And why…
The Madow Brothers
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Practice Management Tip
January 16, 2017

You seem like the type of person this blog post is for.

Here is some really cool information for you that will help when discussing treatment needs with your patients! Last week we sent an interesting story about treatment plan acceptance based on a story from Dr.…
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Uncategorized
January 14, 2017

The Madow Mastermind Experience

Do you mastermind? We do, and it has seriously changed our lives. We will explain in a moment. But first, a common question. Q: What is a mastermind? A: A mastermind is a group consisting…
The Madow Brothers
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Practice Management Tip
January 9, 2017

TBSE Tips # 2

2017 is going to be a great one, and we are here with you all the way to make sure it happens! Let's start the year with our next series of "TBSE Tips" - simple…
The Madow Brothers
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Practice Management Tip
December 11, 2015

30 Things You Should never Say To A Patient!

We like to share things you should never say to your patient in the dental office. It’s always interesting when we speak at conferences, because no matter where we are in North America, it is…
The Madow Brothers
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Collection Forms and Envelopes
March 19, 2013

Statement of Delinquency Forms

“How Something We Purchased Over Twenty Years Ago is Now Bringing in More Money than Ever!” Dear Colleague, OK, laugh if you must. Because this certainly sounds crazy, right? But when you are all done…
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New Dental PatientsPractice Management Tip
March 3, 2010

Who Are The Best Patients?

Today is “Senior Day” here in Maryland. Does that mean that the state is doing something special to recognize it’s older citizens? No – actually “Senior Day” here means that our beloved University of Maryland…
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