The Madow Center for Dental Practice Success

The Madow Dental Podcast

Featuring Secret Shopper Calls To Dental Offices

Presented by Richard Madow, DDS


Difficult patients can be frustrating, annoying, manipulative, hostile, and litigious. But fear not – on this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, we’ve got a great step-by-step system to transform the toughest patients into those who become beacons for the practice!

Then on the mystery shopper calls we do something that may have you barking up the wrong tree. You gotta hear them!

Here are some very important and easy ways to help enhance your practice and your life!

1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter

When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!

2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123

3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!)   www.madow.com/calendar

4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call!   www.madow.com/save

5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money!    www.madow.com/gold

6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life.  madow.com/coaches-corner

Mystery Shopper Calls Plus The Number One Enemy of a Great Practice!

What’s the number one enemy of a great practice? In this episode, Dr. Richard Madow explores a possible candidate. Then, the mystery shopper calls are, well, pretty amazing. Tune in to the The Dental Practice ...
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How To REALLY Use Artificial Intelligence In Your Practice!

Dr. Rich Madow gives examples of how to use AI to improve patient communications in a dental practice.
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Things A Patient Should Never See…or Hear!

Things a dental patient should never ever see or hear in a dental practice,
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Why Is That Crown So Expensive?

“Why is that crown so expensive?” can be a tough question for a dentist to answer, especially in a way that gets a caller to appoint, Well, that’s the mystery shopper call we did on ...
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Fill Last Minute Cancellations 90% of the Time!

Would you like to have a simple system so that when someone calls to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental ...
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Dental Practice Websites – What’s Wrong With Most of Them?

Very often the first contact a potential new patient has with your practice is your website, and most dental websites have some obvious (and easy to fix) mistakes! On this episode of The Dental Practice ...
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Proper Patient Selection: The Number One Rule!

Not all patients are a good fit for your dental practice.
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Doctor – Don’t Do This!

Hey Doc – why the heck would you ever want to do this? In this episode of The Dental Practice Fixers Podcast for dentists, Dr. Rich answers one of the most frequently asked questions, and that’s ...
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Special Edition: The Philosophy of Dental Practice Success!

Dr. Rich explains the factors in dental practice success by reliving the history of The Madow Center in this special edition of The Dental Practice Fixers dental podcast for dentists. So many listeners have been asking ...
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Have a question for Rich?

For thirty years, Dr. Richard Madow has been helping dentists reach levels of success they never before imagined. Through his inspirational dental conference speaking, dental practice management coaching, new patient programs, and much more, Dr. Richard Madow is known as a Key Opinion Leader in the profession. As a founder of TBSE (The Best Seminar Ever), one of the most popular dental conferences in history, Dr. Madow is no stranger to motivating docs and team members to great success and happiness. His podcast for dental practice management, “The Madow Dental Podcast,” is turning out to be dentistry’s most exciting and informative practice building show. Thanks for being here dental professionals!