Do You Do What?
In today’s episode of The Dental Practice Fixers, we talk about a huge problem that most practices have when it comes to new patients. It’s probably not what you think! Do You Do What?
Then we have some fun on our secret shopper calls by asking about a procedure that doesn’t actually exist. The thing is, this actually creates a great opportunity to schedule a new patient, but no one got it right! Please listen so you don’t make the same mistakes in your practice!
If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. You might be the office that gets it right!
Highlights from “Do You Do WHAT?”
0:09 – Dr. Rich Madow opens up welcoming everyone to 2021. The first podcast for the new year.
0:50 – Rich was listening to some music and tells us about the one called “Dumb Things” by Paul Kelly and The Messengers. Find out this relates to Dentist Practices today. Have you done dumb things? Check out the latest webinar by Dr. Rich Madow called: Dumb Things That Smart Dentists Do.
2:45 – One smart thing a dentist can do is to sign up for FattMerchant. Don’t keep paying over charges for your credit card processing fees. Switch today to FattMerchant and start taking your first steps to better credit card processing.
4:05 – Dentist are always looking for new patients. BUT…. there are some problems with new patients fixes. The Madow Center Coaches look at the whole picture. Direct Mail approach used to be KING. Why did so many dentists do well with MailPro and other did not. Phone tracking was set up to see what the issue was. The front desk person was getting the phone calls. Some were converting to new patients and others not. Some many variables.
8:01 – Madow offers a dental snapshot that helps you to find out some issues to way the new patients are walking out the back door. Most dental offices find by the dental snapshot that only 30% are retained as new patients. The rest are out the door. Are you interested in having a dental snapshot of your office? Click here!
13:07 – Rich makes his first secret shopper call. Question will be the same: What is a excavation?
15:50 – Rich shares his thoughts on what the front office dental person had to say and how she handled this call. Rich gives some great suggestions on things she could have said to get that new patient in to the dental office.
18:00 – Rich makes the second secret shopper call.
21:26 – This call was right away put on hold and then was so short. Check out what Rich had to say about this caller.
21:57 – Rich makes the third secret shopper call.
24:50 – This caller asked some extra questions for Rich to answer. She really tired to help answer and find the solution but never tried to schedule the appointment. She even pushed Rich to go back to his other dentist.
26:34 – Don’t forget to check out the Dental Practice Fixers Podcast!