Does Your Office Pass The Dishwasher Test?


Does Your Office Pass The Dishwasher Test?

In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!”  This leads to the very important question – does your office pass “The Dishwasher Test?”

Then we go to a great secret shopper call, trying to schedule a patient who is having some discomfort. One thing’s for sure – this office FAILED “The Dishwasher Test!” Listen to find out what happened and how you can avoid this in your office. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you!

Highlights from “Does Your Office Pass The Dishwasher Test?”

0:12 – Dr. Richard Madow starts The Dental Practice Fixers Podcast with episode 91.  Rich asks his audience what does his dishwasher have to do with your dental office?

1:01 – Rich mentioned that you can watch the Dental Practice Fixers Podcast on YouTube and you can see that it is raining in Baltimore Maryland.

1:30 – Don’t overpay for credit card fees.  Switch to Stax by FattMerchant.  Low monthly fee, save money.  Check out madow.com/save – First month is $5 – such a deal.

2:22 – Dr. Madow tells the audience about his dishwasher and how it relates to your dental office.  They call to get service and they don’t open until 10 am.

5:30 – Ask for a referral from a friend.  Who do they say to go to and why?

6:00 – Here is a great question to ask.  Check it out!

6:40 – Find out our this relates to your dental practice office and a service department for fixing a dishwasher.

8:00 – Get your patients in the same day so you don’t lose them.

9:40 – Rich loves to learn customer service techniques from other businesses.

10:06 – One secret shopper call this week.  Rich calls a dental office to see if they can get his wife in as soon as possible to their dental practice as a new patient.

13:43 – This front office person talked about all the issues that the tooth could be but did she offer a time slot to get his wife in?  Rich shares some great tips to make customer service better.  This was a disaster.

16:22 – Check out madow.com for some other great blogs, suggestions, podcasts, and resources.

Related Posts

Dental Practice Fixers

Why Our Patients Love To Be Led!

In dentistry, it’s super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else.

Dentistry, Football, Etc....
Coaches Corner

Dentistry, Football, Etc…

Dentistry, Football, Etc… A great dental practice (and life) lesson was shown on December 19th to fans of The Baltimore Ravens. (Yes – I’m a

webinar - shut the back door

Reactivation: “Shut The Back Door!”

https://vimeo.com/665418672 Some studies have shown that the cost of obtaining a new patient is TWELVE TIMES higher than reactivating ones who have already been into

perio exam
Coaches Corner

Don’t Do THIS During Your Perio Exam!

Don’t Do THIS During Your Perio Exam! (It’s a huge mistake that most dentists and hygienists make) There is a huge mistake that most dentists

This Is NOT A Dental IQ Test!
Dental Practice Fixers

This Is NOT A Dental IQ Test!

One of the craziest things that dentists say is “my patients have a low dental IQ!” On today’s episode of The Madow Dental Podcast, we will find