Does Your Office Pass The Dishwasher Test?
In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!” This leads to the very important question – does your office pass “The Dishwasher Test?”
Then we go to a great secret shopper call, trying to schedule a patient who is having some discomfort. One thing’s for sure – this office FAILED “The Dishwasher Test!” Listen to find out what happened and how you can avoid this in your office. If you have a question for “The Fixers,” please email us at firstname.lastname@example.org. We’d love to hear from you!
Highlights from “Does Your Office Pass The Dishwasher Test?”
0:12 – Dr. Richard Madow starts The Dental Practice Fixers Podcast with episode 91. Rich asks his audience what does his dishwasher have to do with your dental office?
1:01 – Rich mentioned that you can watch the Dental Practice Fixers Podcast on YouTube and you can see that it is raining in Baltimore Maryland.
1:30 – Don’t overpay for credit card fees. Switch to Stax by FattMerchant. Low monthly fee, save money. Check out madow.com/save – First month is $5 – such a deal.
2:22 – Dr. Madow tells the audience about his dishwasher and how it relates to your dental office. They call to get service and they don’t open until 10 am.
5:30 – Ask for a referral from a friend. Who do they say to go to and why?
6:00 – Here is a great question to ask. Check it out!
6:40 – Find out our this relates to your dental practice office and a service department for fixing a dishwasher.
8:00 – Get your patients in the same day so you don’t lose them.
9:40 – Rich loves to learn customer service techniques from other businesses.
10:06 – One secret shopper call this week. Rich calls a dental office to see if they can get his wife in as soon as possible to their dental practice as a new patient.
13:43 – This front office person talked about all the issues that the tooth could be but did she offer a time slot to get his wife in? Rich shares some great tips to make customer service better. This was a disaster.
16:22 – Check out madow.com for some other great blogs, suggestions, podcasts, and resources.