Don’t Stress Out Your Patients

By December 2, 2019March 6th, 2020Madow Blog
stressed out dental patient

Here’s a very simple yet valuable thought for today. When people are stressed, they act differently – and not in a good way. In the dental office we often see people at their worst. So don’t stress out your patients. Give them a break. Be as kind as you possibly can, and for the real grouches, be even kinder!

Also remember that using dental terminology when talking to patients about needed treatment stresses them out even more!! Patients who are stressed out don’t come back, they don’t refer others, they don’t say “yes” to treatment recommendations, and they are more likely to cancel or no-show.

Starting with today and from now on, let’s treat every single patient with as much kindness as we possibly can. And don’t stress them out!!


Meet the Madow Brothers

Dr. Dave & Dr. Rich Madow

Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

davidmadow.com/

Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.

richardmadowspeaker.com

The Madow Brothers

Author The Madow Brothers

Event Coordinator at The Madow Group. Hope has broad experience in project planning and execution. Focus on problem solving and increasing efficiency in both large and small business environments. Direct experience with sales and marketing, team management and employee training.

More posts by The Madow Brothers