Then, we do some secret shopper calls posing as a new patient who has some questions about x-rays. Do you think they offered an appointment? Do you think they did ANYTHING right? Listen to find out!
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Highlights from “Dr. Anonymous…”
0:10 – Dr. Richard Madow welcomes everyone to this unique Dental Practice Fixers Podcast. A special question called Dr. Anonymous will be joining.
0:33 – If you haven’t switched to FattMerchant to handle your credit card transactions, then you should call now. Get a $25 gift card from Amazon for reaching out and completing the initial evaluation. Check out madow.com/gift
2:24 – Dr. Madow introduces Dr. Anonymous (in the witness protection program).
3:24 – Rich asks the listener question that Dr. Anonymous sent in to give a little background on the situation.
4:58 – Dr. Anonymous explains the situation in more detail and some things that he has noticed from running his dental practice.
7:09 – Dr. Madow asks the question to Dr. Anonymous about some issues that might arise from being too friendly with the staff.
7:21 – The dentist explains some things that their staff during lunch break. It is hard to be a boss and make sure that you stay in this position at all times and not become a best friend to employees.
10:01 – Rich shares his experiences from running his own dental practice and how the struggle of being a boss is hard.
14:00 – Dr. Madow nows answer the issue with the wife of a dentist and issues that may be presented from lunch with staff. Check it out from each dentist’s perspective.
26:12 – Dr. Madow does some secret shopper calls for the listeners.