“Is Your Front Desk Team REALLY Trained to Get More New Patients, Handle Difficult Questions, Collect More Money, Fill Cancellations and No-Shows, and Provide Top-Notch Customer Service?”

No – we didn’t think so.
But that’s okay, because everything is about to change!

Now Available in Ten Full Modules…

Finally – whether your front desk team consists of veterans, newbies, or a combination of both – you can have top-notch success-focused front desk training sent right to your door!

The front desk is the gateway to new patients, production, referrals, and everything else. Make sure yours is running on all cylinders!

Why? When the front desk staff is well trained, the office takes a huge turn for the better. And then –

  • New patient numbers go up!
  • Collections improve!
  • Referrals skyrocket!
  • Team morale gets an uplift!
  • Docs are happier!
  • Income increases!

And everyone – docs, team and patients – loves the practice more!

As dentists, practice owners, educators, and coaches, we are frequently asked:

“What is ONE THING I can do right now to significantly improve my practice?”

The answer is an easy one, and it’s not buying an expensive new piece of equipment, learning a high-end procedure, or dropping an insurance plan. And it’s certainly not adding evening hours or redecorating!

The answer is to make significant improvements where all the action is – the front desk!

The fact is, the front desk is the portal to everything that goes on in your practice. It’s ground zero, command central, the heart and soul, the epicenter……it’s where everything begins that translates to happy patients, a productive office, and more money in your pocket!

But sadly – too often front desk team members lack the training to really do the job well ….and the entire office suffers. Not that this person doesn’t WANT to do a good job, it’s just that no one ever showed them how to in a step-by-step manner. And then they train the next employee and the cycle continues.

It’s finally time to discover a simple, economical and easy way to get your front desk team running like a well-oiled machine.

Introducing The Madow Brothers

That’s right, for the first time ever, we have distilled many years worth of front desk knowledge into ten easy-to-use modules that are guaranteed* to build your practice like never before!

(*We are so confident that this material will significantly increase your practice income that it is backed by our “100X Guarantee!!” Keep reading to find out exactly what that is and why no one else in dentistry does this!!)

And best of all, you can have it delivered right to your door!

It’s about time you had the front desk team you deserve. And best of all, your staff will now love going to work every single day knowing they are well-trained, top-notch and helping the practice to produce!

You can now have all of the modules – ten of them containing our most powerful, tested, front desk practice building secrets – delivered right to your door!!

Here is the full list, module by module, of what is included in the Dental Office Works “Total Front Desk Training Program” by The Madow Brothers!

MODULES #1 and #2: Profitable Dental Scheduling!

The most important skill, bar none, for a front desk team member to posses is the ability to get a potential new patient off the phone and into the appointment book. It’s also a skill that is lacking in just about every dental practice we have ever visited. That’s why we put these two modules first! Here are just a few of the things you will learn:

  • Why most dental practices schedule fewer than 10% of potential new patient calls, and how to turn that number around forever!
  • A simple question that MUST be asked at the end of every phone call. Hint: it’s NOT “Would you like to make an appointment?!”
  • How much a new patient is truly worth. This is eye-opening!
  • “How much do you charge for a cleaning?” Finally learn how to turn dreaded questions like these around in your favor!
  • An easy to follow six-step flow chart for handling even the most difficult callers!
  • How to impress every patient in the first two seconds of every phone call!
  • A simple skill to double, triple or even quadruple the amount of new patients from a single phone call!
  • Much much more!

The information contained in these two modules alone is worth more than the price of the entire package. But of course there’s much more!

MODULE #3: Reduce Cancellations and No-Shows Now!

We have NEVER done an in-office consult where the question didn’t come up – “How can we reduce our no-shows and cancellations?” In this module you will finally learn how that can become a reality. With the average dental appointment generating over $450.00, how many filled cancellations will it take to pay for this program? You do the math!!

  • You can actually reduce cancellations by 90% using this simple three-step process!
  • Why putting a patient on hold can actually stop them from canceling. CAUTION: This must be done correctly or it will backfire!
  • The one simple phrase that needs to be put on your appointment card to stop no-shows and last minute cancellations!
  • This appointment is the number one no-show in just about every practice – not any more!!
  • Why patients really cancel or no-show, and what you can do about it!
  • You work hard to fill that schedule – now you’ll learn many more ways to keep it full!!!

MODULE #4: Understanding Dental Insurance, Coding and Claims

Like it or not, dental insurance is here to stay. And it is one of the most frustrating things front desk team members deal with on a day-to-day basis. This module unravels the secrets of dental insurance so that even a brand new team member can jump right into the fray with powerful knowledge and strategies!

Unlike most of the confusing gobbledy-gook out there, this information is extremely user friendly and valuable for veterans and newbies alike.

Isn’t it time that your front desk team masters the insurance game once and for all? Now you finally can!

MODULE #5: Answer the Most Difficult Questions Patients Ask

We hate it when patients ask those pesky questions (see below!). Why? Mainly because we don’t have great answers! But that’s about to change. Wouldn’t it be great if you could answer difficult questions in a way that not only makes the patient happy but causes them to run to the appointment book? You can when you know…

  • Don’t just answer the most difficult questions – do it in a way that moves the patient towards treatment!
  • Do you take my insurance? (You don’t.) Get the patient to come in anyway!
  • Why are you fees so high? Here’s the answer to make them beg you to treat them!
  • Why didn’t my last dentist tell me this? Never get caught in this trap again!
  • Can you just accept my insurance as payment in full? Say this and out comes the checkbook!
  • Can’t you just fill it? Can’t you just bill me? Can’t I just get a regular cleaning? All of the answers you need are finally here – and they get patients to say YES!!

MODULE #6: Collect 100% - 100% Of The Time!

One of the most frustrating things in the dental practice is when patients won’t pay for their treatment. Collections are costly, increase your overhead, decrease your profits and just plain drive everyone nuts!! It’s time you learned how to collect it ALL! In this module you will learn things like:

  • How dangerous is it to miss collecting just a few percent? These figures will open your eyes and get you more serious about collecting!
  • Why collecting begins and ends at the front desk – and how to keep it there!
  • The number one rule of collections – break it at your own risk!
  • The three forms of payment every office must offer!
  • What to do when a patient gets turned down by Care Credit. This works every time!
  • The biggest mistake team members make (without even knowing it) when it comes to collections. Here’s the remedy!
  • Many more tips and secrets to collecting what you produce!

MODULE #7: How To Handle The Difficult Patient!

Properly handling a patient who is argumentative, belligerent, or upset is one of the most difficult yet necessary skills front desk team members need. The good news is, with the proper training, you can transform a difficult patient into one of your best! In this module you will learn things like:

  • How to spot a difficult patient before they get out of hand!
  • An easy way to disarm the patient even if they are 100% wrong!
  • The number one scenario that can turn anyone into a difficult patient. Here’s how to avoid it!
  • Follow this flow chart and watch even the toughest patients melt right before your eyes!
  • One thing you should never do under any circumstances! It’s a “no-win,” and everyone does it!!
  • What to do if a patient exclaims, “Give me my money back or I’ll sue!”
  • Many more tips for taming the toughest patients!

MODULE #8: Hit a Home Run With HR – Human Resources!

While the front desk person in your practice may not be in charge of human resources, it is essential that they know about the HR policies in a busy dental practice. Not knowing so could result in disaster! After all, a well trained front desk person should know:

  • The number one HR issue in every dental practice. Not knowing this could cost literally millions of dollars!
  • What are the rules for termination? Does an employee really have to be present?
  • Is discrimination always illegal? (Hint – it’s not, and here’s when!)
  • What is in the employee handbook? Do we really need one?
  • The pitfalls of having a spouse working in the office. It may be more than you may think!
  • How can the front desk person help reduce worker’s comp insurance?
  • Much, much more!

MODULE #9: Say This – Not THAT!

When you work at the front desk, every single word you say can make the difference between success and failure.

So you better get things right every single time! In this module we explore words and phrases that are said in every dental practice but shouldn’t be – and what to say instead!

This is the kind of front-desk training you simply won’t see anywhere else! If you are serious about providing top-notch customer service – the kind that increases production and generates referrals – you need to know how to “say this – not that!”

MODULE #10: The Top 20 Telephone Tips and Techniques!

The most important instrument in your office is the telephone – and that’s why we saved this one for last! Proper phone technique is essential to a successful productive office, and many times doing the little things right makes a huge difference! Every front desk person needs to master these techniques, or the office is in big trouble! In this module you will learn things like:

  • The number one telephone mistake that practically every practice makes. It lowers production big time. Good news – it’s easy to remedy when you know how!
  • What to do if you are on the phone with a patient and have to grab another line. They will love you for it!
  • How to handle someone who insists on speaking to the doctor!
  • Three words you should never say – and what to stay instead!
  • The tip from a high-end restaurant maître d’ that you can easily use in your practice. Why not give five star service every time?
  • Many more fantastic telephone tips!

Wow – that’s a lot of stuff! Ten complete modules!! It’s impossible to believe that anyone who puts even a few of these things into action wouldn’t be part of one of the best front-desk teams in the country!

Once the front desk staff is well trained, the office takes a huge turn for the better.

 And then –

  • New patient numbers go up!
  • Collections improve!
  • Referrals skyrocket!
  • Team morale gets an uplift!
  • Docs are happier!
  • Income increases!

And everyone – docs, team and patients – loves the practice more!

This is the first time in the history of dentistry that a front desk training program like this has been available!

Okay – so here’s the question. How much will it cost to get all of this practice building, life-changing information sent right to your door?

First, please consider this. How much would it really cost you to hire a “practice management consultant” (probably not even a dentist) to come to your office to teach this kind of stuff?

It would be at least ten thousand dollars plus travel and follow-up. Heck, we (The Madow Brothers) used to charge twelve to twenty thousand dollars to visit a practice for just one day!

But now you can have a HUGE box of the best front-desk training in dentistry sent right to your door without skipping a beat!

That’s right, for a limited time you can experience the brand new Dental Office Works “Total Front Desk Training” in the comfort of your home or office!

What’s that? You want more?

Okay – order now and we will include

The Complete Handbook of Dental Terminology for Front Desk Teams!

It’s a complete listing of all the terms a front desk team member needs to know, both clinical and administrative, written in an easy-to-learn fashion. Learn these and never be stumped again!

…and best of all you also get:

Yes – there is a reason we can offer a guarantee like this – because we know this stuff works!
So if you are thinking – “Yeah, this sounds great, but how much is it all going to cost me?” we have some good news for you!
The entire package, all ten modules AND the amazing bonus item we described, (a $7500.00 value!) can be yours for just $697.00!
But as an "END-OF-THE-YEAR"….

Order today. Until the “END-OF-THE-YEAR”, deduct $400 from the price, making your total price only $297.

or just call us at

If this was a great deal before, we just made it into the biggest no-brainer the year!!!
If ordering online, please click below.

Remember – a new patient is worth thousands of dollars to your practice, and with the Dental Office Works Total Front Desk Training Program you will be getting tons of them and more!

Now it’s up to you. Are you ready to make this the year that your practice finally explodes with growth? Are you ready to have a front-desk team that totally “gets it” and treats the practice as if it is their own? Do you want your income to increase to the level you deserve?

The ball is in your court!

Order Nowor just call us at 1-800-258-0060


Order by today and deduct $400 from the price, making your total price only $297. If this was a great deal before, we just made it into the biggest no-brainer of the year!!!

Order Now

There has never been a front desk training program like this in the history of dentistry! Now is the time to have your practice live up to its true potential.

You have ONE FULL YEAR to find out if this information will give your practice the most amazing front desk team ever. If not, just send it back for a full 100% refund. You even get the amazing 100X guarantee! No one else in dentistry can make a guarantee like this. Why do you think that is?

For over twenty-five years The Madow Brothers have been “The Voice of Dentistry!” Now is the time to find out why! Call 1-800-258-0060 and see what so many of your colleagues already know when it comes to practice growth, happiness, and earning more money in dentistry!

Let's talk success!

If you are serious about earning more money, reducing your stress, uniting your team – and learning how Madow Coaching can help you reach the practice of your dreams and live the life you have always wanted and deserve, the free Masterclass is for you!!