One of our favorite “idea guys” is Dr. Mitchell Josephs of Palm Beach, FL. Here is a great technique he uses in his practice to actually get people excited about showing up for their appointment when lab work is involved. Take it away “Dr. Joe!”
I always like how Amazon and Ebay send me alerts on the shipping progress of my orders. I get excited when that 1969 Alfa Romeo taillight I ordered has been shipped and was in Arkansas yesterday, and then “out for delivery today.”
See the email below I now send to every patient awaiting lab work to come in:
You lab work is in progress! (see below)
Thank you for your continued trust in our office. See you on the 15th to deliver your night guard.
DIGITAL ORDER NOTIFICATION
Account Number: 10-45375
Order Received: 3/19/18
Your digital order is in production and will be shipped on 3/24/18
Patient name: Frank Reynolds
It’s amazing – when I send this email patients actually get excited about their lab work and their appointment! I hope your readers enjoy this tip. Dr. Mitchell Josephs
Palm Beach, FL
Thanks Dr. Joe! Keep ’em coming!!
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