Patients ask us questions all the time.
Some are insightful questions that will help them understand their dental treatment.
Others are pretty generic questions that we have heard a million times but are nonetheless important to the patient. (Remember – what is trivial to you is new to them, and it’s their mouth!)
And some questions are just downright idiotic.
But no matter what, whenever a question is asked, and whatever the answer, a great first response is “That’s a great question!”
Why? That’s a great question.
Not only does it make the patient think that they indeed ask a great question, it makes whatever comes next (your answer) sound more important and intelligent.
Now obviously you don’t want to overdo it. If someone has a bunch of questions you will sound like a robot if you keep repeating that phrase. But when used properly, it is a great tool for excellent communications.
And please don’t forget the most important thing of all – give a great answer – one that is free of dental lingo that could be understood by a sixth grader!