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How to answer every patient question (or at least it’s a start!)

By August 26, 2019March 11th, 2020Madow Blog, Practice Management Tip
Dentist answering patient questions

Patients ask us questions all the time.

Some are insightful questions that will help them understand their dental treatment.

Others are pretty generic questions that we have heard a million times but are nonetheless important to the patient. (Remember – what is trivial to you is new to them, and it’s their mouth!)

And some questions are just downright idiotic.

But no matter what, whenever a question is asked, and whatever the answer, a great first response is “That’s a great question!”

Why? That’s a great question.

Not only does it make the patient think that they indeed ask a great question, it makes whatever comes next (your answer) sound more important and intelligent.

Now obviously you don’t want to overdo it. If someone has a bunch of questions you will sound like a robot if you keep repeating that phrase. But when used properly, it is a great tool for excellent communications.

And please don’t forget the most important thing of all – give a great answer – one that is free of dental lingo that could be understood by a sixth grader!

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Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

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