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What is THE most important skill everyone in the dental practice needs to know?

By January 8, 2018July 14th, 2020Coaches Corner
two men having a conversation in an office

We received this letter about the most important skill in dental practice:


My New Year’s Resolution is to keep things more simple. Talking to patients, training my team, doing procedures, whatever it is, my motto for 2018 is “Keep It Simple!” So here is my question.

What is the ONE most important skill in the dental practice for both the dentist and team?

Dr. John “Simple Simon” Murry
Toronto, Ontario, Canada

The most important skill

John –

That’s a great question and a nice way to start the year. It’s a tough one too because there are so many skills necessary to running a successful practice.

But there is ONE skill that will absolutely make everything you do better. It will improve your treatment plan acceptance, your collections, your new patient counts, your clinical outcomes, your team relations, and just about everything in your practice and your life. This goes for docs and team members. And it can all be summed up in one word. The skill is this.


Really listen. Do it before you speak. Before you treatment plan. Before you interrupt. And do it with both ears and a clear mind.

Think about it this way. How can you ever know what is really best for a patient if you don’t listen? How can team members settle their differences fairly if they don’t listen? How can a dental practice function if people don’t listen? You can’t. They can’t. It can’t. So listen!

One of the things about our coaching that separates us from the rest is that we don’t have pre-written modules, or phases, or policies. We can’t. Why? We listen!!

So want to do one simple thing that will make 2018 amazing? Listen!

Coach Rich
Coach Dave


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Dr. Dave & Dr. Rich Madow

Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.

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