What is the ONE trait that most successful dentists share? It’s not clinical abilities, but you knew that. And strangely, it may not even be excellent business skills, although you sure need that. So what is it?
Let’s face it – if you are likable, people want to be around you. They want to listen to you. They trust you. And they want to tell their friends all about you. Fact is, being likable (and of course honest and ethical) can cover up a lot of ills. But as we all know, some people are just naturally more likable than others. However, even if you are not a natural, there certainly are some traits you can cultivate that likable people seem to have. Here are the top ten!!
1. They focus on people more than anything else.
When you are talking to a patient or team member, focus on them and truly listen. Don’t think about how you feel or what you are going to say. Listen with both ears!
2. They are authentic.
Why try to be someone else? Be the best version of yourself!
3. They enthusiastically love life.
When things go wrong they take it in stride and move on.
4. They are not big on small talk.
During conversations they make true emotional connections.
5. They treat everyone with respect.
Everyone!! They are just as nice to the janitor as they are to the biggest patient. (We always say you can tell how nice someone truly is by how they treat the waiter….)
6. They have integrity.
They don’t talk the talk, they walk the walk. And they don’t gossip or demean others.
7. They don’t constantly try to one-up others.
Ever know someone who always steers the conversation to their accomplishments, or always has a comeback to every story that tops it? Yeah – so do we. And we don’t like it!!
8. They smile.
Nothing is more important in dentistry!
9. They make an effort to look their best, but they don’t overdo it.
No one likes to hang out with a schlub. But the same goes for those who obsess over their appearance. Likable people get the balance right.
10. They respect the opinions of others.
You certainly can never agree with everything you hear. But likable people recognize the line between fact and opinion, while realizing everybody sees things differently.
To wrap it up, and to quote author Travis Bradbery, who is responsible for these concepts….
“They think about other people more than they think about themselves, and they make other people feel liked, respected, understood, and seen. Just remember: the more you focus on others, the more irresistible you’ll be.”
Now go be an excellent clinician, a great business person…..and be likable!
Dr. David Madow and Dr. Richard Madow are actual dentists who have been helping dental offices become more successful for over 28 years. They are down to earth, real people who personally connect with their clients and are proud to call them friends. If you have a question for this column, please write to them at firstname.lastname@example.org. We are now offering a complimentary 30-minute coaching session! Please CLICK HERE to schedule yours. Doctors only please.
To sign up for our mailing list CLICK HERE