We really want to be accommodating to our patients to make them happy – especially the “good” ones who get their treatment done and refer others. But did this patient cross the line? Find out when The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) tackle a crazy situation and give some great tips along the way. Then on the call of the week – a prospective new patient calls with a few very reasonable questions. But what should have been a very simple answer really went off the rails. You need to hear this one and learn from it! Also, if you have a question that you would like answered on our podcast, please send it in to firstname.lastname@example.org. We will do our best to get yours answered!