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Ransomware – It Can Happen To YOU!

By November 6, 2020December 11th, 2020Dental Practice Fixers, Podcast Episodes

Ransomware – It Can Happen To YOU!

In this week’s episode we discuss a very scary topic – ransomware. Cyberattacks are happening in dental practices all across the country, and we’ll give some tips so it doesn’t happen to you. And then on the secret shopper calls we ask a question that shows how it is essential for our great front deskers to think quickly AND not forget the real purpose of every call. We show, we teach, and we’ll all get some laughs! Don’t do this in your practice!!

If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at You might be the office that gets it right!

Highlights from “Ransomware – It Can Happen to YOU!”

0:05 – What would you do if your office was attached by ransomware?  Dr. Richard Madow asks this question and welcomes everyone to the podcast this week.

1:05 – Rich wants everyone to know that The Dental Practice Fixers Podcast is available on the madow center website to watch it from YouTube.  Give us a 5-star and subscribe.

1:45 – At the Madow Center we use FattMerchant for all credit card processing because it saves money.  Check it out at

2:34 – Rich talks about a good friend that he went to elementary school, junior high, high school, college and dental school in Baltimore, Maryland that had been burned by ransomware.  Find out what happened.

3:43 – Rich talks about another example of another practice from another office that was hit by ransomware until a payment was received.  Completely dark.  Totally shut down for two weeks. Find out how they recovered.

9:13 – Rich talks about a rule that should be used at every dental practice.  Check it out.

10:13 – Rich tells listeners “Don’t click on emails talking about sending money.  Just don’t do it.”

11:58 – The Madow Center’s friend Dr. Lavine is the top dog for cybersecurity and HIPAA compliant.  They will provide a FREE evaluation and check out your office.  Check it out at

14:00 – Rich asks the secret shoppers a question that should be easy to answer.  Can you please tell me what a root canal is?  How will they answer?

15:42 – Rich makes the first secret shopper call.

17:02 – Rich said this caller was super nice BUT did she answer this correctly?  Find out what she did.

18:26 – This was an opportunity to get a new patient but it didn’t seem like that is what they caller had in mind.

18:47 – Rich makes the second secret shopper call.

21:00 – Very friendly caller and spoke with words that a regular person would understand.  Did she explain a root canal?  Did she ask for an appointment? Find out what Rich noticed on this call.  Remember any question is a new patient opportunity for a dental practice.

23:27 – Rich makes the last secret shopper call from a previous seminar.  This is Rich’s favorite secret shopper call.

26:16 – Rich says don’t get clinical.  Make it short and sweet and get that appointment.  This caller says some funny things that will get you laughing.  Check it out.

27:00 – Dr. Richard Madow thanks his listeners and signs off.

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