Risque Social Media and Gaggers!


Risque Social Media and Gaggers!

In this episode, featuring special guest co-host Dr. Mitchell Josephs, The Dental Practice Fixers tackle a difficult question – “Is it okay for team members to post R-rated things on their personal social media sites?” Plus, do you have gaggers calling your dental office? We make three secret shopper calls with the same premise – “I need a few crowns, but I’m a bit of a gagger. Can you do anything to make me more comfortable?” Should be an easy one, right? Find out what happened. Hint – it’s not good! And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at podcast@madow.com. You might be the office that gets it right!

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Meet the Madow Brothers

Dr. Dave & Dr. Rich Madow

Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.


Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.


Highlights from “Risque Social Media and Gaggers!”

0:25 – Rich opens up with what you will hear on today’s Dental Practice Fixers Podcast

0:45 – Rich introduces special guest: Dr. Mitchell Josephs

0:52 – Dr. Josephs is ready to fix some practices right now.

1:25 – Dr. Josephs tells us a little about his car collection.

3:04 –  Rich talks about a way to keep your dental practice contact free by using a hands free credit card terminal. Check out madow.com/save

4:05 – Dr. Josephs tells Rich how things are going in Florida with COVID-19.

6:04 – Dr. Josephs gives his prediction about the next few months with incoming patients.

6:31 – Dr. Rich tells us what a “snow bird” is for those that might not know.

7:00 – Dr. Rich opens up a question from a listener. A professional dental hygienist is showing risque social media posts after work and it is being shared with others.

9:15 – Dr. Josephs gives his advice on the situation.

10:58 Dr. Rich is not in Human Resources but he will find out what could be done to help this dental office.

11:15 – Dr. Rich agrees with Dr. Josephs – A dental practice is a brand.

11:33 – But the question is where do you draw the line?

11:47 – Dr. Josephs tells a personal experience in his dental practice.

13:58 – Dr. Rich had asked Dr. Josephs for his suggestion for callers.  Dr. Josephs suggestion is about gaggers.

14:59 – Rich makes the first call.

16:01 – Rich talks about the call and what just happened.

17:05 – Dr. Josephs did a research paper on gaggers.  It lists five things that you should not do for gag reflex.

18:30 – Dr. Josephs gives a great tip when a gagger comes in.  It is a simple way to keep them from gagging.

19:00 – Dr. Josephs suggestion would be to show them all the options with a free complementary dental visit.

20:32 – Rich plays the second call.

21:21 – Rich asks MJ about the caller.

21:30 – First word out of her mouth: “NOT”

22:32 – Rich and MJ give this caller a grade.

22:45 – Rich makes the third call.

24:10 – Dr. Josephs gives his take on the caller.

25:30 – Dr. Rich Madow gives his advice with what went wrong.

26:00 – Here what grade Dr. Josephs and Dr. Madow give this caller.

27:30 – Dr. Josephs give an important tip when it comes to hiring a front desk person.

28:00 – Thank you for joining our dental practice fixers podcast on Risque Social Media and Gaggers.

The Madow Brothers

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