Risque Social Media and Gaggers!
In this episode, featuring special guest co-host Dr. Mitchell Josephs, The Dental Practice Fixers tackle a difficult question – “Is it okay for team members to post R-rated things on their personal social media sites?” Plus, do you have gaggers calling your dental office? We make three secret shopper calls with the same premise – “I need a few crowns, but I’m a bit of a gagger. Can you do anything to make me more comfortable?” Should be an easy one, right? Find out what happened. Hint – it’s not good! And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at email@example.com. You might be the office that gets it right!
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Meet the Madow Brothers
Dr. David Madow
Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.
Dr. Richard Madow
International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.
Highlights from “Risque Social Media and Gaggers!”
0:25 – Rich opens up with what you will hear on today’s Dental Practice Fixers Podcast
0:45 – Rich introduces special guest: Dr. Mitchell Josephs
0:52 – Dr. Josephs is ready to fix some practices right now.
1:25 – Dr. Josephs tells us a little about his car collection.
3:04 – Rich talks about a way to keep your dental practice contact free by using a hands free credit card terminal. Check out madow.com/save
4:05 – Dr. Josephs tells Rich how things are going in Florida with COVID-19.
6:04 – Dr. Josephs gives his prediction about the next few months with incoming patients.
6:31 – Dr. Rich tells us what a “snow bird” is for those that might not know.
7:00 – Dr. Rich opens up a question from a listener. A professional dental hygienist is showing risque social media posts after work and it is being shared with others.
9:15 – Dr. Josephs gives his advice on the situation.
10:58 Dr. Rich is not in Human Resources but he will find out what could be done to help this dental office.
11:15 – Dr. Rich agrees with Dr. Josephs – A dental practice is a brand.
11:33 – But the question is where do you draw the line?
11:47 – Dr. Josephs tells a personal experience in his dental practice.
13:58 – Dr. Rich had asked Dr. Josephs for his suggestion for callers. Dr. Josephs suggestion is about gaggers.
14:59 – Rich makes the first call.
16:01 – Rich talks about the call and what just happened.
17:05 – Dr. Josephs did a research paper on gaggers. It lists five things that you should not do for gag reflex.
18:30 – Dr. Josephs gives a great tip when a gagger comes in. It is a simple way to keep them from gagging.
19:00 – Dr. Josephs suggestion would be to show them all the options with a free complementary dental visit.
20:32 – Rich plays the second call.
21:21 – Rich asks MJ about the caller.
21:30 – First word out of her mouth: “NOT”
22:32 – Rich and MJ give this caller a grade.
22:45 – Rich makes the third call.
24:10 – Dr. Josephs gives his take on the caller.
25:30 – Dr. Rich Madow gives his advice with what went wrong.
26:00 – Here what grade Dr. Josephs and Dr. Madow give this caller.
27:30 – Dr. Josephs give an important tip when it comes to hiring a front desk person.
28:00 – Thank you for joining our dental practice fixers podcast on Risque Social Media and Gaggers.