Skip to main content

Schedule More New Patients With ALASKA!

schedule more new patients

Schedule More New Patients With ALASKA!

In today’s episode we field a great listener question about the best way to get a new patient off the phone and into the appointment book. The answer? Take them to ALASKA! (It’s an acronym for a system that will help you schedule more new patients!  Then, we do some secret shopper calls posing as a new patient who want to pay in cash. Should be a no-brainer, right? Do you think they offered an appointment? Listen to find out!

If you have a question for “The Fixers,” please email us at We’d love to hear from you!

Highlights from “Schedule More New Patients With ALASKA!”

0:08 – Dr. Richard Madow welcomes everyone to the Dental Practice Fixers Podcast.  Every episode we feature secret shopper calls and listener questions.

1:40 – Getting new patients is great but lowering your credit card processing is great!  Switch to FattMerchant gives you a low monthly fee.  Just for checking it out, they will give you a $25 gift card from Amazon.  Check it out here!

3:17 – Rich shares the listener question for this week’s episode on “Schedule More New Patients with ALASKA!”  If you have a listener question please email us at

4:20 – Dr. Madow loves acronyms and tells listeners what ALASKA acronym stands for when answering the phone.

5:35 – Rich answers the question on how many times should the phone ring before answering the phone.  Check out what Dr. Madow has to say about this.

9:20 – Rich talks about answering questions.  Do you struggle with answering questions and giving figures when the new patient asks you questions.  Check out his advice on this.

11:19 – Find out why most of the secret shoppers’ callers never get to the last A from ALASKA.

13:41 – What your office to get it right?  Check out this free resource

14:32 – Rich shared some new upcoming things The Madow Center has to look forward to in the coming months.  You will want to hear this!

15:02 – Dr. Richard Madow makes the secret shopper calls.  Listen to what these callers do.

The Madow Brothers

Author The Madow Brothers

More posts by The Madow Brothers