As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative.
But then there are others who are almost impossible to please. They can be combative, grumpy, or downright nasty. And that is why we always need to remember something.
One thing to remember in your dental office
Many of our patients would rather be anywhere other than the dental office – but that doesn’t mean they are bad people. And quite frequently we are seeing people at their worst.
So you can walk around all day calling people names, and asking things like “Why can’t every patient be like Mrs. Jones?”
But the thing is – the worst patients need the most loving – and when you give it to them you can transform their lives AND your practice.
Meet the Madow Brothers
Dr. David Madow
Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.
Dr. Richard Madow
International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.