As dental people, we see all kinds of folks in our practices. And many (possibly most?) are extremely kind and appreciative.
But then there are others who are almost impossible to please. They can be combative, grumpy, or downright nasty. And that is why we always need to remember something.
Many of our patients would rather be anywhere other than the dental office – but that doesn’t mean they are bad people. And quite frequently we are seeing people at their worst.
So you can walk around all day calling people names, and asking things like “Why can’t every patient be like Mrs. Jones?”
But the thing is – the worst patients need the most loving – and when you give it to them you can transform their lives AND your practice.