Something Most Dentists Have NEVER Done!
There is something that most dentists have NEVER done – but if they would, they could learn a ton about their dental practice! This week’s special guest will shed some light on what this is, as well as reveal some very interesting things about being a “COVID-era dentist.”
Then, for our weekly secret shopper calls, we ask a really simple question – “How much is a crown?” Of the three practices we called, how many offered to make an appointment? Listen to find out, and to hear what The Dental Practice Fixers have to say!
If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. You might be the office that gets it right!
Highlights from “Something Most Dentists Have NEVER Done!”
0:13 – Hear what Dr. Richard Madow says most dentists have never done.
0:50 – If you are a regular listener you already know this that FattMerchant is the way to go for all your dental practice credit card processing. Check out madow.com/save.
1:56 – Rich introduces a recent dental grad, Dr. Ben Share
2:10 – Dr. Ben talks about graduation from COVID-19 time period. How things will look in the future for new dental students.
6:03 – Rich asks Ben what strange things that he went through.
6:20 – Ben mentions some key ideas for dentist looking into hiring dental grads from 2020.
11:31 – Ben talks about some of his classmates and how they are doing.
17:58 – Rich asks Ben what lessons he has learned from all this.
18:17 – Ben talks about some things he has learned and continues to learn.
23:01 – Rich talks about some of the key points that Ben talked about and some interesting things to keep in mind for smaller dental practices.
23:44 – Rich and Ben both agree that “It’s Hard!” The front desk is a hard spot.
24:10 – Ben talks about some things about the front desk position. Ben talks about how to be on your “A” game for that new patient.
26:10 – Rich asks Ben about his thoughts if a front desk person is a male.
26:15 – Ben tells Rich about what callers say about him answering the phone as a front desk person.
26:44 – Rich asks Ben how to deal with cancellations.
27:14 – Ben shares his method of a cancellation call. He has much success with this method.
29:43 – Rich talks about what doesn’t work and why.
30:03 – Rich does the first secret shopper call.
30:43 – Rich goes directly into the second secret shopper call.
31:06 – Rich and Ben discuss the calls. They both gives their suggestions. Both callers gave a fee. Did you ask why they are asking about the fee? Did they try to schedule the new patient? Listen and see.
34:47 – Rich does the third secret shopper call.
35:10 – Rich and Ben discuss this caller. What did they see from all three callers?
34:40 – Ben talks about what he has noticed from these secret shopper callers.
37:01 – Rich thanks Ben for being on the podcast and sharing his thoughts and ideas.