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Something Most Dentists Have NEVER Done!

By August 28, 2020December 11th, 2020Dental Practice Fixers, Podcast Episodes
most dentists have never

Something Most Dentists Have NEVER Done!

There is something that most dentists have NEVER done – but if they would, they could learn a ton about their dental practice! This week’s special guest will shed some light on what this is, as well as reveal some very interesting things about being a “COVID-era dentist.”

Then, for our weekly secret shopper calls, we ask a really simple question – “How much is a crown?” Of the three practices we called, how many offered to make an appointment? Listen to find out, and to hear what The Dental Practice Fixers have to say!

If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at You might be the office that gets it right!

Let’s chat about our QUICKSTART

Dental Practice Coaching Program!

Highlights from “Something Most Dentists Have NEVER Done!”

0:13 – Hear what Dr. Richard Madow says most dentists have never done.

0:50 – If you are a regular listener you already know this that FattMerchant is the way to go for all your dental practice credit card processing.  Check out

1:56 – Rich introduces a recent dental grad, Dr. Ben Share

2:10 – Dr. Ben talks about graduation from COVID-19 time period.  How things will look in the future for new dental students.

6:03 – Rich asks Ben what strange things that he went through.

6:20 – Ben mentions some key ideas for dentist looking into hiring dental grads from 2020.

11:31 – Ben talks about some of his classmates and how they are doing.

17:58 – Rich asks Ben what lessons he has learned from all this.

18:17 – Ben talks about some things he has learned and continues to learn.

23:01 – Rich talks about some of the key points that Ben talked about and some interesting things to keep in mind for smaller dental practices.

23:44 – Rich and Ben both agree that “It’s Hard!”  The front desk is a hard spot.

24:10 – Ben talks about some things about the front desk position.  Ben talks about how to be on your “A” game for that new patient.

26:10 – Rich asks Ben about his thoughts if a front desk person is a male.

26:15 – Ben tells Rich about what callers say about him answering the phone as a front desk person.

26:44 – Rich asks Ben how to deal with cancellations.

27:14 – Ben shares his method of a cancellation call. He has much success with this method.

29:43 – Rich talks about what doesn’t work and why.

30:03 – Rich does the first secret shopper call.

30:43 – Rich goes directly into the second secret shopper call.

31:06 – Rich and Ben discuss the calls.  They both gives their suggestions.  Both callers gave a fee.  Did you ask why they are asking about the fee?  Did they try to schedule the new patient?  Listen and see.

34:47 – Rich does the third secret shopper call.

35:10 – Rich and Ben discuss this caller.  What did they see from all three callers?

34:40 – Ben talks about what he has noticed from these secret shopper callers.

37:01 – Rich thanks Ben for being on the podcast and sharing his thoughts and ideas.

If you enjoyed this podcast, check out our previous podcast, Could A Well-Meaning Team Member Be Sabotaging Your Practice?

The Madow Brothers

Author The Madow Brothers

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