Is it EVER okay to put a potential new patient on hold? Only if you want them to go somewhere else. But this secret shopper call actually got worse when the person representing the office wasn’t sure if the office did cosmetic dentistry! And as they say – things go from bad to worse when a simple question about flossing is asked! How do you think YOUR practice would handle these pretty simple secret shopper calls?
Hear what The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) have to say about what is going on in just about every office across the US. It’s really scary!! And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. We will do our best to accommodate!