Have you ever wondered the easiest way to lose new patients? On this week’s edition of The Dental Practice Fixers podcast we make three Secret Shopper Calls and they all make the same mistake –…
The Madow BrothersSeptember 25, 2020
What happens when a new patient calls your practice? When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask…
The Madow BrothersFebruary 7, 2020
Is it EVER okay to put a potential new patient on hold? Only if you want them to go somewhere else. The short answer is No, but more on that here.
The Madow BrothersJanuary 17, 2020
A potential new patient call seems to be going well, and then strangely and for no reason at all the person at the dental practice seemingly does everything she can to scare the patient away…
The Madow BrothersJanuary 10, 2020