Closer to Home! In this episode, The Dental Practice Fixers make three secret shopper calls with the same premise - “My dentist is close to my workplace, but because I’ve been working from home, I…
The Madow BrothersJuly 3, 2020
Who's In Charge? One thing people tend to forget when they are on the phone with a potential patient is – Who's In Charge Here?? It’s up to the team member to gently and kindly…
The Madow BrothersMarch 13, 2020
A potential new patient call seems to be going well, and then strangely and for no reason at all the person at the dental practice seemingly does everything she can to scare the patient away…
The Madow BrothersJanuary 10, 2020