The holidays are getting close! Here is a great phone tip that we actually teach all year long, but is especially helpful in the next couple of weeks when you’re planning on taking some time away from the office.
Instead of using your answering machine, voicemail or answering service when your office is closed, try this and you will make it much more convenient for new patients as well as patients of record to get in touch with you and get on the schedule.
When you close the office, forward the office phone to ring to a dedicated cell phone. Give the cell phone to a trusted team member who is enthusiastic about building the practice. When the phone rings during the off hours, no matter where she is, ask her to answer the phone exactly as if she were sitting in the office. Remember our article from last week? In our office, we answer the phone
“Thank you for calling The Madow Group, this is ____________ speaking, I CAN HELP YOU.”
When the caller asks a question, your team member will do her best to simply answer the question. It is helpful if she has remote access to the appointment book. This should be easily accomplished in a paperless office. If at all possible, make the caller an appointment if this is appropriate. And if for some reason, the answer must wait until office hours, it is very easy for your team member to say “I’m sorry Mrs. Jones, I am not at the office right now so it is difficult for me to answer your question. But I will be back at my desk on Monday, so how about if I call you Monday at 9:00AM? OK, and your phone number is ______________ ? Great I will speak with you then!”
Simple, huh? You would not believe how many offices report back to us how this technique has helped build their practices since calls NEVER go unanswered. Try it… you’ll love it. And feel free to work out a fair arrangement with the team member who takes the phone home. Many offices do it differently, but one example would be to pay her a flat amount for any new patient she is able to schedule. Or pay per call taken. Just figure out what is fair for your office. It needs to be a win-win-win!
And speaking of the phone, here is one more important point. No matter how high tech we are, the telephone is still the main artery into your dental practice. It is crucial that every single person on your team possess good phone skills to get patients from the phone into the appointment book. There are all kinds of expensive systems and institutes out there that claim to teach this. Our “Profitable Scheduling” system is the best because of its very quick learning curve and its affordability. And right now if you order Profitable Scheduling through the end of the year we are giving you a very special price. Regularly it is $597 (a great deal) but order now and we’ll give it away for $397.
Please take advantage of this now because as soon as the clock strikes midnight, it’s going back up to regular price. Order now so that you do not forget. CLICK HERE FOR MORE INFORMATION! Your team will love you for it. And so will your accountant! You can write it off for this year!!!
Again, go to https://www.madow.com/profitable-dental-scheduling.html for more information or to order Profitable Scheduling! Call us with any questions. Our lines are always open!