Do You Have ANY of These Thoughts?

If you are constantly thinking, this can be a wonderful thing. But it can be a dangerous thing as well. Do you have ANY of the following thoughts? Because if you do, they could be destroying you as well as your practice. Please be totally honest!

1. I don’t need to learn any new procedures right now, I am doing just fine.

2. I don’t need to put any effort into making my team better.

3. Our communication skills are good enough.

4, The office website seems to be alright. Let’s not update it.

5. There is nothing I can learn from the financial statement my accountant sends to me.

6. There are no good courses out there right now so I’ll sit on the sidelines until something comes along.

7. Just riding my time out until I can retire from this practice.

8. Social Media??? What a waste of time that would be!

9. My lab has been stressing me out but I am sure they’ll get better.

10. I am not making money from some of the insurance plans I participate with but I am afraid to drop them.

11. I wonder why my accounts receivable are so high right now.

12. As soon as this recession is over, things will be much better.

WARNING: Doctor, if you have even ONE of these thoughts, it is time for you to sit down and do some type of a re-evaluation. We are here for you 24/7 if you have any questions!


The upcoming Thanksgiving holiday means so many things – sweet potato pie, the chance to say “pass the stuffing” with a straight face, playing football on the lawn like The Kennedys, crashing on the couch in an L-tryptophan haze, being with friends and family – and if you are a dentist, complaining about all of the revenue being lost due to a three day work week.

Well now you can take that well deserved break knowing that even though your production may be down due to the holiday you are also taking steps to lower your overhead immediately AND in the upcoming years as well!!

Two of the biggest overhead items in the dental office are wasted chair time (i.e. spending chair time on non-productive procedures) and lab costs. So what would happen if your crowns popped right in with very few adjustments or remakes necessary AND your lab bill was lowered at the same time? Obviously there would be a big chunk taken out of your overhead. But let’s face it – sometimes we reach a certain comfort level with our lab and are willing to put up with them because it is easier than switching. It takes a lot to get a dentist to switch a lab – maybe getting sent the wrong denture (“Wow – I’ve been adjusting this thing forever and it still isn’t close!”), not getting cases back on time, having little insects included in the lab box, and the like.

Over the last three years we have researched hundreds of labs, interviewed the owners and even performed site visits, all in order to answer the question – “Can you guys recommend a great lab?” And wow did we find a winner! As a matter of fact we were so impressed with Maverick Dental Lab that we actually teamed up with them! Why? Because we wanted to offer a fantastic high quality lab with unmatchable customer service owned by ethical caring people – and give you incredibly low prices!

The fact is, sometimes we tolerate mediocrity in a lab because it is just easier than switching, or maybe we don’t really know where else to go. That’s why we are going to make you an offer that is impossible to refuse! Try Maverick Lab this week and cut your overhead even more by getting THREE FREE CROWNS! This is an unbelievable opportunity to make your practice better and cut your overhead at the same time!

Think about it – how much better would your life be with better fitting crowns AND a lower overhead? Why wait? Check out our offer of three free crowns before you do your next impression! Just click here or call 1-866-318-6624. Now you can enjoy your Thanksgiving more with fewer remakes, lower lab bills, and three free crowns!!

By the way, to lower your overhead even more, be sure to ask Maverick about fantastic prices on top quality burs! Why pay retail if you don’t have to? Call 1-866-318-6624 now!!

The Easiest Way To Lose New Dental Patients!

According to a recent study, over 30% of telephone calls to dental offices never actually get answered. Of course we didn’t believe this – so what did we do? Called a bunch of dental offices!

Believe it or not, our anecdotal research showed that it was indeed true. Amazingly, most offices did not have phone coverage during their day off (typically Wednesday, Friday, or both) and just about every single one had an answering machine on during the absolute best time for new patient calls – lunch! Even more amazing – it was not uncommon to get a message such as “We are busy treating patients right now and cannot answer the phone…..” YIKES! Why not just scream to a potential new patient – “We are too busy for you!”

Think about it – if you are closed one day per week with no phone coverage and put the answering machine on during lunch, you are automatically losing 30% of your calls. Many of those are potential new patients who will never call back!

Now think of how much it would cost you in staffing to have the phones answered during these times. With a new patient being worth anywhere from $3600 to $10,000 (depending on whose statistics you like) – can you really afford NOT to have the phones answered?? Having constant telephone coverage is a guaranteed way to increase new patient numbers AND existing patient satisfaction.

For more tips on scheduling LOTS more new patients, click here to find out about our great new program, Profitable Scheduling, or call us at 1-888-88-MADOW.

A Great Way to Collect Your Money Before the Year is Over!

If your dental practice is like many others, chances are you have quite a bit of outstanding money owed to you. It’s a simple fact, many patients are finding it very difficult to pay the dentist on time when they have so many other bills to pay. Although these are some of the toughest financial times we have seen, you are still running a business, which means you have your own expenses that must be paid in order to keep the business going.

To complicate things a little more, now that we are getting into the holiday season, you do not want to see your patients spending the money that they owe you on holiday gifts. That would definitely be a very dangerous situation!

Most accountants and practice management experts would tell you that as a debt ages, it becomes virtually worthless. If that is the case, wouldn’t it make sense to collect 90% of all of the money that is owed to you right now, as opposed to taking a chance at never seeing it again and having to write it off?

Here is an idea for you. Compose a letter to your patients that have overdue money on the books letting them know you would like to extend them a courtesy due to the tough economic times that we are all experiencing. Go on to tell them that they may deduct 10% from their entire bill if they pay everything in full before November 30.

Let’s face it, your patients do not want to owe you money. And if given an incentive such as this, many of them will want to settle up (before they hit the malls!). This could mean a lot of money coming into your practice this month!

One lesson we would like you to take with you for the future is that starting now, you should no longer act as a bank! Please let the professionals, such as CareCredit take care of your patient financing. Do not do it yourself or you may get into a situation that is very tough to get out of! No more in office “payment plans!”

One more thing… if you have any patients that have become nearly impossible to collect from, you may want to consider a form that has been working particularly well in this economy. Click HERE for more info on this.

Is Your Dental Practice Drying Up?

Did you know that over 1800 drugs, both prescription and over the counter, can cause dry mouth in your patients, including 8 of the 10 most frequently used medications? The list seems to be endless, but includes:

Antacids such as Prilosec and Prevacid
Antianxiety medications such as Xanax and Valium
Antidepressants such as Zoloft and Celexa
Antihistamines such as Claritin, Allegra and Zyrtec
Anti-hypertensives such as Norvasc
Anti-inflammatory agents such as Motrin and Naprosyn (Alleve)
Cholesterol reducing drugs such as Lipitor
Hormone replacement therapy (Premarin)

And the list goes on. Even diarrhea medication such as Immodium AD can cause dry mouth! (Guess it dries out everything!!) It seems that practically every prescription or OTC med has dry mouth as a side effect.

So, as part of your health history, be sure to ask about prescription AND non-prescription drugs. Many patients believe it is not necessary to inform you about over-the-counter medication they may be taking, but that simply isn’t true.

If your patients are taking any of these medications (or any of the over 1800 that list dry mouth as a side effect) it may be a good idea to make in-office fluoride a part of their hygiene visit. Besides protecting your patients’ dental health and saving you some headaches (root caries are a bitch to restore!!), you will also add to your production!

Recently we did an interview with Anastasia Turchetta, RDH, where she gave twenty productive and educational facts for your dental practice such as this one. Many of them had to do with tips for dealing with our aging population along with other things that will help your practice AND bottom line! It was a fantastic eye-opening session, and part of our monthly Madow Brothers Audio Series. Recent interviewees have included Dr. Roger Levin, Dr. Marty Goldstein, Dr. Ross Nash, Dr. Howard Farran, and many more! To check it out and get two CD interviews absolutely free, click here! It’s the best way to get fantastic continuing education without leaving home!