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Coaches Corner – Secrets For A Happy Team!

Dear Friend,

No doubt about it – the best practices have the best teams.

As much as we like to think that no one is irreplaceable, including us, the fact is that when a great team member leaves for greener pastures, browner pastures, or Louis Pasteurs, it is a blow to the office, sometimes unnerving to the patients, and just an all around pain in the butt to get a new person hired and up to speed. Of course, there are other team members whose resignation can only be responded to with a humongous sigh of relief! The point is – we want our great team members to work hard, love their jobs, contribute to the success of the practice, and stay! But do we really know how to make that happen?

Recently, the Gallup people finished off two huge multi-year studies to find out what employees really want from their workplaces, and what the best business owners do to retain them. They came up with twelve statements that are directly related to job satisfaction and longevity. 

1) “I know what is expected of me at work.”

According to Marcus Buckingham (of the Gallup Organization, not the great band form Chicago that scored in the 60s with “Kind Of A Drag” and many more), primary analyst for the study, 

“Telling employees every step to take in order to do their jobs basically says ‘check your mind at the door.’ “

He suggests a better route is to tell team members what is expected of them, and what the ultimate goals are, and then allowing them their own route to solving a problem.

Now granted, sometimes this can be dangerous. But usually, it gives people much more satisfaction and follow-through when they are responsible for solutions.

For example, let’s say that you are having trouble with collections. What works better? Telling your front desk sergeant exactly what to do, or asking them to come up with some strategies to use to alleviate this problem? Many times they will have more insight into the problem anyway. Now of course, that doesn’t mean you can’t dictate the course of action. But even that will work better with employee input. And take them seriously. 

2) “I have the materials and equipment I need to do my work right.”

Now this doesn’t mean you need to go to the Chicago Mid-Winter meeting and drop two hundred grand on the exhibit floor. But it also means that if you are working with equipment that was state of the art when Donovan was cranking out the hits, you are holding your staff (and yourself) way back. Plus, everything needs to be kept in the best repair and condition. Asking a team member to accommodate their technique due to faulty equipment is not only unfair, it is asking for trouble!!

Training is important too. It doesn’t help very much if you have the most modern equipment if no one knows how to use it!!

3) “At work, I have the opportunity to do what I do best every day!”

Stifling people is not a way to make them productive. A truly great leader will recognize the talents of others, and utilize them to their greatest potential. This may involve encouraging others to get out of their “comfort zone” (yikes – didn’t we promise to never use that phrase??) and discovering just how good they can be.

4) “In the past seven days, I have received recognition or praise for doing good work.”

There is absolutely nothing better and nicer than complimenting a staff member on a job well done, especially in front of a patient. This can even be for the simplest of things. And there is nothing wrong with repetitiveness!!

“Karen, that temporary looks fantastic!”

“Kim, you really handled that phone call well!”

“Kathy, Mrs. Weezer’s gums look excellent – great job!”

“Kris – why does everyone in this office have a name that starts with a K?”

We’ve been teaching this for years, and are glad that the Gallups agree!!

5) “My boss seems to care about me as a person!”

Now this doesn’t mean that you have to get involved in every soap opera that your assistant has, but it is important to care and get involved with the well being of everyone in your office. The growth and success of your staff is of utmost importance to happiness and a healthy office. It doesn’t hurt to provide a caring ear or even a shoulder to cry on from time to time. 

6) “There is someone at work who encourages my development.”

Buckingham stated that the typical management of the past tended to point out a person’s weaknesses instead of strengths. Well that just doesn’t cut it these days! It is better to point somebody in a path that matches their own skills. 

We once had a front desk assistant who did a great job, and was extremely well liked by everyone. But it seemed her forte was not answering the phone, scheduling appointments, and other things of that nature, but actually “touching” people with her warmth. It was actually very difficult for her to say “no” to a patient when they wanted a particular appointment time, whether that time was available or not!

So, after some great training, she was “shifted” to dental assistant, a position where her warmth and natural skill of making every patient relaxed and comfortable was utilized to the max. 

Everyone needs to be encouraged to use their natural skills to the best of their potential. And best of all, if you encourage learning and growing, people amazingly seem to develop more “natural” skills!! 

7) “At work, my opinions seem to count.”

This one is very self-explanatory, but rarely practiced. We are so close to the fire sometimes that we can’t feel the heat. Other’s opinions should always be welcomed. And remember, some ideas may not be feasible, but you should always encourage opinions and be VERY thankful that your team cares!!

8) “The mission / purpose of my company makes me feel my job is important”

Mr. Buckingham states, “When people feel they are an integral part of a larger whole, they are more likely to stay committed to that organization.” In dentistry, this is almost too easy. We do great things for people every day. Make sure that your entire staff shares in these successes. Take them to the top continuing education programs where they can meet other like-minded offices. And get everyone involved in charitable cases or philanthropic work of some kind. What we do is extremely important. All too often that fact gets lost in the mundaneality of work and the stresses of running a business. Don’t let it!! By the way, “mundaneality” is a made-up word. Did you like it?

9) “My fellow team members are committed to doing quality work.”

Obvious. No underminers or slackers are welcome!!

10) “I have a best friend at work.”

Like it or not, close friendships in the office are quite important. It keeps people happy and self-assured to have a good friend at work, and helps staff members deal with change. This is, of course, different than cliques, sororities with blackballing privileges, and scary queen bees.

11) “In the last six months, someone has talked to me about my progress.”

Many successful dentists do regular one-on-one meetings with their staff. According to Gallup, it sounds like a good idea!!

12) “This last year, I have had opportunities at work to learn and grow!”

This is a great one, because it benefits both employee and employer. How can your practice grow without staff growth? How can your staff be happy doing the exact same things they were doing two years ago? It just doesn’t work that way. Stagnation leads to boredom, which leads to poor performance or walking. Get your team involved. Take their suggestions seriously. Explore opportunities in continuing education (HINT: TBSE is the best way to do this!) And be one big happy dental family!!

 
Coach Rich
Coach Dave

 

Dr. David Madow and Dr. Richard Madow are actual dentists who have been helping dental offices become more successful for over 28 years. They are down to earth, real people who personally connect with their clients and are proud to call them friends. If you have a question for this column, please write to them at coaches@madow.com. We are now offering a complimentary 30-minute coaching session! Please CLICK HERE to schedule yours. Doctors only please.

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Dental Team Conflict Resolution Tips and Ideas

This is Madow Center Lead Coach Betty Hayden here today!!

Did you know that the month of April is Workplace Conflict Awareness Month?

This is a topic that should be discussed at a team meeting. Why? Conflict happens! Make a plan and an agreement as to how all office conflict will be addressed and resolved.

Steps to deal with office conflict:

  1. Calm down and talk with the other person. (Don’t go to anyone else to discuss the conflict.)
  2. Attack the problem, not the person. Focus on behaviors and events.
  3. Listen carefully – listen to understand and not to be understood.
  4. Brainstorm solutions with a focus on the future. What it will take to move forward?
  5. Celebrate your success!

To manage conflict, Excellent Communication is Essential.

Communication  –

  • Job descriptions and expectations must be clearly defined. This is a great time to ask every team member to write a list of their job description and responsibilities. Have them indicate next to each task how often it is done (daily, weekly, monthly, yearly, varies, etc.). This will help you determine if and when and by whom these tasks are being accomplished. You might find some important tasks are not being done at all or not often enough and so on.

  • Team Meetings/Morning Huddles are essential for a happy and smooth work day. (I’ll cover tips on how you can have a successful morning huddle in an upcoming Coaches Corner.)

  • Address quickly any needed discipline or correction, don’t wait for a staff meeting to address these problems. Instead, meet one on one with the offender.

  • Avoid office negativity, it’s toxic and will infect your team – Rather, focus on and share positive experiences.
  • Your team must know the why, what, and how. They may know the what and the how but not the why. Oftentimes, this is why employees are there just to collect a paycheck. Talk about what you believe and attract those who believe what you believe. People buy the why not the what.
  • Positive Gossip Only! Entire team agrees to stop gossip. Refuse to listen to it. Rather, encourage the person to go directly to the other person they have an issue or complaint about. Unless of course, they can let it go and move on.

In addition to communication, Proper Training is Imperative–  Don’t hold back in this area! Invest in your team. Thoroughly train any new employees on your practice goals, systems, software, telephone skills, dental procedures, protocols, etc.  However, training isn’t just for your new employees, everyone in the office needs regular training. This leads me to the next point…

Continuing Education – Continuing education, not just for the providers but for the entire team is a wonderful way to ensure practice growth. Not to mention, it’s a great team-building experience, one that will give you a happier and motivated team. Think about this, your administrative team is the first and last impression made on each and every one of your patients. This includes potential patients that call your office. Certainly, you want to have the very best training and education for not only your clinical team but your administrative team too. You can do this with in-office training, webinars, lunch and learns, and seminars/classes outside of the office.

Have you heard about The Best Seminar Ever (better known as TBSE)? It is absolutely the best seminar I have ever been to! If you’re ready to boost your team and take your practice to the next level, please check it out here: TBSE -The Best Seminar Ever.

It is my wish that these ideas and tips will help you and your team experience greater happiness at work without unnecessary negative conflict. If you have any questions or concerns about what you’ve read today or would like to set up a complimentary telephone consultation to learn how I can help your office grow and succeed, please call 1-800-258-0060 or simply respond to this email with your best contact information and we will be in touch.

Yours for Greater Success,
~Betty

Betty Hayden is the lead coach at The Madow Center For Dental Practice Success. She has over 25 years of experience in the dental profession. Her expertise is in effective telephone answering techniques, profitable scheduling, marketing campaigns, communication, social media, new patient acquisition, practice growth, and much more. She is called “The Idea Woman” because she grows practices!

If you have a question for this column, please write to us at coaches@madow.com. And remember, we would like to offer you a complimentary 30-minute coaching session! Please CLICK HERE to schedule yours. Doctors only please.

To sign up for our mailing list CLICK HERE

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Speakers Announced for TBSE 2012!

We are proud to announce the speaker lineup for this year’s TBSE which will take place in Vegas on November 9-10, 2012! We have put together one of the finest speaker lineups in the history of TBSE! Anchored with return visits from two of the most requested speakers in TBSE history, we have added a full slate of the best people in the world to help transform your practice and your life who are new to the TBSE stage.

Some of them are Madow “discoveries” who you will
not see at any other dental meeting!!!

Appearing at TBSE 2012:

A brand new ”Just For TBSE Talk” by

Dr. David Hornbrook! “The Top Ten Things That Will Make You A Better Dentist….and Team Member!!!

After his mind-blowing appearance at TBSE 2011, Dr. Hornbrook became our most requested speaker to bring back for 2012. And of course we listened!

This year, the nation’s top cosmetic dentist and one of the most in-demand international lecturers will be back with a brand new talk outlining ten things you need to do right now to become the absolute finest dentist and team member possible! These are not “pie-in-the-sky” things that sound good on paper – they are concrete strategies that anyone can do. It’s time to move ahead and be the best that you can be! And there is no better way to do it than with gifted clinician, mentor and teacher Dr. David Hornbrook at TBSE 2012!

Bruce Christopher! – “Team Communication: Why Are Women So Strange and Men So Weird?”

Clinical psychologist and interpersonal communications expert Bruce Christopher has been wowing audiences all across the world with his outrageously funny and dynamic presentations. And he is here to help you!

At the core, our practices are all about relationships, either with patients or fellow team members. Bruce will show you why excellent communicators have better relationships at work – and at home too! And to really understand it all, you need to know how men and women think, speak and make decisions differently. He will have you laughing harder than at any comedy show you will find in Vegas, and learning how to improve your life and practice at the same time! Come to TBSE 2012 to find out why world-class organizations and Fortune 500 companies rely on Bruce to get the job done!

Dr. David Peck – “Change Your Smile, Change Your Life!”

Gifted clinician and educator Dr. David Peck is known for not just changing the smiles of his patients, but changing their lives – and at TBSE 2012 he will change yours! He will show you simple ways to get your patients interested in cosmetic dentistry, and how to use the proper tools so that you can achieve the highest level of treatment success possible. And even though he has mentored with the best cosmetic dentists in the world – he is not some high-flying “dentist to the stars” – he does it all in a small New England town!

At TBSE 2012 Dr. David Peck will show how anyone from any town can have the cosmetic dental practice of their dreams, and how doctors and team members alike can earn more and love their jobs every single day while providing amazing patient treatment. If you are ready to get out of your rut, you need to be at TBSE 2012!!

The long awaited return of…..

Dr. Howard Farran – “Four Things Every Practice Needs To Do During This Great Economic Retraction!”

Our most requested speaker of all time – the one and only Dr. Howard Farran – is back with a brand new talk, and it will be his timeliest yet!

When it comes to understanding the true economics of running a dental practice, Dr. Howard Farran, the creator of the “One Day Dental MBA,” is truly the best in the world. That is why we have invited him back to TBSE for a record breaking twelfth time! And with the economy recovering ever so slowly, we need him more than ever!

In this just for TBSE talk, Howard will explain the exact four things you need to do so that you can stop worrying and take your practice to new heights! Are you ready to tackle the future and have your most successful practice ever? Then you just gotta see our most requested speaker ever – dental business genius Dr. Howard Farran at TBSE 2012!!

The Madow Brothers – Dr. Richard Madow and Dr. David Madow

Yes, that’s us! And we will be back this year not only entertaining and “running the entire show,” but with our best practice building tips to date. We have collected so much information and have seen so many common mistakes from tons of our hands on “in-office” visits, that we are ready to “come out” and demonstrate what you are most likely doing wrong every day (and don’t even realize it). Then we’ll show you how to change instantly and easily to become more profitable and bring home more money. Make sure you have plenty of sharp pencils and paper to take notes with because you won’t want to miss any of these tips!

A very special guest appearance by….

Alvin Law – When Amazing Is Your Normal!

Get ready to be amazed at TBSE 2012 by Alvin Law! One of the world’s foremost authorities on adaptation, change, and perspective, Alvin has overcome challenges that make him a true-life expert in a world full obstacles. His fascinating story and time-tested techniques will allow you to launch your own personal vision and let you know that you can achieve anything!

When Alvin speaks, you will feel emotions you may have never felt before, you will learn things about yourself you never knew, and most of all, you will see how to stop making excuses and accomplish more than you ever thought possible. Plus – Alvin Law will do something on stage at TBSE that you will remember for the rest of your life – guaranteed!! He is just one more reason why you NEED to be in Las Vegas for TBSE 2012!!

And a VERY SPECIAL GUEST speaker to be announced soon! You and the entire team will LOVE it when you hear this announcement!

Time certainly has a way of flying by! Relatively speaking, TBSE 2012 is just around the corner! “The Best Seminar Ever” will take place November 9-10, 2012 in Las Vegas and the speaker lineup will be a non-stop flow of the best information and motivation ever seen at a dental seminar. The Madow Brothers (that’s us) will be supplying the legendary brand of entertainment and information that you have come to expect – that which no one else on the planet can duplicate!

And to make it even more unbelievable, for 2012…

We Are Back On The Las Vegas Strip!

That’s right – by popular demand TBSE 2012 will be held again at the beautiful Planet Hollywood Resort and Casino!! As you may know, this is where TBSE 2011 was held and is one of the top Las Vegas mega-resorts that truly has it all!

Star worthy accommodations. Incredible dining. Everything from celebrity chefs to P.F. Chang! The Miracle Mile Shops, one of the top shopping destinations in Las Vegas, is right on premises! And of course there is the top-notch entertainment and gaming that only a Vegas Mega-Resort can provide! And perhaps best of all, since it’s right in the middle of the world famous Las Vegas strip, you’ve got…
Location, Location, Location!!

There is no question that TBSE will educate and motivate your team like never before. If you’ve been, you already know that there is nothing else out there like it. And if you have never attended, it’s just impossible to describe! There is a reason that it gets voted dentistry’s best seminar every year! We are already on track to making the 18th annual TBSE the best one yet!

You probably know that the regular tuition to come to TBSE is $697 for doctors. People say it’s worth much more than that! Every year it sells out and there is oftentimes a waiting list to get in. This past year was no different. Many offices attempted to sign up too late and unfortunately were turned down.

FINAL CHANCE: We are extending our winter special due to a malfunction in our online ordering system last month! Here is the deal – register before midnight March 31, 2012 and your tuition will be only $397 for docs and $197 for team members! This will be the only way to lock you and your entire team in at an unbelievable price!

YES, THAT IS CORRECT!
For only $397 per doctor (and $197 per team member) you get two full days of TBSE and everything else that goes along with it!
(After March 31: $697 Docs / $397 Team – – > no exceptions)

And here’s more good news — we were again able to negotiate an unprecedented $139 a night room rate for you at Planet Hollywood! WOW!

You definitely need to take advantage of this special offer now. You MUST register before midnight, March 31, 2012 to get this special preannouncement price. When this promotion is over, these unbelievable low tuitions will never be available again. The clock will be back to the regular tuition. So “use it or lose it!”

TBSE 2012 will be two days of the best learning and team building, a vacation, and a way to meet new dental friends and hear success story after success story. And it’s worth sixteen CE credits to boot! We want to see you in Vegas in November! You would be missing an unbelievable opportunity if you missed this one!

Will you be there? At this special tuition,
you now have no excuse to miss it!

Please keep this in mind. You’re surely planning to do some type of continuing education this year. TBSE 2012 will be your sure bet! Even if you are uncertain, or were not necessarily planning anything yet, this will be the most important dental event of the year — you and your team need to be there with the best practices in North America!

Please take a few minutes right now to figure out how many from your office will attend TBSE 2012. At these prices, you should certainly bring the entire team! Once you do, go online to www.tbse.com and register there. To get your special pricing online, please use coupon code “TBSE4.” You will receive a confirmation from us shortly thereafter. We will also keep in close touch so you will be the first to find out all of the details as they are announced!

Start planning now for TBSE 2012 — the dental experience that will last a lifetime! Guaranteed

This page to go away in two weeks.

This page to go away in two weeks.
Please take advantage of this special.

Dear Friend,

Time certainly has a way of flying by! Relatively speaking, TBSE 2012 is just around the corner! “The Best Seminar Ever” will take place November 9-10, 2012 in Las Vegas and the speaker lineup will be a non-stop flow of the best information and motivation ever seen at a dental seminar. The Madow Brothers (that’s us) will be supplying the legendary brand of entertainment and information that you have come to expect – that which no one else on the planet can duplicate!

And to make it even more unbelievable, for 2012…

We Are Back On The Las Vegas Strip! 

That’s right – by popular demand TBSE 2012 will be held again at the beautiful Planet Hollywood Resort and Casino!! As you may know, this is where TBSE 2011 was held and is one of the top Las Vegas mega-resorts that truly has it all!

Star worthy accommodations. Incredible dining. Everything from celebrity chefs to P.F. Chang! The Miracle Mile Shops, one of the top shopping destinations in Las Vegas, is right on premises! And of course there is the top-notch entertainment and gaming that only a Vegas Mega-Resort can provide! And perhaps best of all, since it’s right in the middle of the world famous Las Vegas strip, you’ve got…

Location, Location, Location!! 

There is no question that TBSE will educate and motivate your team like never before. If you’ve been, you already know that there is nothing else out there like it. And if you have never attended, it’s just impossible to describe! There is a reason that it gets voted dentistry’s best seminar every year! We are already on track to making the 18th annual TBSE the best one yet!

You probably know that the regular tuition to come to TBSE is $697 for doctors. People say it’s worth much more than that! Every year it sells out and there is oftentimes a waiting list to get in. This past year was no different. Many offices attempted to sign up too late and unfortunately were turned down.

FINAL CHANCE: We are extending our winter special due to a malfunction in our online ordering system last month! Here is the deal – register before midnight March 31, 2012 and your tuition will be only $397 for docs and $197 for team members! This will be the only way to lock you and your entire team in at an unbelievable price!

YES, THAT IS CORRECT!
For only $397 per doctor (and $197 per team member) you get two full days of TBSE and everything else that goes along with it!
(Regular price: $697 Docs / $397 Team)

And here’s more good news — we were again able to negotiate an unprecedented $139 a night room rate for you at Planet Hollywood! WOW!

You definitely need to take advantage of this special offer now. You MUST register before midnight, March 31, 2012 to get this special preannouncement price. When this promotion is over, these unbelievable low tuitions will never be available again. So “use it or lose it!”

TBSE 2012 will be two days of the best learning and team building, a vacation, and a way to meet new dental friends and hear success story after success story. And it’s worth sixteen CE credits to boot! We want to see you in Vegas in November! You would be missing an unbelievable opportunity if you missed this one!

Will you be there? At this special tuition,
you now have no excuse to miss it!

Please keep this in mind. You’re surely planning to do some type of continuing education this year. TBSE 2012 will be your sure bet! Even if you are uncertain, or were not necessarily planning anything yet, this will be the most important dental event of the year — you and your team need to be there with the best practices in North America!

Please take a few minutes right now to figure out how many from your office will attend TBSE 2012. At these prices, you should certainly bring the entire team! Once you do, go online to www.tbse.com and register there. To get your special pricing online, please use coupon code “TBSE4.” You will receive a confirmation from us shortly thereafter. We will also keep in close touch so you will be the first to find out all of the details as they are announced!

Start planning now for TBSE 2012 — the dental experience that will last a lifetime! Guaranteed!

See you in November!

Sincerely,

Richard H. Madow, D.D.S. David M. Madow, D.D.S.

P.S. You should not hesitate on this offer. You will not have another chance to come to TBSE 2012 at this price. Call us at 1-888-88-MADOW (1-410-526-4780 international) today! You may also register online at www.tbse.com. Remember the coupon code online is TBSE4.

Final thought – Hopefully the special pricing (before midnight, March 31, 2012) and the Planet Hollywood Resort and Casino location will make it more appealing than EVER for you and your team to be at TBSE 2012! So while you are thinking about it, please call toll-free in the US at 1-888-88-MADOW, or on our international number at 1-410-526-4780, or go to www.tbse.com. However you do it, we will see you in November! It’s going to be TOTALLY AWESOME!!! Remember, at midnight on March 31, the special tuition will go away!

1-888-88-MADOW

Important Office Policy

Very frequently we are asked questions such as:

“The crown came back and it really didn’t fit well. What should I tell the patient?”

Or…..

“My assistant doesn’t use correct grammar when she speaks with our patients. What should I tell her?”

Or….

“The patient’a insurance didn’t pay what we expected….”

or many variations of the same question.

The simple answer is……tell the truth!

Sometimes we may be tempted to tell a little white lie or somehow weasel our way out of a situation. And when it comes to this kind of stuff, we’ve heard it all!

But the simplest, best and easiest to follow policy in every situation is……tell the truth!!

Of course, there is a right way and a wrong way to do this. Going on a rampage against the lab in an attempt to save face just makes everyone look bad. But saying something like…

“The crown came back from the lab, and we are just not happy with the way it fits. We could spend some time trying to adjust it, but the best result would come from getting you numb again, shaping the tooth a tiny bit more, and doing a new impression. We really apologize for the inconvenience, but in the end this will give you the best and longest lasting result.”

Big difference there, eh?

Or instead of saying “I’m sorry Mrs. Luther – your insurance is just horrible!” (believe it or not, we once heard that during an in-office consult) – try something like…

“The good news is that your insurance will contribute seventy-eight dollars to the fee for this procedure!”

Again – same truth, different message.

So while we are not fans of lots of strict policies, one that can never flex is……
“Tell The Truth!!”

Just make sure that you do it the right way!

A few days ago, we had to tell you the truth – there was a technical error in our online ordering system and some people could not register for TBSE at the special pre-announcement discounted tuition. So….we had to extend it for a very short time! To find out how to get the discount code which will save you tons of money, click here. We hope to see you at TBSE 2012 – The Best Seminar Ever. And that’s the truth!!

Yes, it was our mistake!

March 1, 2012

Attention dentists and team members!
The recent technical problem experienced with our online ordering system could get you closer to TBSE!
 

Dear Friend,

A short time ago we sent you an incredible offer to come to TBSE 2012 at a greatly reduced tuition if you signed up early. Come to find out, many of you who went to www.tbse.com to register, could not actually do so due to a malfunction in our online shopping cart system.

Good news: everything is fixed now and we still want to be fair and make good on the early tuition special. So we have decided to extend it, but only for a short time.

Time certainly has a way of flying by! Relatively speaking, TBSE 2012 is just around the corner! “The Best Seminar Ever” will take place November 9-10, 2012 in Las Vegas and the speaker lineup will be a non-stop flow of the best information and motivation ever seen at a dental seminar. The Madow Brothers (that’s us) will be supplying the legendary brand of entertainment and information that you have come to expect – that which no one else on the planet can duplicate!

And to make it even more unbelievable, for 2012…

We Are Back On The Las Vegas Strip! 

That’s right – by popular demand TBSE 2012 will be held again at the beautiful Planet Hollywood Resort and Casino!! As you may know, this is where TBSE 2011 was held and is one of the top Las Vegas mega-resorts that truly has it all!

Star worthy accommodations. Incredible dining. Everything from celebrity chefs to P.F. Chang! The Miracle Mile Shops, one of the top shopping destinations in Las Vegas, is right on premises! And of course there is the top-notch entertainment and gaming that only a Vegas Mega-Resort can provide! And perhaps best of all, since it’s right in the middle of the world famous Las Vegas strip, you’ve got…

Location, Location, Location!! 

There is no question that TBSE will educate and motivate your team like never before. If you’ve been, you already know that there is nothing else out there like it. And if you have never attended, it’s just impossible to describe! There is a reason that it gets voted dentistry’s best seminar every year! We are already on track to making the 18th annual TBSE the best one yet!

You probably know that the regular tuition to come to TBSE is $697 for doctors. People say it’s worth much more than that! Every year it sells out and there is oftentimes a waiting list to get in. This past year was no different. Many offices attempted to sign up too late and unfortunately were turned down.

FINAL CHANCE: We are extending our winter special due to a malfunction in our online ordering system last month! Here is the deal – register before midnight March 31, 2012 and your tuition will be only $397 for docs and $197 for team members! This will be the only way to lock you and your entire team in at an unbelievable price!

YES, THAT IS CORRECT!
For only $397 per doctor (and $197 per team member) you get two full days of TBSE and everything else that goes along with it!
(Regular price: $697 Docs / $397 Team)

And here’s more good news — we were again able to negotiate an unprecedented $139 a night room rate for you at Planet Hollywood! WOW!

You definitely need to take advantage of this special offer now. You MUST register before midnight, March 31, 2012 to get this special preannouncement price. When this promotion is over, these unbelievable low tuitions will never be available again. So “use it or lose it!”

TBSE 2012 will be two days of the best learning and team building, a vacation, and a way to meet new dental friends and hear success story after success story. And it’s worth sixteen CE credits to boot! We want to see you in Vegas in November! You would be missing an unbelievable opportunity if you missed this one!

Will you be there? At this special tuition,
you now have no excuse to miss it!

Please keep this in mind. You’re surely planning to do some type of continuing education this year. TBSE 2012 will be your sure bet! Even if you are uncertain, or were not necessarily planning anything yet, this will be the most important dental event of the year — you and your team need to be there with the best practices in North America!

Please take a few minutes right now to figure out how many from your office will attend TBSE 2012. At these prices, you should certainly bring the entire team! Once you do, go online to www.tbse.com and register there. To get your special pricing online, please use coupon code “TBSE4.” You will receive a confirmation from us shortly thereafter. We will also keep in close touch so you will be the first to find out all of the details as they are announced!

Start planning now for TBSE 2012 — the dental experience that will last a lifetime! Guaranteed!

See you in November!

Sincerely,

Richard H. Madow, D.D.S. David M. Madow, D.D.S.

P.S. You should not hesitate on this offer. You will not have another chance to come to TBSE 2012 at this price. Call us at 1-888-88-MADOW (1-410-526-4780 international) today! You may also register online at www.tbse.com. Remember the coupon code online is TBSE4.

Final thought – Hopefully the special pricing (before midnight, March 31, 2012) and the Planet Hollywood Resort and Casino location will make it more appealing than EVER for you and your team to be at TBSE 2012! So while you are thinking about it, please call toll-free in the US at 1-888-88-MADOW, or on our international number at 1-410-526-4780, or go to www.tbse.com. However you do it, we will see you in November! It’s going to be TOTALLY AWESOME!!! Remember, at midnight on March 31, the special tuition will go away!

1-888-88-MADOW

offer code: sem04

Are Any of These Your Goals?

We have been helping dentists and team members for over 22 years. Because of this we have a lot of interaction with great offices, many of which are in our Madow Powerhouse!

Recently, Dr. Tom Hadley of Nashville, TN shared some of his goals for 2012 with us. We thought they were really unique and wanted to share them with you (with Tom’s permission).

So here they are… please enjoy reading them and hopefully they will be an inspiration to you and your practice! (our comments are bolded)

Hey y’all (remember he’s from Nashville!)

We finished the year on Friday with a four hour team meeting that focused on what we did wrong in 2011 (we know what we did right) and what we are going to change for the better in 2012 with the end goal of 25% growth and a trip to TBSE.  Here’s how it’s gonna go down:

We’re going to give a lot more high fives.  The elevated hand slap has always been my thing but I’m taking it to a whole new level.  I’m also dropping the nice shoes and going with canvas Converse from now on. (we like the Converse look, with the high fives, his office sounds like the NBA)

25% growth in production (boom!!), 50 implants, 25 ortho cases, 12 full mouth veneer cases, 1 whitening per day.  We’re also going to get started on adding a pedo practice but that’s a big undertaking so it might not get done until 2013 but we’ll have the ball in motion this year.  (gotta give this guy credit, this is good stuff!)

We’re ripping out the front desk and putting in a coffee shop… I’m not kidding.  Instead of a receptionist it’s gonna be a barista who checks you in and she’ll make you a coffee drink or a smoothie.  (do you think the community will be talking about this?)  We’ll also serve my beer.  Yes, it will be set up just like a bar with a TV up in the corner. (we are not commenting on the beer!)

We are doing a big Nashville Bridal show on Sunday and it’s gonna take the whole office to pull this off. (he told us that he got tons of prospective patients from this!)

Thomas Hadley DDS
Pleasant View and East Side Smiles

Well Tom, congrats on coming up with these goals. Let us know how they pan out!

How about you? Do you have any goals to share with us? We would love to hear!

One more thing: our Madow Powerhouse is entering it’s third year and our group of offices is incredible. Want to grow with our Powerhouse offices? Want 2012 to be your best year EVER? Give us a call today and we’ll get you in.  Please, please, please do not be left out of the Madow Powerhouse.  Call 1-888-88-MADOW.

What are these pictures worth?

We are down in sunny Boca Raton, FL getting ready to do our “Love Dentistry” seminar in front of a totally packed house today. Yesterday we were in Orlando and what a great group that was. Incredible energy in the room! Welcome to all of our new friends here today!

We just posted tons of pics from TBSE 2011 on our website and wow are they incredible! Feel free to check them out at http://www.tbse.com/tbse-photos/.

They say a picture is worth a thousand words. If that is true, these must be worth millions! If you were at TBSE 2011, see if you can find your and your team! If you were not there, please check them and you will see why they call it The Best Seminar EVER!

Either way, we know for sure we will see you on November 9-10, 2012 in Vegas, right?

Have a great weekend!

Thanks for the Memories

To our 2000 friends, exhibitors, educational partners, incredible speakers and of course, fantastic team members who were in Las Vegas last weekend for TBSE 2011 – welcome home!!!!

What an incredible weekend it was!! It’s just impossible to describe the atmosphere of learning, fun, camaraderie, and excitement that takes place at TBSE. It was great seeing so many TBSE veterans and meeting a slew of first timers. To everyone involved – thanks for making it happen!

Of course it is a monstrous endeavor putting on a show like this, and there are way too many people to thank in this email. But to all of you who made it happen – you know who you are –  we give you the biggest posible thanks and show of gratitude. This of course includes our 2000 attendees who came in from all corners of the globe. We know what a huge effort it is to do this and we love you all!!

To those of you who weren’t there – PLEASE mark your calendars right now for November 9 and 10, 2012 – which is when TBSE 2012 will once again rock the house. We promise it will be the best two days you and your team will spend in dentistry!!! You don’t want you to make the mistake of missing this one!!

We plan on relaxing and taking it easy this week – but you’ll still be hearing from us!

So from everyone at The Madow Group – thanks for being a part of what is surely the greatest group of doctors and team members in dentistry!!

P.S.  The M Club was a TREMENDOUS HIT at TBSE! We gave away tons of prizes, including 100 iPads! Even though TBSE is now in the history books, we still want you to join (and it’s always FREE). Call 1-855-THE-MCLUB today and ask what kind of cool stuff we have for you this week just for signing up! It’s the newest and best way to buy your dental supplies! Of course, because it’s by The Madows!