The Core of the Problem
In this week’s episode we do some secret shopper calls that lead to “The Core of The Problem.” Yes – there are so many different questions that patients (or potential patients) ask on the phone, but they are basically saying the same important thing. The problem is that 99.9% of the time these calls are mishandled, resulting in something very bad for the practice. Listen and find out what it is! Plus we read a very interesting listener email. Don’t miss it!
If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. You might be the office that gets it right!
Highlights from “The Core of The Problem”
0:09 – Dr. Richard Madow opens up the Dental Practice Fixers Podcast and lets us know that today’s podcast is the 75th episode! Rich “thanks” everyone for listening.
0:56 – Rich shares his thoughts on this year’s Thanksgiving and how it was much different for most Americans.
2:03 – Dr. Madow asks listeners to continue to follow and also to subscribe to the Dental Practice Fixers Podcast. The Madow Center is always looking for new subscribers to grow. So please share and subscribe!
2:35 – Rich asks all to save by using FattMerchant. Save today!
3:42 – Dr. Madow has received a ton of emails these last few weeks. He shares some of those emails. If you would like to make a comment, send it to email@example.com
6:34 – Rich shares his thoughts from Dr. Ira Biderman’s email. Rich shares his experience from running his dentist office. Rich also shares his thoughts on second opinion visits.
10:00 – Dr. Madow talks about the crown build up and the question about charging more for this service. Rich shares the history of cores and his experience doing crowns.
16:15 – Rich said the most important thing when it comes to dentistry is TRUST. A patient should trust their dentist. Be honest with the patient.
18:11 – Dr. Madow did two secret shopper calls and asks the question – “What is a Core?” Will this be a problem for the dentist offices?
18:35 – Rich makes the first secret shopper call.
19:11 – Rich discusses how the caller answered the problem question about what is a core.
20:13 – Rich makes the second secret shopper call.
21:30 – Rich shares his thoughts about the call and also what she forgot to do. Did she explain what a core is and did it make sense? Find out.
23:14 – Rich explains why it is so important to do this especially in a highly competitive area for dentists to get patients.
24:41 – Dr. Richard Madow thanks everyone for listening. Tune-in next week for more secret shopper calls and listener questions about running your dental practice.
25:11 – In case you would like your dental office reviewed for free check out madow.com/snapshot.