The Dental Practice Fixers Return!
After a short break due to the COVID-19 pandemic, The Dental Practice Fixers are back! We are so happy that the Dental Practice Fixers return to give us updates and solutions to problems.
In this episode we talk about the number one problem when it comes to dental practice telephone techniques, and offer an easy solution.
Then our calls of the week feature a timely question: “Is it safe to go to the dentist?” Should be an easy one, right? Not so fast cowboy! Listen and find out!
And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. You might be the office that gets it right!
Highlights from “The Dental Practice Fixers Return!”
0:25 – Rich tells us it has been Way to Long! The Dental Practice Fixers Return!
0:44 – Rich tells us some history about his practice before COVID-19.
1:50 – Rich tells us what has been happening with dental practices around the USA.
2:35 – Rich talks about some things to look forward to during today’s podcast. Including some COVID-19 related phone calls.
4:00 – A question was asked on the Dental Place facebook group. Question: “Should the staff answer at lunch? We are normally closed.”
5:10 – Here is Rich’s answer to this question. Check it out.
7:13 – Rich starts the secret mystery calls.
8:13 – Rich tells us what he thought of the call. Did the receptionist say everything that was needed for COVID-19?
9:00 – Next secret shopper call starts
9:54 – Wow, does this caller convince Rich to come in for an appointment? Rich tells us what he thinks of this call.
11:02 – Here is a tip on your new patient strategy.
12:36 – Third secret shopper call starts, same question.
13:34 – Rich tells us some issues on this call. You won’t believe how this receptionist answers when Rich asks a question.
15:54 – All three callers made the same mistake. Listen to what it is and help your staff to not make the same mistake.
16:08 – Would you like the Dental Practice Fixers Podcast team to call your office? If so, please email us at email@example.com.
16:45 – Thanks for listening to our “COME BACK EPISODE!” with the Dental Practice Fixers Podcast.
If you enjoyed this podcast, check out our previous podcast, COVID-19 Crisis & More: A Special Episode of The Dental Practice Fixers!